[Skip to main content](#vessel-content) # System ->email ## - **[ulmuk](/forum/user/11893-ulmuk "View ulmuk's Profile")** - [![ulmuk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11893-ulmuk "View ulmuk's Profile") Topic Author - [ Offline](/forum/user/11893-ulmuk) Less More - Posts: 3 - Thank you received: 0 - - 13 years 10 months ago - 13 years 10 months ago [\#83705](#83705) by [ulmuk](/forum/user/11893-ulmuk "View ulmuk's Profile") *[System ->email](/forum/4-how-to/77109-system-email#83705 "Hi, sorry if this is a strange question :blush: I´ve read through so many posts in this forum, because whenever i create an order i get the message "could not instantiate email" i have the Essential version of HikaShop - theres no "email" in my system menu... a plugin i forgot to activate? thanks for any help")* was created by *[ulmuk](/forum/user/11893-ulmuk "View ulmuk's Profile")* Hi, sorry if this is a strange question :blush: I´ve read through so many posts in this forum, because whenever i create an order i get the message "could not instantiate email" i have the Essential version of HikaShop - theres no "email" in my system menu... [ ![[img](https://lh6.googleusercontent.com/-V7UaHp0m4wk/UOMMXJhOZ1I/AAAAAAAADqI/3MO9vBFeUjw/s704/ulmuk.png) ](https://lh6.googleusercontent.com/-V7UaHp0m4wk/UOMMXJhOZ1I/AAAAAAAADqI/3MO9vBFeUjw/s704/ulmuk.png "[img") a plugin i forgot to activate? thanks for any help Last edit: 13 years 10 months ago by [ulmuk](/forum/user/11893-ulmuk "View ulmuk's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3MTA5LXN5c3RlbS1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 10 months ago [\#83708](#83708) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[System ->email](/forum/4-how-to/77109-system-email#83708 "Hi, sorry if this is a strange question :blush: I´ve read through so many posts in this forum, because whenever i create an order i get the message "could not instantiate email" i have the Essential version of HikaShop - theres no "email" in my system menu... a plugin i forgot to activate? thanks for any help")* Hi, 1) HikaShop use the Joomla email configuration to send his emails. So if Joomla can't send emails, HikaShop can't either. Please check your Joomla configuration. 2) "System > Email" is for email editing, it's a feature of HikaShop business. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [ulmuk](/forum/user/11893-ulmuk "View ulmuk's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3MTA5LXN5c3RlbS1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[ulmuk](/forum/user/11893-ulmuk "View ulmuk's Profile")** - [![ulmuk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11893-ulmuk "View ulmuk's Profile") Topic Author - [ Offline](/forum/user/11893-ulmuk) Less More - Posts: 3 - Thank you received: 0 - - 13 years 10 months ago - 13 years 10 months ago [\#83751](#83751) by [ulmuk](/forum/user/11893-ulmuk "View ulmuk's Profile") Replied by *[ulmuk](/forum/user/11893-ulmuk "View ulmuk's Profile")* on topic *[System ->email](/forum/4-how-to/77109-system-email#83751 "Hi, sorry if this is a strange question :blush: I´ve read through so many posts in this forum, because whenever i create an order i get the message "could not instantiate email" i have the Essential version of HikaShop - theres no "email" in my system menu... a plugin i forgot to activate? thanks for any help")* Hi, thanks, so thats clear now, i was suspecting that this might be a feature i don`t have access to. Last edit: 13 years 10 months ago by [ulmuk](/forum/user/11893-ulmuk "View ulmuk's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3MTA5LXN5c3RlbS1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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