[Skip to main content](#vessel-content) # Shipping item too big for UPS?? ## - **[SymaBayRC](/forum/user/11535-symabayrc "View SymaBayRC's Profile")** - [![SymaBayRC's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11535-symabayrc "View SymaBayRC's Profile") Topic Author - [ Offline](/forum/user/11535-symabayrc) Less More - Posts: 1 - Thank you received: 0 - - 13 years 11 months ago [\#76016](#76016) by [SymaBayRC](/forum/user/11535-symabayrc "View SymaBayRC's Profile") *[Shipping item too big for UPS??](/forum/4-how-to/75701-shipping-item-too-big-for-ups#76016 "Hello, During checkout, the shipping says, "The cart items combined weight is too big for all the possible shipping methods." I have the manual shipping working fine, payment method, but UPS shipping is giving my web developer and me a headache. Tax is only needed in Texas which we have working in the test page area... I have been trying to get my website running for 6 months and running out of time.. Here is a link to my website: www.symabayrc.com/index.php?option=com_h...name=s107c&Itemid=19 This is a test site for the same cart: www.gigaserviceco.com/index.php?option=c...out=listing&Itemid=3 Any help to resolve this is IMMENSELY appreciated! Thank you")* was created by *[SymaBayRC](/forum/user/11535-symabayrc "View SymaBayRC's Profile")* Hello, During checkout, the shipping says, "The cart items combined weight is too big for all the possible shipping methods." I have the manual shipping working fine, payment method, but UPS shipping is giving my web developer and me a headache. Tax is only needed in Texas which we have working in the test page area... I have been trying to get my website running for 6 months and running out of time.. Here is a link to my website: [ www.symabayrc.com/index.php?option=com\_h...name=s107c&Itemid=19](http://www.symabayrc.com/index.php?option=com_hikashop&ctrl=category&task=listing&cid=28&name=s107c&Itemid=19) This is a test site for the same cart: [ www.gigaserviceco.com/index.php?option=c...out=listing&Itemid=3](http://www.gigaserviceco.com/index.php?option=com_hikashop&view=product&layout=listing&Itemid=3) Any help to resolve this is IMMENSELY appreciated! Thank you [ ![Shipping_errorShot.jpg](/forum/attachment/6888) ](/forum/attachment/6888 "..._errorShot.jpg") - [ ![Shipping_errorShot.jpg](/forum/attachment/6888) ](/forum/attachment/6888 "..._errorShot.jpg") [ ](/forum/attachment/6888?download=1 "..._errorShot.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NzAxLXNoaXBwaW5nLWl0ZW0tdG9vLWJpZy1mb3ItdXBzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#76207](#76207) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Shipping item too big for UPS??](/forum/4-how-to/75701-shipping-item-too-big-for-ups#76207 "Hello, During checkout, the shipping says, "The cart items combined weight is too big for all the possible shipping methods." I have the manual shipping working fine, payment method, but UPS shipping is giving my web developer and me a headache. Tax is only needed in Texas which we have working in the test page area... I have been trying to get my website running for 6 months and running out of time.. Here is a link to my website: www.symabayrc.com/index.php?option=com_h...name=s107c&Itemid=19 This is a test site for the same cart: www.gigaserviceco.com/index.php?option=c...out=listing&Itemid=3 Any help to resolve this is IMMENSELY appreciated! Thank you")* Hi, Can you update HikaShop with the latest stable version (2.0). The UPS has been updated. I see that one product have a weight of 10 kg. The UPS plugins call webservices and gives the order information (products with size and weight). Depending the UPS services selected (ground transport, by air, etc), the package dimensions and weights are not the same. But before checking it, I think that the best is to update HikaShop and if the problem persists, a screenshot of your plugin configuration and some products information (size, weight) could help us to help you ![:)](/media/kunena/emoticons/3.png ":)") Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NzAxLXNoaXBwaW5nLWl0ZW0tdG9vLWJpZy1mb3ItdXBzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 11 months ago [\#76208](#76208) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping item too big for UPS??](/forum/4-how-to/75701-shipping-item-too-big-for-ups#76208 "Hello, During checkout, the shipping says, "The cart items combined weight is too big for all the possible shipping methods." I have the manual shipping working fine, payment method, but UPS shipping is giving my web developer and me a headache. Tax is only needed in Texas which we have working in the test page area... I have been trying to get my website running for 6 months and running out of time.. Here is a link to my website: www.symabayrc.com/index.php?option=com_h...name=s107c&Itemid=19 This is a test site for the same cart: www.gigaserviceco.com/index.php?option=c...out=listing&Itemid=3 Any help to resolve this is IMMENSELY appreciated! Thank you")* Hi, That error message could come from the manual shipping methods, not necessarily from UPS. The best is to temporarily deactivate the manual shipping methods. That way you will have the error message coming from UPS. If you still have the same error, please make sure that the weight and dimensions of your products are correct in your products. If you still have the same error, please provide a screenshot of your UPS shipping method options (hiding the sensitive information) and give the weight and dimensions of your S107C product. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1NzAxLXNoaXBwaW5nLWl0ZW0tdG9vLWJpZy1mb3ItdXBzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.055 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)