[Skip to main content](#vessel-content) # Waitlist email ## - **[dkbeast10](/forum/user/13643-dkbeast10 "View dkbeast10's Profile")** - [![dkbeast10's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13643-dkbeast10 "View dkbeast10's Profile") Topic Author - [ Offline](/forum/user/13643-dkbeast10) Less More - Posts: 13 - Thank you received: 0 - - 13 years 6 months ago [\#98086](#98086) by [dkbeast10](/forum/user/13643-dkbeast10 "View dkbeast10's Profile") *[Waitlist email](/forum/4-how-to/80127-waitlist-email#98086 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* was created by *[dkbeast10](/forum/user/13643-dkbeast10 "View dkbeast10's Profile")* Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 6 months ago [\#98176](#98176) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#98176 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Hi, The wailtist emails are based on the Cron. So if they are not send, that's because your cron is not configured correctly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[dkbeast10](/forum/user/13643-dkbeast10 "View dkbeast10's Profile")** - [![dkbeast10's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13643-dkbeast10 "View dkbeast10's Profile") Topic Author - [ Offline](/forum/user/13643-dkbeast10) Less More - Posts: 13 - Thank you received: 0 - - 13 years 6 months ago [\#98179](#98179) by [dkbeast10](/forum/user/13643-dkbeast10 "View dkbeast10's Profile") Replied by *[dkbeast10](/forum/user/13643-dkbeast10 "View dkbeast10's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#98179 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Hi Xavier, thanks but i am not sure how to set the cron, can you please guide me in steps, thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 6 months ago [\#98244](#98244) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#98244 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Hi, Our documentation explains, step by step own configure the cron task: [ www.hikashop.com/en/support/documentatio...ashop-cron-task.html](http://www.hikashop.com/en/support/documentation/55-hikashop-cron-task.html) Best regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[dkbeast10](/forum/user/13643-dkbeast10 "View dkbeast10's Profile")** - [![dkbeast10's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13643-dkbeast10 "View dkbeast10's Profile") Topic Author - [ Offline](/forum/user/13643-dkbeast10) Less More - Posts: 13 - Thank you received: 0 - - 13 years 4 months ago [\#107586](#107586) by [dkbeast10](/forum/user/13643-dkbeast10 "View dkbeast10's Profile") Replied by *[dkbeast10](/forum/user/13643-dkbeast10 "View dkbeast10's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#107586 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Hi Jerome, i tried the step by step cron as stated in the documentation however the waitlist reply still wasn't performed. 0 stock > notify me when available > add 1 stock > nothing happened (cron task activated on 15mins interval) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 4 months ago [\#107644](#107644) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#107644 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Hi, Have you enabled the plugin "HikaShop Product Wait List Notification plugin" ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[dkbeast10](/forum/user/13643-dkbeast10 "View dkbeast10's Profile")** - [![dkbeast10's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13643-dkbeast10 "View dkbeast10's Profile") Topic Author - [ Offline](/forum/user/13643-dkbeast10) Less More - Posts: 13 - Thank you received: 0 - - 13 years 4 months ago [\#107882](#107882) by [dkbeast10](/forum/user/13643-dkbeast10 "View dkbeast10's Profile") Replied by *[dkbeast10](/forum/user/13643-dkbeast10 "View dkbeast10's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#107882 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Hi Xavier, thanks it works now! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile")** - [![Agabl123's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/64378-agabl123 "View Agabl123's Profile") - [ Offline](/forum/user/64378-agabl123) Less More - Posts: 40 - Thank you received: 4 - - 4 years 3 months ago [\#343350](#343350) by [Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile") Replied by *[Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#343350 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Hello, I've the same problem, how did you fix it so that it works? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 4 years 3 months ago [\#343356](#343356) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#343356 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Hi, Did you make sure your cron task is up and running ? [ www.hikashop.com/support/documentation/5...cron-task.html#check](https://www.hikashop.com/support/documentation/55-hikashop-cron-task.html#check) Also, did you make sure the wait list plugin is enabled in the Joomla plugins manager ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile")** - [![Agabl123's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/64378-agabl123 "View Agabl123's Profile") - [ Offline](/forum/user/64378-agabl123) Less More - Posts: 40 - Thank you received: 4 - - 4 years 3 months ago [\#343359](#343359) by [Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile") Replied by *[Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#343359 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Hello, thank you for your answer. Plugin is enabled, cron job is running. I get mails when stock is zero from cron job but peple are not informed when stock is > 0 even there are waiting people. I read the documentation and think I did all the things that shoulc be done .... - [ ![Waitlist1.JPG](/forum/attachment/55273) ](/forum/attachment/55273 "Waitlist1.JPG") [ ](/forum/attachment/55273?download=1 "Waitlist1.JPG") - [ ![Waitlist2.JPG](/forum/attachment/55274) ](/forum/attachment/55274 "Waitlist2.JPG") [ ](/forum/attachment/55274?download=1 "Waitlist2.JPG") - [ ![cron.JPG](/forum/attachment/55275) ](/forum/attachment/55275 "cron.JPG") [ ](/forum/attachment/55275?download=1 "cron.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 4 years 3 months ago [\#343360](#343360) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#343360 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Hi, Could you provide a screenshot of the settings of the wait list plugin ? Also, can you check the menu Customers>Emails history ? There, you'll see all the emails sent by HikaShop. So you can check if the emails are sent by HikaShop or not, regardless of whether the email ended up in the spam folder of the user or was rejected by their email server for spam reasons. Also, in the Customers>Waitlist menu, you can check the list of users waiting for a product. Once the email is sent for a product for a user, the entry will be removed from that listing. Finally, note that the notification to the users is not instantaneous. There is a delay as the email is only sent when the cron task triggers the wait list plugin. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile")** - [![Agabl123's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/64378-agabl123 "View Agabl123's Profile") - [ Offline](/forum/user/64378-agabl123) Less More - Posts: 40 - Thank you received: 4 - - 4 years 3 months ago - 4 years 3 months ago [\#343369](#343369) by [Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile") Replied by *[Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#343369 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* [ ![cronjobrunning.JPG](/forum/attachment/55281) ](/forum/attachment/55281 "...jobrunning.JPG") Here are screenshots. Cron job is running, but no emails are sent to the waiting customer. products are now on stock. - [ ![cronjobrunning.JPG](/forum/attachment/55281) ](/forum/attachment/55281 "...jobrunning.JPG") [ ](/forum/attachment/55281?download=1 "...jobrunning.JPG") - [ ![Waitlistsettings.JPG](/forum/attachment/55282) ](/forum/attachment/55282 "...stsettings.JPG") [ ](/forum/attachment/55282?download=1 "...stsettings.JPG") - [ ![Waitlistcustomer.JPG](/forum/attachment/55283) ](/forum/attachment/55283 "...stcustomer.JPG") [ ](/forum/attachment/55283?download=1 "...stcustomer.JPG") - [ ![cron1.JPG](/forum/attachment/55284) ](/forum/attachment/55284 "cron1.JPG") [ ](/forum/attachment/55284?download=1 "cron1.JPG") Last edit: 4 years 3 months ago by [Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 4 years 3 months ago [\#343373](#343373) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#343373 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Hi, Could you provide a backend access so that we could check everything more in depth ? Please provide it via our contact form with a link to this thread for reference: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile")** - [![Agabl123's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/64378-agabl123 "View Agabl123's Profile") - [ Offline](/forum/user/64378-agabl123) Less More - Posts: 40 - Thank you received: 4 - - 4 years 3 months ago [\#343378](#343378) by [Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile") Replied by *[Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#343378 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Dear Nicolas, I sent access via contact form Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 4 years 3 months ago [\#343382](#343382) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#343382 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Hi, Thank you. I was able to check your situation and reproduce the issue on my end. I've added a patch which should help. Please download again the install package of HikaShop on our website and install it again on yours to get the patch. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile")** - [![Agabl123's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/64378-agabl123 "View Agabl123's Profile") - [ Offline](/forum/user/64378-agabl123) Less More - Posts: 40 - Thank you received: 4 - - 4 years 3 months ago [\#343388](#343388) by [Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile") Replied by *[Agabl123](/forum/user/64378-agabl123 "View Agabl123's Profile")* on topic *[Waitlist email](/forum/4-how-to/80127-waitlist-email#343388 "Hi, i activated the wait list function. when there is an out of stock, user can opt to be notified when stock arrived. however when i replenish the stock, user did not get any email notification. What do i got to set? Thanks!")* Thank you very much !! it works!! great. Anita Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgwMTI3LXdhaXRsaXN0LWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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