[Skip to main content](#vessel-content) # Shipping method won't show ## - **[marioc](/forum/user/11284-marioc "View marioc's Profile")** - [![marioc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11284-marioc "View marioc's Profile") Topic Author - [ Offline](/forum/user/11284-marioc) Less More - Posts: 6 - Thank you received: 0 - - 13 years 11 months ago [\#77347](#77347) by [marioc](/forum/user/11284-marioc "View marioc's Profile") *[Shipping method won't show](/forum/4-how-to/75921-shipping-method-wont-show#77347 "Hello, I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem. Shipping method in the checkout process won't show. For now I only have 1 manual shipping method. www.mzp-video.si/trgovina/")* was created by *[marioc](/forum/user/11284-marioc "View marioc's Profile")* Hello, I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem. Shipping method in the checkout process won't show. For now I only have 1 manual shipping method. [ www.mzp-video.si/trgovina/](http://www.mzp-video.si/trgovina/) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1OTIxLXNoaXBwaW5nLW1ldGhvZC13b250LXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#77362](#77362) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Shipping method won't show](/forum/4-how-to/75921-shipping-method-wont-show#77362 "Hello, I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem. Shipping method in the checkout process won't show. For now I only have 1 manual shipping method. www.mzp-video.si/trgovina/")* Hi, Can you post a screenshot of your manual shipping configuration ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1OTIxLXNoaXBwaW5nLW1ldGhvZC13b250LXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[marioc](/forum/user/11284-marioc "View marioc's Profile")** - [![marioc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11284-marioc "View marioc's Profile") Topic Author - [ Offline](/forum/user/11284-marioc) Less More - Posts: 6 - Thank you received: 0 - - 13 years 11 months ago - 13 years 11 months ago [\#77409](#77409) by [marioc](/forum/user/11284-marioc "View marioc's Profile") Replied by *[marioc](/forum/user/11284-marioc "View marioc's Profile")* on topic *[Shipping method won't show](/forum/4-how-to/75921-shipping-method-wont-show#77409 "Hello, I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem. Shipping method in the checkout process won't show. For now I only have 1 manual shipping method. www.mzp-video.si/trgovina/")* Hi Jerome, here's the screenshot: [ image missing http://i.imgur.com/gRhKls.jpg](http://i.imgur.com/gRhKl.jpg) Click to view higher-resolution Last edit: 13 years 11 months ago by [marioc](/forum/user/11284-marioc "View marioc's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1OTIxLXNoaXBwaW5nLW1ldGhvZC13b250LXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[marioc](/forum/user/11284-marioc "View marioc's Profile")** - [![marioc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11284-marioc "View marioc's Profile") Topic Author - [ Offline](/forum/user/11284-marioc) Less More - Posts: 6 - Thank you received: 0 - - 13 years 11 months ago [\#77440](#77440) by [marioc](/forum/user/11284-marioc "View marioc's Profile") Replied by *[marioc](/forum/user/11284-marioc "View marioc's Profile")* on topic *[Shipping method won't show](/forum/4-how-to/75921-shipping-method-wont-show#77440 "Hello, I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem. Shipping method in the checkout process won't show. For now I only have 1 manual shipping method. www.mzp-video.si/trgovina/")* Is there any additional info I can provide to assist resolving this issue? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1OTIxLXNoaXBwaW5nLW1ldGhvZC13b250LXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#77504](#77504) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Shipping method won't show](/forum/4-how-to/75921-shipping-method-wont-show#77504 "Hello, I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem. Shipping method in the checkout process won't show. For now I only have 1 manual shipping method. www.mzp-video.si/trgovina/")* Hi, You shipping configuration is link to a zone. If your customer is not logged in the front-end or does not have his address in the right zone, this shipping would not be displayed. The other point is that, you accept virtual products (which does not have weight) but you set up a minimal weight. You have to be sure that every products in your store have a weight, if not, the minimum weight rule would be applied and your shipping method would not be displayed. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1OTIxLXNoaXBwaW5nLW1ldGhvZC13b250LXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[marioc](/forum/user/11284-marioc "View marioc's Profile")** - [![marioc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11284-marioc "View marioc's Profile") Topic Author - [ Offline](/forum/user/11284-marioc) Less More - Posts: 6 - Thank you received: 0 - - 13 years 11 months ago [\#77513](#77513) by [marioc](/forum/user/11284-marioc "View marioc's Profile") Replied by *[marioc](/forum/user/11284-marioc "View marioc's Profile")* on topic *[Shipping method won't show](/forum/4-how-to/75921-shipping-method-wont-show#77513 "Hello, I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem. Shipping method in the checkout process won't show. For now I only have 1 manual shipping method. www.mzp-video.si/trgovina/")* Hello, thank you for your reply. I have logged in as a customer from the same zone as the shipping method (190). Also my every product has a weigt, so I can't really see where the problem is. The shipping method still doesn't show up on checkout. - [ ![mzpshopproduct.jpg](/forum/attachment/7050) ](/forum/attachment/7050 "...hopproduct.jpg") [ ](/forum/attachment/7050?download=1 "...hopproduct.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1OTIxLXNoaXBwaW5nLW1ldGhvZC13b250LXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#77543](#77543) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Shipping method won't show](/forum/4-how-to/75921-shipping-method-wont-show#77543 "Hello, I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem. Shipping method in the checkout process won't show. For now I only have 1 manual shipping method. www.mzp-video.si/trgovina/")* Hi, Please send me a backend access by private message (or give the rights for the accounts I have just created). I will check your configuration directly. Thanks --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1OTIxLXNoaXBwaW5nLW1ldGhvZC13b250LXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[marioc](/forum/user/11284-marioc "View marioc's Profile")** - [![marioc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11284-marioc "View marioc's Profile") Topic Author - [ Offline](/forum/user/11284-marioc) Less More - Posts: 6 - Thank you received: 0 - - 13 years 11 months ago [\#77550](#77550) by [marioc](/forum/user/11284-marioc "View marioc's Profile") Replied by *[marioc](/forum/user/11284-marioc "View marioc's Profile")* on topic *[Shipping method won't show](/forum/4-how-to/75921-shipping-method-wont-show#77550 "Hello, I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem. Shipping method in the checkout process won't show. For now I only have 1 manual shipping method. www.mzp-video.si/trgovina/")* Hi, you have a PM. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1OTIxLXNoaXBwaW5nLW1ldGhvZC13b250LXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#77554](#77554) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Shipping method won't show](/forum/4-how-to/75921-shipping-method-wont-show#77554 "Hello, I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem. Shipping method in the checkout process won't show. For now I only have 1 manual shipping method. www.mzp-video.si/trgovina/")* Hi, Your products does not have a weight. The problem is that, your main product have one but not your variants. HikaShop use the weight of your variants so, it took the "0.000kg" weight. I have change the weight of several variants and it works. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1OTIxLXNoaXBwaW5nLW1ldGhvZC13b250LXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[marioc](/forum/user/11284-marioc "View marioc's Profile")** - [![marioc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11284-marioc "View marioc's Profile") Topic Author - [ Offline](/forum/user/11284-marioc) Less More - Posts: 6 - Thank you received: 0 - - 13 years 11 months ago - 13 years 11 months ago [\#77558](#77558) by [marioc](/forum/user/11284-marioc "View marioc's Profile") Replied by *[marioc](/forum/user/11284-marioc "View marioc's Profile")* on topic *[Shipping method won't show](/forum/4-how-to/75921-shipping-method-wont-show#77558 "Hello, I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem. Shipping method in the checkout process won't show. For now I only have 1 manual shipping method. www.mzp-video.si/trgovina/")* Great! Thank you very much. It works now. So do I have to change every variant by hand, or is there a faster way (I must have around 200 variants). Last edit: 13 years 11 months ago by [marioc](/forum/user/11284-marioc "View marioc's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1OTIxLXNoaXBwaW5nLW1ldGhvZC13b250LXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#77572](#77572) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Shipping method won't show](/forum/4-how-to/75921-shipping-method-wont-show#77572 "Hello, I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem. Shipping method in the checkout process won't show. For now I only have 1 manual shipping method. www.mzp-video.si/trgovina/")* Hi, With a SQL request you could update all products. Code: UPDATE `#__hikashop_product` AS a INNER JOIN `#__hikashop_product` AS b ON a.product_parent_id = b.product_id SET a.product_weight = b.product_weight; Just replace "#_" by your database prefix. For example, if your database prefix is "jos", the table name would be "jos_hikashop_product". Regards --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc1OTIxLXNoaXBwaW5nLW1ldGhvZC13b250LXNob3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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