[Skip to main content](#vessel-content) # Email notifications about PayPal orders ## - **[Alexander](/forum/user/11122-alexander "View Alexander's Profile")** - [![Alexander's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11122-alexander "View Alexander's Profile") Topic Author - [ Offline](/forum/user/11122-alexander) Less More - Posts: 17 - Thank you received: 1 - - 13 years 11 months ago [\#75711](#75711) by [Alexander](/forum/user/11122-alexander "View Alexander's Profile") *[Email notifications about PayPal orders](/forum/4-how-to/75633-email-notifications-about-paypal-orders#75711 "Hello, I have noticed that in PayPal payment process admin receives an email notification when user created an order (but not paid yet), but doesn't receive a notification when order is paid. Order...")* was created by *[Alexander](/forum/user/11122-alexander "View Alexander's Profile")* Hello, I have noticed that in PayPal payment process admin receives an email notification when user created an order (but not paid yet), but doesn't receive a notification when order is paid. Order status is changed to confirmed, so it means IPN works well. However, I would like to change the notification workflow in such a way that notification to admin is sent when order is confirmed (paid), but not when it is created. Is this possible to configure? Thank you for your time. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NjMzLWVtYWlsLW5vdGlmaWNhdGlvbnMtYWJvdXQtcGF5cGFsLW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#75893](#75893) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Email notifications about PayPal orders](/forum/4-how-to/75633-email-notifications-about-paypal-orders#75893 "Hello, I have noticed that in PayPal payment process admin receives an email notification when user created an order (but not paid yet), but doesn't receive a notification when order is paid. Order...")* Hi, The order when the status change is sent by default in HikaShop. This email is not based on the payment method but on the order status. If you want to disable the order creation notification email, you need a commercial version of HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NjMzLWVtYWlsLW5vdGlmaWNhdGlvbnMtYWJvdXQtcGF5cGFsLW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Alexander](/forum/user/11122-alexander "View Alexander's Profile")** - [![Alexander's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11122-alexander "View Alexander's Profile") Topic Author - [ Offline](/forum/user/11122-alexander) Less More - Posts: 17 - Thank you received: 1 - - 13 years 11 months ago [\#75909](#75909) by [Alexander](/forum/user/11122-alexander "View Alexander's Profile") Replied by *[Alexander](/forum/user/11122-alexander "View Alexander's Profile")* on topic *[Email notifications about PayPal orders](/forum/4-how-to/75633-email-notifications-about-paypal-orders#75909 "Hello, I have noticed that in PayPal payment process admin receives an email notification when user created an order (but not paid yet), but doesn't receive a notification when order is paid. Order...")* The main problem we're having is that a notification is NOT sent to the admin after the order is confirmed (after a payment is completed in PayPal) but is instead sent ONLY when the order is 'created'. I want to know why after the payment is made we do not receive an additional confirmation e-mail about the order status being changed to "confirmed". This problem only happens when user pays through PayPal but does not happen when accepting payments through Authorize.net (where we receive both e-mails about the status being both created and confirmed). What do I need to do to also receive e-mails about the order status becoming "confirmed" after a PayPal payment? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NjMzLWVtYWlsLW5vdGlmaWNhdGlvbnMtYWJvdXQtcGF5cGFsLW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Alexander](/forum/user/11122-alexander "View Alexander's Profile")** - [![Alexander's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11122-alexander "View Alexander's Profile") Topic Author - [ Offline](/forum/user/11122-alexander) Less More - Posts: 17 - Thank you received: 1 - - 13 years 11 months ago [\#76108](#76108) by [Alexander](/forum/user/11122-alexander "View Alexander's Profile") Replied by *[Alexander](/forum/user/11122-alexander "View Alexander's Profile")* on topic *[Email notifications about PayPal orders](/forum/4-how-to/75633-email-notifications-about-paypal-orders#76108 "Hello, I have noticed that in PayPal payment process admin receives an email notification when user created an order (but not paid yet), but doesn't receive a notification when order is paid. Order...")* The problem has been resolved. We did receive the emails, they were just getting into spam folder. The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NjMzLWVtYWlsLW5vdGlmaWNhdGlvbnMtYWJvdXQtcGF5cGFsLW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.054 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)