[Skip to main content](#vessel-content) # Custom Item Field on Product Option not displaying ## - **[JimWhittaker](/forum/user/13101-jimwhittaker "View JimWhittaker's Profile")** - [![JimWhittaker's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13101-jimwhittaker "View JimWhittaker's Profile") Topic Author - [ Offline](/forum/user/13101-jimwhittaker) Less More - Posts: 6 - Thank you received: 0 - - 13 years 8 months ago [\#91446](#91446) by [JimWhittaker](/forum/user/13101-jimwhittaker "View JimWhittaker's Profile") *[Custom Item Field on Product Option not displaying](/forum/4-how-to/78626-custom-item-field-on-product-option-not-displaying#91446 "What I need to do: (see example om this page: ) 1) My client has a product with custom engraved message 2) I have set up Custom Item fields for text boxes to appear on the product page, so customer can enter text to be engraved 3) My client wishes to offer the option to have an additional line of text engraved for an additional price 4) I set up a new 'Optional Extra Text Line' category, created a product 'Optional Extra Text Line' and assigned it to that category, created a Custom Item Field for the text box and assigned it to the 'Optional Extra Text Line' category, finally, assigned this 'Extra Line' product as an option in the product that it applies to. 5) The Option selection box appears on the product page, and when set to YES adds the additional fee for the extra engraving line to the product price, however, the custom item field text box for the customer to enter the extra line to be engraved does not appear. 6) I tested this in my set up phase, and it worked perfectly, with the custom item field text box assigned to the 'Optional Extra Text Line' category appearing just as I wished, when the option on the product page was set to Yes. 7)HOWEVER, now in development phase, when I am setting up products with this option, the custom item field does not appear when the Option is set to yes. The additional fee is added to the product total, but the box to enter the extra line of text does not appear on the product page. *) I have made every sort of setting change, etc to try and get this to work as it did in my initial test, with no luck Any suggestions will be greatly appreciated!!!")* was created by *[JimWhittaker](/forum/user/13101-jimwhittaker "View JimWhittaker's Profile")* What I need to do: (see example om this page: [ ](http://www.petrockz.net/index.php/shop-online/bonez/product/772-pet-rockz-bonez-large)[ www.petrockz.net/index.php/shop-online/b...et-rockz-bonez-large](http://www.petrockz.net/index.php/shop-online/bonez/product/772-pet-rockz-bonez-large) ) 1) My client has a product with custom engraved message 2) I have set up Custom Item fields for text boxes to appear on the product page, so customer can enter text to be engraved 3) My client wishes to offer the option to have an additional line of text engraved for an additional price 4) I set up a new 'Optional Extra Text Line' category, created a product 'Optional Extra Text Line' and assigned it to that category, created a Custom Item Field for the text box and assigned it to the 'Optional Extra Text Line' category, finally, assigned this 'Extra Line' product as an option in the product that it applies to. 5) The Option selection box appears on the product page, and when set to YES adds the additional fee for the extra engraving line to the product price, however, the custom item field text box for the customer to enter the extra line to be engraved does not appear. 6) I tested this in my set up phase, and it worked perfectly, with the custom item field text box assigned to the 'Optional Extra Text Line' category appearing just as I wished, when the option on the product page was set to Yes. 7)HOWEVER, now in development phase, when I am setting up products with this option, the custom item field does not appear when the Option is set to yes. The additional fee is added to the product total, but the box to enter the extra line of text does not appear on the product page. *) I have made every sort of setting change, etc to try and get this to work as it did in my initial test, with no luck **Any suggestions will be greatly appreciated!!!** Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4NjI2LWN1c3RvbS1pdGVtLWZpZWxkLW9uLXByb2R1Y3Qtb3B0aW9uLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 8 months ago [\#91616](#91616) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Custom Item Field on Product Option not displaying](/forum/4-how-to/78626-custom-item-field-on-product-option-not-displaying#91616 "What I need to do: (see example om this page: ) 1) My client has a product with custom engraved message 2) I have set up Custom Item fields for text boxes to appear on the product page, so customer can enter text to be engraved 3) My client wishes to offer the option to have an additional line of text engraved for an additional price 4) I set up a new 'Optional Extra Text Line' category, created a product 'Optional Extra Text Line' and assigned it to that category, created a Custom Item Field for the text box and assigned it to the 'Optional Extra Text Line' category, finally, assigned this 'Extra Line' product as an option in the product that it applies to. 5) The Option selection box appears on the product page, and when set to YES adds the additional fee for the extra engraving line to the product price, however, the custom item field text box for the customer to enter the extra line to be engraved does not appear. 6) I tested this in my set up phase, and it worked perfectly, with the custom item field text box assigned to the 'Optional Extra Text Line' category appearing just as I wished, when the option on the product page was set to Yes. 7)HOWEVER, now in development phase, when I am setting up products with this option, the custom item field does not appear when the Option is set to yes. The additional fee is added to the product total, but the box to enter the extra line of text does not appear on the product page. *) I have made every sort of setting change, etc to try and get this to work as it did in my initial test, with no luck Any suggestions will be greatly appreciated!!!")* Hi, It's normal that it doesn't work. The system was not made to handle custom item fields of options. You will have to add the custom item field to the main product as an optional field so that your users can fill it when they select the option but leave it empty if they don't want the option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4NjI2LWN1c3RvbS1pdGVtLWZpZWxkLW9uLXByb2R1Y3Qtb3B0aW9uLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.104 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)