[Skip to main content](#vessel-content) # Problems with upgrading to newer version ## - **[calendula](/forum/user/1551-calendula "View calendula's Profile")** - [![calendula's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1551-calendula "View calendula's Profile") Topic Author - [ Offline](/forum/user/1551-calendula) Less More - Posts: 7 - Thank you received: 0 - - 13 years 9 months ago [\#84803](#84803) by [calendula](/forum/user/1551-calendula "View calendula's Profile") *[Problems with upgrading to newer version](/forum/4-how-to/77332-problems-with-upgrading-to-newer-version#84803 "Hi, I have hikashop business edition 1.6 and I tried to install newer version 2.0, but when I click "Upload file and install" blank page appears and no error message is displayed. I have tried several times to download file for installation and to instal, but always blank page appears. What could be the issue? Regards")* was created by *[calendula](/forum/user/1551-calendula "View calendula's Profile")* Hi, I have hikashop business edition 1.6 and I tried to install newer version 2.0, but when I click "Upload file and install" blank page appears and no error message is displayed. I have tried several times to download file for installation and to instal, but always blank page appears. What could be the issue? Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3MzMyLXByb2JsZW1zLXdpdGgtdXBncmFkaW5nLXRvLW5ld2VyLXZlcnNpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 9 months ago [\#84847](#84847) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Problems with upgrading to newer version](/forum/4-how-to/77332-problems-with-upgrading-to-newer-version#84847 "Hi, I have hikashop business edition 1.6 and I tried to install newer version 2.0, but when I click "Upload file and install" blank page appears and no error message is displayed. I have tried several times to download file for installation and to instal, but always blank page appears. What could be the issue? Regards")* Hi, Can you enable the debug mode of Joomla in the Joomla options, try to install HikaShop again, and give us the returned message ? Does it takes many times before displaying the blank page ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3MzMyLXByb2JsZW1zLXdpdGgtdXBncmFkaW5nLXRvLW5ld2VyLXZlcnNpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[calendula](/forum/user/1551-calendula "View calendula's Profile")** - [![calendula's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1551-calendula "View calendula's Profile") Topic Author - [ Offline](/forum/user/1551-calendula) Less More - Posts: 7 - Thank you received: 0 - - 13 years 9 months ago [\#84942](#84942) by [calendula](/forum/user/1551-calendula "View calendula's Profile") Replied by *[calendula](/forum/user/1551-calendula "View calendula's Profile")* on topic *[Problems with upgrading to newer version](/forum/4-how-to/77332-problems-with-upgrading-to-newer-version#84942 "Hi, I have hikashop business edition 1.6 and I tried to install newer version 2.0, but when I click "Upload file and install" blank page appears and no error message is displayed. I have tried several times to download file for installation and to instal, but always blank page appears. What could be the issue? Regards")* I have enabled debug system and debug language in Global configuration- System settings. Still returning blank page with no message. Yes, it takes 10-20 seconds before blank page shows. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3MzMyLXByb2JsZW1zLXdpdGgtdXBncmFkaW5nLXRvLW5ld2VyLXZlcnNpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 9 months ago [\#84944](#84944) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problems with upgrading to newer version](/forum/4-how-to/77332-problems-with-upgrading-to-newer-version#84944 "Hi, I have hikashop business edition 1.6 and I tried to install newer version 2.0, but when I click "Upload file and install" blank page appears and no error message is displayed. I have tried several times to download file for installation and to instal, but always blank page appears. What could be the issue? Regards")* Hi, Please download the "zip" version of HikaShop in "your subscription" page. The zip package is more than 2MB so you should check your upload limitation. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3MzMyLXByb2JsZW1zLXdpdGgtdXBncmFkaW5nLXRvLW5ld2VyLXZlcnNpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[calendula](/forum/user/1551-calendula "View calendula's Profile")** - [![calendula's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1551-calendula "View calendula's Profile") Topic Author - [ Offline](/forum/user/1551-calendula) Less More - Posts: 7 - Thank you received: 0 - - 13 years 9 months ago [\#85032](#85032) by [calendula](/forum/user/1551-calendula "View calendula's Profile") Replied by *[calendula](/forum/user/1551-calendula "View calendula's Profile")* on topic *[Problems with upgrading to newer version](/forum/4-how-to/77332-problems-with-upgrading-to-newer-version#85032 "Hi, I have hikashop business edition 1.6 and I tried to install newer version 2.0, but when I click "Upload file and install" blank page appears and no error message is displayed. I have tried several times to download file for installation and to instal, but always blank page appears. What could be the issue? Regards")* I have downloaded "zip" version and tried to instal it, but now it says: "There was an error uploading this file to the server" "Unable to find install package" Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3MzMyLXByb2JsZW1zLXdpdGgtdXBncmFkaW5nLXRvLW5ld2VyLXZlcnNpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 9 months ago [\#85059](#85059) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problems with upgrading to newer version](/forum/4-how-to/77332-problems-with-upgrading-to-newer-version#85059 "Hi, I have hikashop business edition 1.6 and I tried to install newer version 2.0, but when I click "Upload file and install" blank page appears and no error message is displayed. I have tried several times to download file for installation and to instal, but always blank page appears. What could be the issue? Regards")* Hi, Did you check your upload limitation ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3MzMyLXByb2JsZW1zLXdpdGgtdXBncmFkaW5nLXRvLW5ld2VyLXZlcnNpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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