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#   Paid file download not working

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13 years 11 months ago [\#79918](#79918) by [urden](/forum/user/12138-urden "View urden's Profile")  *[Paid file download not working](/forum/4-how-to/76358-paid-file-download-not-working#79918 "When I upload the pdf file to be downloaded through the product page, then the customers version of the file is corrupted. When I upload the file directly to the safe folder and linked it to the...")* was created by *[urden](/forum/user/12138-urden "View urden's Profile")*

When I upload the pdf file to be downloaded through the product page, then the customers version of the file is corrupted. When I upload the file directly to the safe folder and linked it to the product, then the customer gets an 403 forbidden error. I have tried to update to version 2.0, but I still have the problem. Strangely I don't have any problem with free downloads.
I can't seem to find any similair topics on this, though the error is briefly mentioned in the changelog of 2.0.

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Kindly
Storm
Using Hikashop 2.0

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13 years 11 months ago [\#79984](#79984) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Paid file download not working](/forum/4-how-to/76358-paid-file-download-not-working#79984 "When I upload the pdf file to be downloaded through the product page, then the customers version of the file is corrupted. When I upload the file directly to the safe folder and linked it to the...")*

Hi,

Have you tried with the same file as free and paid file ?
You maybe have the wrong access for the folder where the files are uploaded, be sure that the permissions are set to 755. (by FTP)

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