[Skip to main content](#vessel-content) # Problem with setup - PayPal and Checkout does not ## - **[JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile")** - [![JohanNiklasson's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-28.JPG)](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile") Topic Author - [ Offline](/forum/user/14014-johanniklasson) - Joomla Site Manager Less More - Posts: 5 - Thank you received: 0 - - - - [](http://www.wetssideperformanvenutrition.com) - 13 years 8 months ago [\#92404](#92404) by [JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile") *[Problem with setup - PayPal and Checkout does not](/forum/4-how-to/78825-problem-with-setup-paypal-and-checkout-does-not#92404 "Hi I have set up the store but cannot get the checkout to work. Please let me know where i should send login etc for you to look at this - I have spent 20 hours trying to fix it. Best Regards Johan Niklasson")* was created by *[JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile")* Hi I have set up the store but cannot get the checkout to work. Please let me know where i should send login etc for you to look at this - I have spent 20 hours trying to fix it. Best Regards Johan Niklasson --- Best Regards Johan Niklasson Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4ODI1LXByb2JsZW0td2l0aC1zZXR1cC1wYXlwYWwtYW5kLWNoZWNrb3V0LWRvZXMtbm90P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 8 months ago [\#92447](#92447) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Problem with setup - PayPal and Checkout does not](/forum/4-how-to/78825-problem-with-setup-paypal-and-checkout-does-not#92447 "Hi I have set up the store but cannot get the checkout to work. Please let me know where i should send login etc for you to look at this - I have spent 20 hours trying to fix it. Best Regards Johan Niklasson")* Hi, Could you give us more details about what didn't work ? You can't access the checkout ? You can't go to the payment method page ? You can't select payment method ? Can you give us too a screenshot of you cart configuration ? Checkout configuration ? And one product settings ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4ODI1LXByb2JsZW0td2l0aC1zZXR1cC1wYXlwYWwtYW5kLWNoZWNrb3V0LWRvZXMtbm90P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile")** - [![JohanNiklasson's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-28.JPG)](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile") Topic Author - [ Offline](/forum/user/14014-johanniklasson) - Joomla Site Manager Less More - Posts: 5 - Thank you received: 0 - - - - [](http://www.wetssideperformanvenutrition.com) - 13 years 8 months ago [\#92526](#92526) by [JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile") Replied by *[JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile")* on topic *[Problem with setup - PayPal and Checkout does not](/forum/4-how-to/78825-problem-with-setup-paypal-and-checkout-does-not#92526 "Hi I have set up the store but cannot get the checkout to work. Please let me know where i should send login etc for you to look at this - I have spent 20 hours trying to fix it. Best Regards Johan Niklasson")* Hi Here are some screenshots: image missing http://www.westsideperformancenutrition.com/SHARED/1.png image missing http://www.westsideperformancenutrition.com/SHARED/2.png image missing http://www.westsideperformancenutrition.com/SHARED/3.png The shop is set up to allow certain groups to access it right now. Please send me a private email and I will give you all needed access to the shop. Please send me an email address to which I can send you a complete description of what we are setting up so that you may help us getting it done! Best Regards Johan Niklasson --- Best Regards Johan Niklasson Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4ODI1LXByb2JsZW0td2l0aC1zZXR1cC1wYXlwYWwtYW5kLWNoZWNrb3V0LWRvZXMtbm90P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 8 months ago [\#92767](#92767) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem with setup - PayPal and Checkout does not](/forum/4-how-to/78825-problem-with-setup-paypal-and-checkout-does-not#92767 "Hi I have set up the store but cannot get the checkout to work. Please let me know where i should send login etc for you to look at this - I have spent 20 hours trying to fix it. Best Regards Johan Niklasson")* Hi, You can use our contact form in order to send private information: [ www.hikashop.com/en/contact-us.html](http://www.hikashop.com/en/contact-us.html) You still didn't didn't give more information on what doesn't work on your checkout ? So I can't answer since I don't know the problem. Looking at your settings, what I can say is that URL option of the paypal payment method should start with Code: http:// as it's the case by default. If that's not the case like on your screenshot, the redirection to paypal at the end of the checkout might not work properly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4ODI1LXByb2JsZW0td2l0aC1zZXR1cC1wYXlwYWwtYW5kLWNoZWNrb3V0LWRvZXMtbm90P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile")** - [![JohanNiklasson's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-28.JPG)](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile") Topic Author - [ Offline](/forum/user/14014-johanniklasson) - Joomla Site Manager Less More - Posts: 5 - Thank you received: 0 - - - - [](http://www.wetssideperformanvenutrition.com) - 13 years 7 months ago - 13 years 7 months ago [\#92825](#92825) by [JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile") Replied by *[JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile")* on topic *[Problem with setup - PayPal and Checkout does not](/forum/4-how-to/78825-problem-with-setup-paypal-and-checkout-does-not#92825 "Hi I have set up the store but cannot get the checkout to work. Please let me know where i should send login etc for you to look at this - I have spent 20 hours trying to fix it. Best Regards Johan Niklasson")* Hi Here is a screenshot from the shop and checkout page. When clicking "Next" at the lower right, the page just reloads - no redirect to PayPal happens. I added the http:// as instructed. image missing http://www.westsideperformancenutrition.com/SHARED/4.png **Please send me an email address or a way to contact you privately so that I may share the login data to the site - I do not want to publish that data here in the forum!** Best Regards Johan Niklasson --- Best Regards Johan Niklasson Last edit: 13 years 7 months ago by [JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4ODI1LXByb2JsZW0td2l0aC1zZXR1cC1wYXlwYWwtYW5kLWNoZWNrb3V0LWRvZXMtbm90P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 7 months ago [\#92897](#92897) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Problem with setup - PayPal and Checkout does not](/forum/4-how-to/78825-problem-with-setup-paypal-and-checkout-does-not#92897 "Hi I have set up the store but cannot get the checkout to work. Please let me know where i should send login etc for you to look at this - I have spent 20 hours trying to fix it. Best Regards Johan Niklasson")* Do you have the latest version of HikaShop from our website ? For the contact, as Nicolas said you can use the contact form on the link given or use the pm in this forum. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4ODI1LXByb2JsZW0td2l0aC1zZXR1cC1wYXlwYWwtYW5kLWNoZWNrb3V0LWRvZXMtbm90P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile")** - [![JohanNiklasson's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-28.JPG)](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile") Topic Author - [ Offline](/forum/user/14014-johanniklasson) - Joomla Site Manager Less More - Posts: 5 - Thank you received: 0 - - - - [](http://www.wetssideperformanvenutrition.com) - 13 years 7 months ago [\#92903](#92903) by [JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile") Replied by *[JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile")* on topic *[Problem with setup - PayPal and Checkout does not](/forum/4-how-to/78825-problem-with-setup-paypal-and-checkout-does-not#92903 "Hi I have set up the store but cannot get the checkout to work. Please let me know where i should send login etc for you to look at this - I have spent 20 hours trying to fix it. Best Regards Johan Niklasson")* Hi Yes, I am using the latest version. Best Regards Johan Niklasson --- Best Regards Johan Niklasson Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4ODI1LXByb2JsZW0td2l0aC1zZXR1cC1wYXlwYWwtYW5kLWNoZWNrb3V0LWRvZXMtbm90P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 13 years 7 months ago [\#92908](#92908) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem with setup - PayPal and Checkout does not](/forum/4-how-to/78825-problem-with-setup-paypal-and-checkout-does-not#92908 "Hi I have set up the store but cannot get the checkout to work. Please let me know where i should send login etc for you to look at this - I have spent 20 hours trying to fix it. Best Regards Johan Niklasson")* Hi, I don't see any shipping method on your checkout. So the system blocks the checkout since no shipping method is found. It also displays an error message for that, but your template is apparently not displaying them: [ www.hikashop.com/en/support/documentatio...issues.html#messages](http://www.hikashop.com/en/support/documentation/61-hikashop-compatibility-issues.html#messages) I checked your shipping methods. The manual shipping method is limited to only some user groups and the Fedex and UPS plugins are not configured. So it's normal that you don't get any shipping methods on your checkout. Fix that and it will work. If you don't want to ship anything, disable the "force shipping regardless of weight" option of the configuration and make sure that your products don't have weight setup and it will work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4ODI1LXByb2JsZW0td2l0aC1zZXR1cC1wYXlwYWwtYW5kLWNoZWNrb3V0LWRvZXMtbm90P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile")** - [![JohanNiklasson's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-28.JPG)](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile") Topic Author - [ Offline](/forum/user/14014-johanniklasson) - Joomla Site Manager Less More - Posts: 5 - Thank you received: 0 - - - - [](http://www.wetssideperformanvenutrition.com) - 13 years 7 months ago [\#92912](#92912) by [JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile") Replied by *[JohanNiklasson](/forum/user/14014-johanniklasson "View JohanNiklasson's Profile")* on topic *[Problem with setup - PayPal and Checkout does not](/forum/4-how-to/78825-problem-with-setup-paypal-and-checkout-does-not#92912 "Hi I have set up the store but cannot get the checkout to work. Please let me know where i should send login etc for you to look at this - I have spent 20 hours trying to fix it. Best Regards Johan Niklasson")* Hi Nicolas I changed the manual shipping to work for all user groups. I then deactivated the Fedex and UPS options and now the checkout works better. Thanks. **I do need to get some help to set up our shop accurately. Can I send you the basic idea and let you comment on that?** Best Regards Johan Niklasson --- Best Regards Johan Niklasson Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4ODI1LXByb2JsZW0td2l0aC1zZXR1cC1wYXlwYWwtYW5kLWNoZWNrb3V0LWRvZXMtbm90P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 7 months ago [\#93138](#93138) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem with setup - PayPal and Checkout does not](/forum/4-how-to/78825-problem-with-setup-paypal-and-checkout-does-not#93138 "Hi I have set up the store but cannot get the checkout to work. Please let me know where i should send login etc for you to look at this - I have spent 20 hours trying to fix it. Best Regards Johan Niklasson")* Hi, Our support forum is here for that ! If you have some confidential data, you can use the contact form. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc4ODI1LXByb2JsZW0td2l0aC1zZXR1cC1wYXlwYWwtYW5kLWNoZWNrb3V0LWRvZXMtbm90P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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