[Skip to main content](#vessel-content) # Adding attachments to order status email messages ## - **[DenisLeemkuil](/forum/user/12312-denisleemkuil "View DenisLeemkuil's Profile")** - [![DenisLeemkuil's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12312-denisleemkuil "View DenisLeemkuil's Profile") Topic Author - [ Offline](/forum/user/12312-denisleemkuil) Less More - Posts: 6 - Thank you received: 0 - - 13 years 10 months ago [\#83141](#83141) by [DenisLeemkuil](/forum/user/12312-denisleemkuil "View DenisLeemkuil's Profile") *[Adding attachments to order status email messages](/forum/4-how-to/76973-adding-attachments-to-order-status-email-messages#83141 "We would like to add an attachment to one of the order status email messages. I would go to System -> Emails and then click the message I want to change. When I browse for the file and save the changes everything seems to be working just fine. Then when I open the message again I can see the attachment listed. The problem is when I save my changes to the contents of the message for a second time. The attachment will then no longer be shown. I've recorded a short video to demonstrate: dl.dropbox.com/u/11952877/Web%20Images/h..._com/attachments.zip Also, deleting an attachment with the recycle bin icon will not delete the file from the uploads folder on the web server. Is there anything we can do to fix these two issues? From the PHP error log:")* was created by *[DenisLeemkuil](/forum/user/12312-denisleemkuil "View DenisLeemkuil's Profile")* We would like to add an attachment to one of the order status email messages. I would go to System -> Emails and then click the message I want to change. When I browse for the file and save the changes everything seems to be working just fine. Then when I open the message again I can see the attachment listed. The problem is when I save my changes to the contents of the message for a second time. The attachment will then no longer be shown. I've recorded a short video to demonstrate: [ dl.dropbox.com/u/11952877/Web%20Images/h...\_com/attachments.zip](https://dl.dropbox.com/u/11952877/Web%20Images/hikashop_com/attachments.zip) Also, deleting an attachment with the recycle bin icon will not delete the file from the uploads folder on the web server. Is there anything we can do to fix these two issues? From the PHP error log: Code: [21-Dec-2012 13:35:33 Europe/Amsterdam] PHP Notice: Undefined property: stdClass::$mail in /home/bamict.micpoint.nl/web/administrator/components/com_hikashop/views/email/tmpl/form_param.php on line 48 [21-Dec-2012 13:36:14 Europe/Amsterdam] PHP Notice: Undefined offset: 1 in /home/bamict.micpoint.nl/web/administrator/components/com_hikashop/controllers/toggle.php on line 142 [21-Dec-2012 13:36:14 Europe/Amsterdam] PHP Warning: include_once(/home/bamict.micpoint.nl/web/administrator/components/com_hikashop/controllers/mail.php): failed to open stream: No such file or directory in /home/bamict.micpoint.nl/web/administrator/components/com_hikashop/helpers/helper.php on line 852 [21-Dec-2012 13:36:14 Europe/Amsterdam] PHP Warning: include_once(): Failed opening '/home/bamict.micpoint.nl/web/administrator/components/com_hikashop/controllers/mail.php' for inclusion (include_path='.:/usr/share/php:/usr/share/pear') in /home/bamict.micpoint.nl/web/administrator/components/com_hikashop/helpers/helper.php on line 852 [21-Dec-2012 13:38:07 Europe/Amsterdam] PHP Notice: Undefined property: stdClass::$mail in /home/bamict.micpoint.nl/web/administrator/components/com_hikashop/views/email/tmpl/form_param.php on line 48 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc2OTczLWFkZGluZy1hdHRhY2htZW50cy10by1vcmRlci1zdGF0dXMtZW1haWwtbWVzc2FnZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 10 months ago [\#83355](#83355) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Adding attachments to order status email messages](/forum/4-how-to/76973-adding-attachments-to-order-status-email-messages#83355 "We would like to add an attachment to one of the order status email messages. I would go to System -> Emails and then click the message I want to change. When I browse for the file and save the changes everything seems to be working just fine. Then when I open the message again I can see the attachment listed. The problem is when I save my changes to the contents of the message for a second time. The attachment will then no longer be shown. I've recorded a short video to demonstrate: dl.dropbox.com/u/11952877/Web%20Images/h..._com/attachments.zip Also, deleting an attachment with the recycle bin icon will not delete the file from the uploads folder on the web server. Is there anything we can do to fix these two issues? From the PHP error log:")* Hi, Can you show me what did you changed in your mail message ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc2OTczLWFkZGluZy1hdHRhY2htZW50cy10by1vcmRlci1zdGF0dXMtZW1haWwtbWVzc2FnZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[DenisLeemkuil](/forum/user/12312-denisleemkuil "View DenisLeemkuil's Profile")** - [![DenisLeemkuil's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12312-denisleemkuil "View DenisLeemkuil's Profile") Topic Author - [ Offline](/forum/user/12312-denisleemkuil) Less More - Posts: 6 - Thank you received: 0 - - 13 years 10 months ago - 13 years 10 months ago [\#83427](#83427) by [DenisLeemkuil](/forum/user/12312-denisleemkuil "View DenisLeemkuil's Profile") Replied by *[DenisLeemkuil](/forum/user/12312-denisleemkuil "View DenisLeemkuil's Profile")* on topic *[Adding attachments to order status email messages](/forum/4-how-to/76973-adding-attachments-to-order-status-email-messages#83427 "We would like to add an attachment to one of the order status email messages. I would go to System -> Emails and then click the message I want to change. When I browse for the file and save the changes everything seems to be working just fine. Then when I open the message again I can see the attachment listed. The problem is when I save my changes to the contents of the message for a second time. The attachment will then no longer be shown. I've recorded a short video to demonstrate: dl.dropbox.com/u/11952877/Web%20Images/h..._com/attachments.zip Also, deleting an attachment with the recycle bin icon will not delete the file from the uploads folder on the web server. Is there anything we can do to fix these two issues? From the PHP error log:")* Full contents of the message follow. I've changed two parts of the script. Starting at lines 168 and 300 surrounded by double slash comments (//). This issue with attachments was already present before we made any changes. Code: <?php /** * @package HikaShop for Joomla! * @version 2.0.0 * @author hikashop.com * @copyright (C) 2010-2012 HIKARI SOFTWARE. All rights reserved. * @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html */ defined('_JEXEC') or die('Restricted access'); ?><div style="background-color: #ffffff; font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px; color: #000000; width: 100%;"> <table style="margin: auto;font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px;" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td height="10"> </td> </tr> <tr> <td> <?php echo JText::sprintf('HI_CUSTOMER',@$data->customer->name);?> <br/> <br/> <?php $colspan = 4; $url = $data->order_number; $config =& hikashop_config(); if($config->get('simplified_registration',0)!=2){ $url = '<a href="'.$data->order_url.'">'. $url.'</a>'; } echo JText::sprintf('ORDER_CREATION_SUCCESS_ON_WEBSITE_AT_DATE',$url,HIKASHOP_LIVE, hikashop_getDate(time(),'%d %B %Y'), hikashop_getDate(time(),'%H:%M'));?> </td> </tr> <tr> <td height="10"> </td> </tr> <tr> <td> <h1 style="background-color:#DDDDDD;font-size:14px;width:100%;padding:5px;"><?php echo JText::_('SUMMARY_OF_YOUR_ORDER');?></h1> <br/> <table width="100%" style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px;"> <tr> <td style="font-weight:bold;"><?php echo JText::_('CART_PRODUCT_NAME'); ?></td> <?php if ($config->get('show_code')) { $colspan++; ?> <td style="font-weight:bold;"><?php echo JText::_('CART_PRODUCT_CODE'); ?></td> <?php } ?> <td style="font-weight: bold;"><?php echo JText::_('CART_PRODUCT_UNIT_PRICE'); ?></td> <td style="font-weight: bold;"><?php echo JText::_('CART_PRODUCT_QUANTITY'); ?></td> <td style="font-weight: bold; text-align: right;"><?php echo JText::_('HIKASHOP_TOTAL'); ?> </td> </tr> <?php if(hikashop_level(2)){ $fieldsClass = hikashop_get('class.field'); $null = null; $itemFields = $fieldsClass->getFields('frontcomp',$null,'item'); } $group = $config->get('group_options',0); foreach($data->cart->products as $item){ if($group && $item->cart_product_option_parent_id) continue; ?> <tr> <td> <p> <?php echo $item->order_product_name; if($group){ $display_item_price=false; foreach($data->cart->products as $j => $optionElement){ if($optionElement->cart_product_option_parent_id != $item->cart_product_id) continue; if($optionElement->order_product_price>0){ $display_item_price = true; } } if($display_item_price){ if($config->get('price_with_tax')){ echo ' '.$currencyHelper->format($item->order_product_price+$item->order_product_tax,$data->order_currency_id); }else{ echo ' '.$currencyHelper->format($item->order_product_price,$data->order_currency_id); } } } ?> </p><?php if(!empty($itemFields)){ foreach($itemFields as $field){ $namekey = $field->field_namekey; if(empty($item->$namekey)) continue; echo '<p>'.$fieldsClass->getFieldName($field).': '.$fieldsClass->show($field,$item->$namekey).'</p>'; } } $optionsPrices = new stdClass(); $optionsPrices->order_product_price=0; $optionsPrices->order_product_tax=0; $optionsPrices->order_product_total_price=0; $optionsPrices->order_product_total_price_no_vat=0; if($group){ foreach($data->cart->products as $j => $optionElement){ if($optionElement->cart_product_option_parent_id == 0 || $optionElement->cart_product_option_parent_id != $item->cart_product_id) continue; $optionsPrices->order_product_price +=$optionElement->order_product_price; $optionsPrices->order_product_tax +=$optionElement->order_product_tax; $optionsPrices->order_product_total_price+=$optionElement->order_product_total_price; $optionsPrices->order_product_total_price_no_vat+=$optionElement->order_product_total_price_no_vat; ?> <p class="hikashop_order_option_name"> <?php echo $optionElement->order_product_name; if($optionElement->order_product_price>0){ if($config->get('price_with_tax')){ echo ' ( + '.$currencyHelper->format($optionElement->order_product_price+$optionElement->order_product_tax,$data->order_currency_id).' )'; }else{ echo ' ( + '.$currencyHelper->format($optionElement->order_product_price,$data->order_currency_id).' )'; } } ?> </p> <?php } } $statusDownload = explode(',',$config->get('order_status_for_download','confirmed,shipped')); if(in_array($data->order_status,$statusDownload)){ if(!empty($item->files)){ global $Itemid; $url_itemid = ''; if(!empty($Itemid)){ $url_itemid='&Itemid='.$Itemid; } echo '<p>'; foreach($item->files as $file){ $fileName = empty($file->file_name) ? $file->file_path : $file->file_name; echo '<a href="'.hikashop_frontendLink('index.php?option=com_hikashop&ctrl=order&task=download&file_id='.$file->file_id.'&order_id='.$data->order_id.$url_itemid).'">'.$fileName.'</a><br/>'; } echo '</p>'; } } ?> </td> <?php if ($config->get('show_code')) { ?> <td><p class="hikashop_product_code_mail"><?php echo $item->order_product_code; ?></p></td> <?php } ?> <td> <?php if($config->get('price_with_tax')){ echo $currencyHelper->format($item->order_product_price+$optionsPrices->order_product_price+$item->order_product_tax+$optionsPrices->order_product_tax,$data->order_currency_id); }else{ echo $currencyHelper->format($item->order_product_price+$optionsPrices->order_product_price,$data->order_currency_id); } ?> </td> <td><?php echo $item->order_product_quantity; ?></td> <td style="text-align: right"> <?php if($config->get('price_with_tax')){ echo $currencyHelper->format($item->order_product_total_price+$optionsPrices->order_product_total_price,$data->order_currency_id); }else{ echo $currencyHelper->format($item->order_product_total_price_no_vat+$optionsPrices->order_product_total_price_no_vat,$data->order_currency_id); } ?> </td> </tr> <?php } // Start custom sub total echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'.JText::_('SUBTOTAL').': '; if($config->get('price_with_tax')){ echo $currencyHelper->format($data->cart->total->prices[0]->price_value_with_tax,$data->order_currency_id); }else{ echo $currencyHelper->format($data->cart->total->prices[0]->price_value,$data->order_currency_id); } echo '</td></tr>'; // End sub total if(bccomp($data->order_discount_price,0,5)){ echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'.JText::_('HIKASHOP_COUPON').': '; if($config->get('price_with_tax')){ echo $currencyHelper->format($data->order_discount_price*-1,$data->order_currency_id); }else{ echo $currencyHelper->format(($data->order_discount_price-@$data->order_discount_tax)*-1,$data->order_currency_id); } echo '</td></tr>'; } if(bccomp($data->order_shipping_price,0,5)){ echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'.JText::_('HIKASHOP_SHIPPING_METHOD').': '; if($config->get('price_with_tax')){ echo $currencyHelper->format($data->order_shipping_price,$data->order_currency_id); }else{ echo $currencyHelper->format($data->order_shipping_price-@$data->order_shipping_tax,$data->order_currency_id); } echo '</td></tr>'; } if(bccomp($data->order_payment_price,0,5)){ echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'.JText::_('HIKASHOP_PAYMENT_METHOD').': '.$currencyHelper->format($data->order_payment_price,$data->order_currency_id).'</td></tr>'; } if(!empty($data->cart->additional)) { $exclude_additionnal = explode(',', $config->get('order_additional_hide', '')); foreach($data->cart->additional as $additional) { if(in_array($additional->name, $exclude_additionnal)) continue; echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'. JText::_($additional->name).': '; if(!empty($additional->price_value) || empty($additional->value)) { if($config->get('price_with_tax')){ echo $currencyHelper->format($additional->price_value_with_tax, $data->order_currency_id); }else{ echo $currencyHelper->format($additional->price_value, $data->order_currency_id); } } else { echo $additional->value; } echo '</td></tr>'; } } if($data->cart->full_total->prices[0]->price_value!=$data->cart->full_total->prices[0]->price_value_with_tax){ if($config->get('detailed_tax_display') && !empty($data->order_tax_info)){ foreach($data->order_tax_info as $tax){ echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'.$tax->tax_namekey. ': '.$currencyHelper->format($tax->tax_amount,$data->order_currency_id).'</td></tr>'; } }else{ echo '<tr><td colspan="'.$colspan.'" style="text-align:right">'.JText::sprintf('TOTAL_WITHOUT_VAT',$currencyHelper->format($data->cart->full_total->prices[0]->price_value,$data->order_currency_id)).'</td></tr>'; } $text=JText::sprintf('TOTAL_WITH_VAT',$currencyHelper->format($data->cart->full_total->prices[0]->price_value_with_tax,$data->order_currency_id)); }else{ $text=JText::_('HIKASHOP_FINAL_TOTAL'). ': '.$currencyHelper->format($data->cart->full_total->prices[0]->price_value_with_tax,$data->order_currency_id); } echo '<tr><td colspan="'.$colspan.'" style="text-align:right;font-weight:bold;">'.$text.'</td></tr>'; ?> </table> </td> </tr> <tr> <td height="10"> </td> </tr> <tr> <td> <table width="100%" style="border: 1px solid #DDDDDD;font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px;"> <?php $params = null; $js = ''; $fieldsClass = hikashop_get('class.field'); $app =& JFactory::getApplication(); if($app->isAdmin()){ $view = 'order'; }else{ $view = 'address'; } $template = trim(hikashop_getLayout($view,'address_template',$params,$js)); if(!empty($data->cart->billing_address)){ $billing = $template; foreach($data->order_addresses_fields as $field){ $fieldname = $field->field_namekey; $address =& $data->order_addresses[$data->cart->billing_address->address_id]; $billing=str_replace('{'.$fieldname.'}',$fieldsClass->show($field,$address->$fieldname),$billing); } echo '<tr><td style="font-weight:bold;background-color:#DDDDDD">'.JText::_('HIKASHOP_BILLING_ADDRESS').'</td></tr><tr><td>'; echo str_replace(array("\r\n","\r","\n"),'<br/>',preg_replace('#{(?:(?!}).)*}#i','',$billing)).'<br/></td></tr>'; } if(!empty($data->order_shipping_method)) { $currentShipping = hikashop_import('hikashopshipping',$data->order_shipping_method); if(method_exists($currentShipping, 'getShippingAddress')) { $override = $currentShipping->getShippingAddress($data->order_shipping_id); if($override !== false) { $data->override_shipping_address = $override; } } } if(!empty($data->override_shipping_address) || (!empty($data->cart->has_shipping) && !empty($data->cart->shipping_address))) echo '<tr><td style="font-weight:bold;background-color:#DDDDDD">'.JText::_('HIKASHOP_SHIPPING_ADDRESS').'</td></tr><tr><td>'; if(!empty($data->override_shipping_address)) { echo $data->override_shipping_address.'<br/></td></tr>'; } else if(!empty($data->cart->has_shipping) && !empty($data->cart->shipping_address)){ $shipping = $template; foreach($data->order_addresses_fields as $field){ $fieldname = $field->field_namekey; $address =& $data->order_addresses[$data->cart->shipping_address->address_id]; $shipping=str_replace('{'.$fieldname.'}',$fieldsClass->show($field,$address->$fieldname),$shipping); } echo str_replace(array("\r\n","\r","\n"),'<br/>',preg_replace('#{(?:(?!}).)*}#i','',$shipping)).'<br/></td></tr>'; }?> </table> </td> </tr> <tr> <td><?php $fields = $fieldsClass->getFields('frontcomp',$data,'order',''); foreach($fields as $fieldName => $oneExtraField) { if(empty($data->$fieldName)) continue; echo "<br/>".$fieldsClass->trans($oneExtraField->field_realname).': '.$fieldsClass->show($oneExtraField,$data->$fieldName); } ?></td> </tr> <tr> <td height="10"> </td> </tr> <tr> <td><?php // Start payment method $class = hikashop_get('class.payment'); $payment = $class->get($data->order_payment_id); echo JText::_('HIKASHOP_CHECKOUT_PAYMENT').': '.$payment->payment_name; // End payment method ?>.</td> </tr> <tr> <td height="10"> </td> </tr> <?php JPluginHelper::importPlugin('hikashop'); $dispatcher = JDispatcher::getInstance(); $dispatcher->trigger('onAfterOrderProductsListingDisplay', array(&$data->cart, 'email_notification_html')); ?> <tr> <td> <?php if(!$app->isAdmin()){ if($data->cart->full_total->prices[0]->price_value_with_tax>0) echo JText::_('ORDER_VALID_AFTER_PAYMENT'); $config =& hikashop_config(); if($data->cart->full_total->prices[0]->price_value_with_tax>0 && hikashop_level(1) && $config->get('allow_payment_button',1)){ global $Itemid; $url = ''; if(!empty($Itemid)){ $url='&Itemid='.$Itemid; } $pay_url = hikashop_frontendLink('index.php?option=com_hikashop&ctrl=order&task=pay&order_id='.$data->order_id.$url); if($config->get('force_ssl',0) && strpos('https://',$pay_url) === false) { $pay_url = str_replace('http://','https://',$pay_url); } ?> <a href="$pay_url"><?php JText::_('PAY_NOW'); ?></a> <?php } ?> <br/> <br/> <?php echo JText::sprintf('THANK_YOU_FOR_YOUR_ORDER',HIKASHOP_LIVE); }?> <br/> <br/> <?php echo JText::sprintf('BEST_REGARDS_CUSTOMER',$mail->from_name);?> </td> </tr> <tr> <td height="10"> </td> </tr> <tr> <td height="10"> </td> </tr> </tbody> </table> </div> Last edit: 13 years 10 months ago by [DenisLeemkuil](/forum/user/12312-denisleemkuil "View DenisLeemkuil's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc2OTczLWFkZGluZy1hdHRhY2htZW50cy10by1vcmRlci1zdGF0dXMtZW1haWwtbWVzc2FnZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 10 months ago [\#83526](#83526) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Adding attachments to order status email messages](/forum/4-how-to/76973-adding-attachments-to-order-status-email-messages#83526 "We would like to add an attachment to one of the order status email messages. I would go to System -> Emails and then click the message I want to change. When I browse for the file and save the changes everything seems to be working just fine. Then when I open the message again I can see the attachment listed. The problem is when I save my changes to the contents of the message for a second time. The attachment will then no longer be shown. I've recorded a short video to demonstrate: dl.dropbox.com/u/11952877/Web%20Images/h..._com/attachments.zip Also, deleting an attachment with the recycle bin icon will not delete the file from the uploads folder on the web server. Is there anything we can do to fix these two issues? From the PHP error log:")* Hi, I would recommend you to : 1. Turn on the debug mode and the error reporting options of the joomla configuration. 2. - Go to "*Hikashop->Orders*" - Select a random order - Change the order status to "confirmed" (a popup will display) - Change the "Notify customer" option to **YES** without pressing "OK" Then you'll have the result of your mail and some error reports that will help you to solve your problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc2OTczLWFkZGluZy1hdHRhY2htZW50cy10by1vcmRlci1zdGF0dXMtZW1haWwtbWVzc2FnZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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