[Skip to main content](#vessel-content) # Order email notification - full details ## - **[Marius081](/forum/user/901-marius081 "View Marius081's Profile")** - [![Marius081's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/901-marius081 "View Marius081's Profile") Topic Author - [ Offline](/forum/user/901-marius081) Less More - Posts: 14 - Thank you received: 0 - - [](http://www.creare-site.com) - 15 years 8 months ago [\#7765](#7765) by [Marius081](/forum/user/901-marius081 "View Marius081's Profile") *[Order email notification - full details](/forum/4-how-to/7765-order-email-notification-full-details#7765 "How to set order notification email to me to receive the receipt of the order (all the details, not only the link to the order)? (business version) Thanks, Marius")* was created by *[Marius081](/forum/user/901-marius081 "View Marius081's Profile")* How to set order notification email to me to receive the receipt of the order (all the details, not only the link to the order)? (business version) Thanks, Marius Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3NjUtb3JkZXItZW1haWwtbm90aWZpY2F0aW9uLWZ1bGwtZGV0YWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Marius081](/forum/user/901-marius081 "View Marius081's Profile")** - [![Marius081's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/901-marius081 "View Marius081's Profile") Topic Author - [ Offline](/forum/user/901-marius081) Less More - Posts: 14 - Thank you received: 0 - - [](http://www.creare-site.com) - 15 years 8 months ago [\#7961](#7961) by [Marius081](/forum/user/901-marius081 "View Marius081's Profile") Replied by *[Marius081](/forum/user/901-marius081 "View Marius081's Profile")* on topic *[Re: Order email notification - full details](/forum/4-how-to/7765-order-email-notification-full-details#7961 "How to set order notification email to me to receive the receipt of the order (all the details, not only the link to the order)? (business version) Thanks, Marius")* Is there something you miss out or unclear about this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3NjUtb3JkZXItZW1haWwtbm90aWZpY2F0aW9uLWZ1bGwtZGV0YWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 8 months ago [\#7962](#7962) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Order email notification - full details](/forum/4-how-to/7765-order-email-notification-full-details#7962 "How to set order notification email to me to receive the receipt of the order (all the details, not only the link to the order)? (business version) Thanks, Marius")* Yes. The email notification from our forum ![:)](/media/kunena/emoticons/3.png ":)") You can edit both the order creation notification email and the order admin notification email via the menu System->Emails. Some copy/paste from one to the other should do the job. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3NjUtb3JkZXItZW1haWwtbm90aWZpY2F0aW9uLWZ1bGwtZGV0YWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[kannanbtech303](/forum/user/8806-kannanbtech303 "View kannanbtech303's Profile")** - [![kannanbtech303's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8806.jpg)](/forum/user/8806-kannanbtech303 "View kannanbtech303's Profile") - [ Offline](/forum/user/8806-kannanbtech303) - PHP Programmer Less More - Posts: 16 - Thank you received: 0 - - - - 14 years 2 months ago - 14 years 2 months ago [\#62817](#62817) by [kannanbtech303](/forum/user/8806-kannanbtech303 "View kannanbtech303's Profile") Replied by *[kannanbtech303](/forum/user/8806-kannanbtech303 "View kannanbtech303's Profile")* on topic *[Re: Order email notification - full details](/forum/4-how-to/7765-order-email-notification-full-details#62817 "How to set order notification email to me to receive the receipt of the order (all the details, not only the link to the order)? (business version) Thanks, Marius")* i got admin email however notifying me of the order to get quickly...but as the customer I did not get customer email reciept for my order quickly .. it takes very very long time... any solutions... :dry: Last edit: 14 years 2 months ago by [kannanbtech303](/forum/user/8806-kannanbtech303 "View kannanbtech303's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3NjUtb3JkZXItZW1haWwtbm90aWZpY2F0aW9uLWZ1bGwtZGV0YWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 2 months ago [\#62906](#62906) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Order email notification - full details](/forum/4-how-to/7765-order-email-notification-full-details#62906 "How to set order notification email to me to receive the receipt of the order (all the details, not only the link to the order)? (business version) Thanks, Marius")* If you have delays with your email sending process, you should contact your email server provider (in most cases it's your hosting company). HikaShop send the email via the joomla email library to your email server in less than a second. Then, your email server has to process it and send it to the receiving email server. So if you have delays, it's likely that it happens between the email sending server and the email receiving server. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3NjUtb3JkZXItZW1haWwtbm90aWZpY2F0aW9uLWZ1bGwtZGV0YWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[kannanbtech303](/forum/user/8806-kannanbtech303 "View kannanbtech303's Profile")** - [![kannanbtech303's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8806.jpg)](/forum/user/8806-kannanbtech303 "View kannanbtech303's Profile") - [ Offline](/forum/user/8806-kannanbtech303) - PHP Programmer Less More - Posts: 16 - Thank you received: 0 - - - - 14 years 2 months ago [\#62943](#62943) by [kannanbtech303](/forum/user/8806-kannanbtech303 "View kannanbtech303's Profile") Replied by *[kannanbtech303](/forum/user/8806-kannanbtech303 "View kannanbtech303's Profile")* on topic *[Re: Order email notification - full details](/forum/4-how-to/7765-order-email-notification-full-details#62943 "How to set order notification email to me to receive the receipt of the order (all the details, not only the link to the order)? (business version) Thanks, Marius")* but, administrator get mail quickly for purchase order information. only problem for user side send purchase order details get mail very very long time.. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3NjUtb3JkZXItZW1haWwtbm90aWZpY2F0aW9uLWZ1bGwtZGV0YWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 2 months ago [\#63064](#63064) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Order email notification - full details](/forum/4-how-to/7765-order-email-notification-full-details#63064 "How to set order notification email to me to receive the receipt of the order (all the details, not only the link to the order)? (business version) Thanks, Marius")* Both emails are sent at the same time by HikaShop. As I alredy said, there is nothing we can do if it gets slow as the problem is not in HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3NjUtb3JkZXItZW1haWwtbm90aWZpY2F0aW9uLWZ1bGwtZGV0YWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[extreme](/forum/user/27729-extreme "View extreme's Profile")** - [![extreme's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27729-extreme "View extreme's Profile") - [ Offline](/forum/user/27729-extreme) Less More - Posts: 138 - Thank you received: 1 - - 11 years 2 months ago [\#212429](#212429) by [extreme](/forum/user/27729-extreme "View extreme's Profile") Replied by *[extreme](/forum/user/27729-extreme "View extreme's Profile")* on topic *[Re: Order email notification - full details](/forum/4-how-to/7765-order-email-notification-full-details#212429 "How to set order notification email to me to receive the receipt of the order (all the details, not only the link to the order)? (business version) Thanks, Marius")* @Nicolas, We have the same problem with our order confirmation problem. When the order gets confirmend it can take up to 45 minutes before the email is received in our email box. So we checked why. You say hikashop is using the joomla settings. So we have 5 different ways to send an email to us in our website. We tried all of them and not one has more then a minute of delay. So how is it that hikashop emails have a delay but any other email has not? Just to make sure we checked our server and there is 0 delay in the emails send.. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3NjUtb3JkZXItZW1haWwtbm90aWZpY2F0aW9uLWZ1bGwtZGV0YWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 11 years 2 months ago [\#212437](#212437) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Order email notification - full details](/forum/4-how-to/7765-order-email-notification-full-details#212437 "How to set order notification email to me to receive the receipt of the order (all the details, not only the link to the order)? (business version) Thanks, Marius")* Hi, HikaShop sends the email to the email server of your server/hosting company the second an order is confirmed. If you have a delay, it cannot possibly come from HikaShop. Either your payment gateway doesn't send the payment notification to your server immediately and the orders are only confirmed 45 minutes after the payment (which I doubt), or your email server is not sending the email immediately, or the receiving email server is not processing it immediately. If you don't have that delay with other emails in Joomla, then the question is different: What is the difference between the emails sent by HikaShop and the emails sent by Joomla ? And there are many things which could play a role in the email servers not directly processing the emails. For example, if you have the PDF invoice plugin enabled and that it attaches a PDF of the invoice to the emails, that could explain why the email server is not processing it directly. If could be that the other emails you tried are sent in text whereas the emails in HikaShop are sent in HTML. Go in the menu System>Emails, edit the order status notification and turn off the "HTML" setting there so that only the text version is sent and then do a test. If the email is then sent immediately, then you know that it's the issue. Of course, you'll want to keep the emails in HTML or they won't display nicely, so you'll want to check with your system administrator/hosting company what can be done. If you come from any other setting in the Emails section of the HikaShop configuration (embed images, multiple part, add names, etc) which are all things that the Joomla emails do not do/handle. So either you do a lot of testing to understand what is slowing down the sending of the emails by the email server, or you contact your hosting company/system administrator to check on with them what's going on, or you use another email server (many services exist for that). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3NjUtb3JkZXItZW1haWwtbm90aWZpY2F0aW9uLWZ1bGwtZGV0YWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[extreme](/forum/user/27729-extreme "View extreme's Profile")** - [![extreme's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27729-extreme "View extreme's Profile") - [ Offline](/forum/user/27729-extreme) Less More - Posts: 138 - Thank you received: 1 - - 11 years 2 months ago [\#212521](#212521) by [extreme](/forum/user/27729-extreme "View extreme's Profile") Replied by *[extreme](/forum/user/27729-extreme "View extreme's Profile")* on topic *[Re: Order email notification - full details](/forum/4-how-to/7765-order-email-notification-full-details#212521 "How to set order notification email to me to receive the receipt of the order (all the details, not only the link to the order)? (business version) Thanks, Marius")* @nicolas, Thank you for the quick an clear reply. Before we start testing with the html setting we have one more question. You mention that when you have the pdf file attacht that the mail gets slower. We do have the pdf invoice attacht. Is there any reason why this makes it slower and is there anyway to make this go faster or to work around it? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc3NjUtb3JkZXItZW1haWwtbm90aWZpY2F0aW9uLWZ1bGwtZGV0YWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 11 years 2 months ago [\#212526](#212526) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Order email notification - full details](/forum/4-how-to/7765-order-email-notification-full-details#212526 "How to set order notification email to me to receive the receipt of the order (all the details, not only the link to the order)? (business version) Thanks, Marius")* No, I didn't say that it makes the email slower. I only said that it could explain why the email server is not processing it directly. It doesn't mean that this is the cause. And normally, it doesn't slow the sending of the emails. But some email servers have security measures in place to check attachments for spam and these can delay the sending. To make that fast is a matter of how the email server is configured and how much load it has to handle. That's not something we can do anything about, and probably you too. In such case, the option would be to use another email sending service, or not sending the attachments in emails (there is a setting for that). But this is only an example of potential issue. It doesn't mean that it is the problem. Again, the only ones who can help you with such issue is your system administrator or your hosting company support. We can only point out some possible causes. 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