[Skip to main content](#vessel-content) # Missing check-out step? ## - **[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")** - [![plumbingdeals's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Topic Author - [ Offline](/forum/user/3607-plumbingdeals) Less More - Posts: 223 - Thank you received: 1 - - 13 years 5 months ago [\#105298](#105298) by [plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105298 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* was created by *[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")* Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 5 months ago [\#105305](#105305) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105305 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* Hi, It depends. If there is an error in the checkout, the button to continue is not displayed (because there is an error in the checkout). Like: "no shipping method found" / "no payment method found" / "no address" / "user not logged" / etc Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")** - [![plumbingdeals's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Topic Author - [ Offline](/forum/user/3607-plumbingdeals) Less More - Posts: 223 - Thank you received: 1 - - 13 years 5 months ago [\#105309](#105309) by [plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Replied by *[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")* on topic *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105309 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* How do I troubleshoot this, as I don't see any errors? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 5 months ago [\#105316](#105316) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105316 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* Hi, It is just some ideas. I don't know your website url so I can just make speculations. But, if the user is not logged and the "login" step is display in the checkout. You won't have any error message. At this moment, the user have to use the "login" or the "register" button to continue. Otherwise, you can check it ; just in case your template does not display the error messages: [ www.hikashop.com/en/support/documentatio...issues.html#messages](http://www.hikashop.com/en/support/documentation/61-hikashop-compatibility-issues.html#messages) And if you have some information, like your website, a screenshot of your checkout workflow, a screenshot of your checkout where the "continue" button seams missing. It will help us to help you. Best regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")** - [![plumbingdeals's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Topic Author - [ Offline](/forum/user/3607-plumbingdeals) Less More - Posts: 223 - Thank you received: 1 - - 13 years 5 months ago [\#105319](#105319) by [plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Replied by *[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")* on topic *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105319 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* see attached.... site is decorativeplumbingonline.com i have pm'd backend access to you [ ![chkout.png](/forum/attachment/10249) ](/forum/attachment/10249 "chkout.png") [ ![cart.png](/forum/attachment/10250) ](/forum/attachment/10250 "cart.png") [ ![cart2.png](/forum/attachment/10251) ](/forum/attachment/10251 "cart2.png") - [ ![chkout.png](/forum/attachment/10249) ](/forum/attachment/10249 "chkout.png") [ ](/forum/attachment/10249?download=1 "chkout.png") - [ ![cart.png](/forum/attachment/10250) ](/forum/attachment/10250 "cart.png") [ ](/forum/attachment/10250?download=1 "cart.png") - [ ![cart2.png](/forum/attachment/10251) ](/forum/attachment/10251 "cart2.png") [ ](/forum/attachment/10251?download=1 "cart2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 5 months ago [\#105321](#105321) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105321 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* Hi > But, if the user is not logged and the "login" step is display in the checkout. You won't have any error message. At this moment, the user have to use the "login" or the "register" button to continue. It is your case. You have a button "register" just below the subscription form. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")** - [![plumbingdeals's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Topic Author - [ Offline](/forum/user/3607-plumbingdeals) Less More - Posts: 223 - Thank you received: 1 - - 13 years 5 months ago [\#105322](#105322) by [plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Replied by *[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")* on topic *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105322 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* yes, but the reason we chose hikashop was because we were told by Nicholas that guest checkout was an option. we do not want to require customers to create an account to purchase. if need be, i will find the forums post(s) from nicholas indicating that an account WAS NOT needed to purchase/check-out. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 5 months ago [\#105324](#105324) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105324 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* Hi, At this moment, you have to remove the "login" step from your checkout workflow and just use the "address" one. As you can see, there is a button "register" and a link "or continue as a guest" Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")** - [![plumbingdeals's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Topic Author - [ Offline](/forum/user/3607-plumbingdeals) Less More - Posts: 223 - Thank you received: 1 - - 13 years 5 months ago [\#105628](#105628) by [plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Replied by *[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")* on topic *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105628 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* I don't know if we were mislead, or there is a language problem...but we have a real problem here. We were told by Nicholas, that with PAID versions, guest checkout is allowed, that is why we paid for, and have since renewed Hikashop Removing the "login" step generated this error: [ ![msg.png](/forum/attachment/10272) ](/forum/attachment/10272 "msg.png") We were lead to believe that with the PAID version, guest checkout would be allowed and buyers would be able to provide name, address, etc... for processing of orders... if this IS NOT the case, we feel we were clearly mislead... - [ ![msg.png](/forum/attachment/10272) ](/forum/attachment/10272 "msg.png") [ ](/forum/attachment/10272?download=1 "msg.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 13 years 5 months ago [\#105785](#105785) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105785 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* Hi, I think that there is a misunderstanding here. If you change the "registration" option of the configuration to "no registration" you will indeed be able to have a guest checkout: that means that you won't have any user account created for the user during the checkout. That's what the commercial edition allows (among other things). That doesn't mean that you can remove the login view from the checkout. You still want it in order for your customers to be able to enter their address (which is what you want), but you don't have anymore the "username", "password" fields that you have in "registration" mode since no user account is created anymore. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")** - [![plumbingdeals's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Topic Author - [ Offline](/forum/user/3607-plumbingdeals) Less More - Posts: 223 - Thank you received: 1 - - 13 years 5 months ago [\#105814](#105814) by [plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Replied by *[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")* on topic *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105814 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* It would seem that what you are Jerome are saying are two different things...which is causing the misunderstanding...he said the "login step should be removed from the checkout process.... "At this moment, you have to remove the "login" step from your checkout workflow and just use the "address" one. As you can see, there is a button "register" and a link "or continue as a guest"" You seem to be saying that it should NOT be removed, but that I should simply change the name of the button...so a customer will then have no option on the checkout page to create an account, correct? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 13 years 5 months ago [\#105854](#105854) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105854 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* That's correct. If you remove the login view, you need to remove the address view, and then you don't get any information about the users. Both views are linked together, you can't have one without the other so what Jerome said was wrong. And yes, users won't have the option to register since it will be a guest checkout. However, if you still want to give them the possibility to register, you can just add a link to the Joomla user registration page and the users will be able to register if they want before proceeding back to the checkout. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")** - [![plumbingdeals's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Topic Author - [ Offline](/forum/user/3607-plumbingdeals) Less More - Posts: 223 - Thank you received: 1 - - 13 years 5 months ago [\#105966](#105966) by [plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Replied by *[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")* on topic *[Missing check-out step?](/forum/4-how-to/82487-missing-check-out-step#105966 "Seems like something is missing... On the view cart/checkout page, should there be a continue button so that after address/payment info, etc...is entered, the customer can proceed? Thank you")* Problem solved...a bit of miscommunication and misunderstanding. Guest checkout does in fact work when properly configured...results can be seen at decorativeplumbingonline, just put an item in the cart. Thanks for the help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNDg3LW1pc3NpbmctY2hlY2stb3V0LXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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