[Skip to main content](#vessel-content) # Cannot add characteristic 2.1.1 starter ## - **[fred.philpott](/forum/user/15401-fred-philpott "View fred.philpott's Profile")** - [![fred.philpott's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15401-fred-philpott "View fred.philpott's Profile") Topic Author - [ Offline](/forum/user/15401-fred-philpott) Less More - Posts: 3 - Thank you received: 1 - - 13 years 7 months ago [\#96063](#96063) by [fred.philpott](/forum/user/15401-fred-philpott "View fred.philpott's Profile") *[Cannot add characteristic 2.1.1 starter](/forum/4-how-to/79645-cannot-add-characteristic-2-1-1-starter#96063 "Hi, I hope somebody can help. I am using starter 2.1.1 in Joomla 3.0.3. When I select products, characteristics, and press the "ADD" button I get the screen shown in the attached file. Any ideas where I should start looking? Thanks Fred")* was created by *[fred.philpott](/forum/user/15401-fred-philpott "View fred.philpott's Profile")* Hi, I hope somebody can help. I am using starter 2.1.1 in Joomla 3.0.3. When I select products, characteristics, and press the "ADD" button I get the screen shown in the attached file. Any ideas where I should start looking? Thanks Fred - [ ![Characteristics_screen.jpg](/forum/attachment/9304) ](/forum/attachment/9304 "...ics_screen.jpg") [ ](/forum/attachment/9304?download=1 "...ics_screen.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc5NjQ1LWNhbm5vdC1hZGQtY2hhcmFjdGVyaXN0aWMtMi0xLTEtc3RhcnRlcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[holm76](/forum/user/9743-holm76 "View holm76's Profile")** - [![holm76's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9743-holm76 "View holm76's Profile") - [ Offline](/forum/user/9743-holm76) Less More - Posts: 152 - Thank you received: 11 - - - - 13 years 7 months ago [\#96077](#96077) by [holm76](/forum/user/9743-holm76 "View holm76's Profile") Replied by *[holm76](/forum/user/9743-holm76 "View holm76's Profile")* on topic *[Cannot add characteristic 2.1.1 starter](/forum/4-how-to/79645-cannot-add-characteristic-2-1-1-starter#96077 "Hi, I hope somebody can help. I am using starter 2.1.1 in Joomla 3.0.3. When I select products, characteristics, and press the "ADD" button I get the screen shown in the attached file. Any ideas where I should start looking? Thanks Fred")* Have you defined any characteristics in products > characteristics? [ www.hikashop.com/en/support/documentatio...html#characteristics](http://www.hikashop.com/en/support/documentation/integrated-documentation/19-hikashop-product-form.html#characteristics) --- I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ![;)](/media/kunena/emoticons/24.png ";)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc5NjQ1LWNhbm5vdC1hZGQtY2hhcmFjdGVyaXN0aWMtMi0xLTEtc3RhcnRlcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[fred.philpott](/forum/user/15401-fred-philpott "View fred.philpott's Profile")** - [![fred.philpott's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15401-fred-philpott "View fred.philpott's Profile") Topic Author - [ Offline](/forum/user/15401-fred-philpott) Less More - Posts: 3 - Thank you received: 1 - - 13 years 7 months ago [\#96081](#96081) by [fred.philpott](/forum/user/15401-fred-philpott "View fred.philpott's Profile") Replied by *[fred.philpott](/forum/user/15401-fred-philpott "View fred.philpott's Profile")* on topic *[Cannot add characteristic 2.1.1 starter](/forum/4-how-to/79645-cannot-add-characteristic-2-1-1-starter#96081 "Hi, I hope somebody can help. I am using starter 2.1.1 in Joomla 3.0.3. When I select products, characteristics, and press the "ADD" button I get the screen shown in the attached file. Any ideas where I should start looking? Thanks Fred")* I can't see how to get to products>characteristics in Joomla 3. The layout is different to Joomla 2.5. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc5NjQ1LWNhbm5vdC1hZGQtY2hhcmFjdGVyaXN0aWMtMi0xLTEtc3RhcnRlcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[holm76](/forum/user/9743-holm76 "View holm76's Profile")** - [![holm76's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9743-holm76 "View holm76's Profile") - [ Offline](/forum/user/9743-holm76) Less More - Posts: 152 - Thank you received: 11 - - - - 13 years 7 months ago [\#96084](#96084) by [holm76](/forum/user/9743-holm76 "View holm76's Profile") Replied by *[holm76](/forum/user/9743-holm76 "View holm76's Profile")* on topic *[Cannot add characteristic 2.1.1 starter](/forum/4-how-to/79645-cannot-add-characteristic-2-1-1-starter#96084 "Hi, I hope somebody can help. I am using starter 2.1.1 in Joomla 3.0.3. When I select products, characteristics, and press the "ADD" button I get the screen shown in the attached file. Any ideas where I should start looking? Thanks Fred")* I dont know how it looks in Joomla 3, but I think it's the same.. Here Is a screenshot from the demo on hikashop.com where it's in a 2.5.X [ ![dashboard.jpg](/forum/attachment/9306) ](/forum/attachment/9306 "dashboard.jpg") --- I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ![;)](/media/kunena/emoticons/24.png ";)") - [ ![dashboard.jpg](/forum/attachment/9306) ](/forum/attachment/9306 "dashboard.jpg") [ ](/forum/attachment/9306?download=1 "dashboard.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc5NjQ1LWNhbm5vdC1hZGQtY2hhcmFjdGVyaXN0aWMtMi0xLTEtc3RhcnRlcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[fred.philpott](/forum/user/15401-fred-philpott "View fred.philpott's Profile")** - [![fred.philpott's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15401-fred-philpott "View fred.philpott's Profile") Topic Author - [ Offline](/forum/user/15401-fred-philpott) Less More - Posts: 3 - Thank you received: 1 - - 13 years 7 months ago [\#96112](#96112) by [fred.philpott](/forum/user/15401-fred-philpott "View fred.philpott's Profile") Replied by *[fred.philpott](/forum/user/15401-fred-philpott "View fred.philpott's Profile")* on topic *[Cannot add characteristic 2.1.1 starter](/forum/4-how-to/79645-cannot-add-characteristic-2-1-1-starter#96112 "Hi, I hope somebody can help. I am using starter 2.1.1 in Joomla 3.0.3. When I select products, characteristics, and press the "ADD" button I get the screen shown in the attached file. Any ideas where I should start looking? Thanks Fred")* I have found the problem, it is when I use the "Isis" template. There does not seem to be any way to get to to the characteristics setting. When I change to the "Hathor" template I can find the setting. Thanks for the help. The following user(s) said Thank You: [holm76](/forum/user/9743-holm76 "View holm76's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzc5NjQ1LWNhbm5vdC1hZGQtY2hhcmFjdGVyaXN0aWMtMi0xLTEtc3RhcnRlcj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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