[Skip to main content](#vessel-content) # Product Characteristics Menu missing ## - **[HelenSA](/forum/user/13754-helensa "View HelenSA's Profile")** - [![HelenSA's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13754-helensa "View HelenSA's Profile") Topic Author - [ Offline](/forum/user/13754-helensa) Less More - Posts: 3 - Thank you received: 0 - - 13 years 8 months ago [\#90645](#90645) by [HelenSA](/forum/user/13754-helensa "View HelenSA's Profile") *[Product Characteristics Menu missing](/forum/4-how-to/78488-product-characteristics-menu-missing#90645 "Hi I have been trying to set up variations of products and according to the documentation should do this by first creating characteristics from the Product > Characteristics menu. But I don't see this menu anywhere. Is it supposed to be a third level drop down off the components > hikashop > products menu? Or is it supposed to be accessible from the dashboard? In either case, I cannot see it. Thanks Helen")* was created by *[HelenSA](/forum/user/13754-helensa "View HelenSA's Profile")* Hi I have been trying to set up variations of products and according to the documentation should do this by first creating characteristics from the Product > Characteristics menu. But I don't see this menu anywhere. Is it supposed to be a third level drop down off the components > hikashop > products menu? Or is it supposed to be accessible from the dashboard? In either case, I cannot see it. Thanks Helen Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4NDg4LXByb2R1Y3QtY2hhcmFjdGVyaXN0aWNzLW1lbnUtbWlzc2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 8 months ago [\#90673](#90673) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Product Characteristics Menu missing](/forum/4-how-to/78488-product-characteristics-menu-missing#90673 "Hi I have been trying to set up variations of products and according to the documentation should do this by first creating characteristics from the Product > Characteristics menu. But I don't see this menu anywhere. Is it supposed to be a third level drop down off the components > hikashop > products menu? Or is it supposed to be accessible from the dashboard? In either case, I cannot see it. Thanks Helen")* Hi Helen, You'll be able to create your new characteristic through "*Hikashop->Products->Characteristics->'NEW'*". Hope this will help you ![:)](/media/kunena/emoticons/3.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4NDg4LXByb2R1Y3QtY2hhcmFjdGVyaXN0aWNzLW1lbnUtbWlzc2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[HelenSA](/forum/user/13754-helensa "View HelenSA's Profile")** - [![HelenSA's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13754-helensa "View HelenSA's Profile") Topic Author - [ Offline](/forum/user/13754-helensa) Less More - Posts: 3 - Thank you received: 0 - - 13 years 8 months ago [\#91437](#91437) by [HelenSA](/forum/user/13754-helensa "View HelenSA's Profile") Replied by *[HelenSA](/forum/user/13754-helensa "View HelenSA's Profile")* on topic *[Product Characteristics Menu missing](/forum/4-how-to/78488-product-characteristics-menu-missing#91437 "Hi I have been trying to set up variations of products and according to the documentation should do this by first creating characteristics from the Product > Characteristics menu. But I don't see this menu anywhere. Is it supposed to be a third level drop down off the components > hikashop > products menu? Or is it supposed to be accessible from the dashboard? In either case, I cannot see it. Thanks Helen")* Unfortunately that is exactly my problem - I cannot see any sub-menu to Hikashop > Products. Any ideas why this might be missing? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4NDg4LXByb2R1Y3QtY2hhcmFjdGVyaXN0aWNzLW1lbnUtbWlzc2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 8 months ago [\#91606](#91606) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Product Characteristics Menu missing](/forum/4-how-to/78488-product-characteristics-menu-missing#91606 "Hi I have been trying to set up variations of products and according to the documentation should do this by first creating characteristics from the Product > Characteristics menu. But I don't see this menu anywhere. Is it supposed to be a third level drop down off the components > hikashop > products menu? Or is it supposed to be accessible from the dashboard? In either case, I cannot see it. Thanks Helen")* The Characteristics sub menu is not on the joomla menu. It's below the title of the page: [ www.hikashop.com/media/doc/tuto\_product\_payment\_menu.png](http://www.hikashop.com/media/doc/tuto_product_payment_menu.png) If you don't see it, please change the "menu position" of the configuration and that should help. It's probably a conflict with your template. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4NDg4LXByb2R1Y3QtY2hhcmFjdGVyaXN0aWNzLW1lbnUtbWlzc2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[HelenSA](/forum/user/13754-helensa "View HelenSA's Profile")** - [![HelenSA's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13754-helensa "View HelenSA's Profile") Topic Author - [ Offline](/forum/user/13754-helensa) Less More - Posts: 3 - Thank you received: 0 - - 13 years 7 months ago [\#93566](#93566) by [HelenSA](/forum/user/13754-helensa "View HelenSA's Profile") Replied by *[HelenSA](/forum/user/13754-helensa "View HelenSA's Profile")* on topic *[Product Characteristics Menu missing](/forum/4-how-to/78488-product-characteristics-menu-missing#93566 "Hi I have been trying to set up variations of products and according to the documentation should do this by first creating characteristics from the Product > Characteristics menu. But I don't see this menu anywhere. Is it supposed to be a third level drop down off the components > hikashop > products menu? Or is it supposed to be accessible from the dashboard? In either case, I cannot see it. Thanks Helen")* That is definitely the problem! Using the default admin template isis - Default, when I change the menu position to "under the title" I can now see the menu items but they are not clickable. The alternative admin template that I have available ( Hathor - Default) allows me to see the menu items but in a very un-userfriendly way. What is the name of the admin template that you are using? Thank you Helen Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4NDg4LXByb2R1Y3QtY2hhcmFjdGVyaXN0aWNzLW1lbnUtbWlzc2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 7 months ago [\#93627](#93627) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Product Characteristics Menu missing](/forum/4-how-to/78488-product-characteristics-menu-missing#93627 "Hi I have been trying to set up variations of products and according to the documentation should do this by first creating characteristics from the Product > Characteristics menu. But I don't see this menu anywhere. Is it supposed to be a third level drop down off the components > hikashop > products menu? Or is it supposed to be accessible from the dashboard? In either case, I cannot see it. Thanks Helen")* Like in the demo website I'm using the **Bluestork** administrator template. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4NDg4LXByb2R1Y3QtY2hhcmFjdGVyaXN0aWNzLW1lbnUtbWlzc2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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