[Skip to main content](#vessel-content) # Import invisible? ## - **[badcoder](/forum/user/7931-badcoder "View badcoder's Profile")** - [![badcoder's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7931-badcoder "View badcoder's Profile") Topic Author - [ Offline](/forum/user/7931-badcoder) Less More - Posts: 40 - Thank you received: 1 - - 13 years 5 months ago [\#105541](#105541) by [badcoder](/forum/user/7931-badcoder "View badcoder's Profile") *[Import invisible?](/forum/4-how-to/82591-import-invisible#105541 "I recently completed a website which included HikaShop e-commerce . . . and then an 'administrative error' by my web host resulted in the deletion of my entire account! I have begun the rebuild (with...")* was created by *[badcoder](/forum/user/7931-badcoder "View badcoder's Profile")* I recently completed a website which included HikaShop e-commerce . . . and then an 'administrative error' by my web host resulted in the deletion of my entire account! I have begun the rebuild (with a new web host!) and have imported a partial Hika database from the original site. The products and categories are set up much as before and the Joomla side is up and running - but I can't get the products to display on the site front end. I have a category listing which is displayed by clicking a menu button. Clicking on any of the categories should display all the products in that category - instead it shows only the category 'description'. I have also set up a 'hidden' menu (for convenience, temporarily displaying in the right-hand sidebar), but clicking on a category displays only the list 'Title' with no products, just a 'search item not found' error message. It's almost as if Hika cannot 'see' the products I've imported and so cannot list them. Have I done something wrong, or missed something in the import process? Any ideas? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNTkxLWltcG9ydC1pbnZpc2libGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 5 months ago [\#105566](#105566) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Import invisible?](/forum/4-how-to/82591-import-invisible#105566 "I recently completed a website which included HikaShop e-commerce . . . and then an 'administrative error' by my web host resulted in the deletion of my entire account! I have begun the rebuild (with...")* Hi, Can you see the products in Backend ? You probably have some problems regarding the links between the products and the categories, (which probably have a different id than before). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNTkxLWltcG9ydC1pbnZpc2libGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[badcoder](/forum/user/7931-badcoder "View badcoder's Profile")** - [![badcoder's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7931-badcoder "View badcoder's Profile") Topic Author - [ Offline](/forum/user/7931-badcoder) Less More - Posts: 40 - Thank you received: 1 - - 13 years 5 months ago - 13 years 5 months ago [\#105585](#105585) by [badcoder](/forum/user/7931-badcoder "View badcoder's Profile") Replied by *[badcoder](/forum/user/7931-badcoder "View badcoder's Profile")* on topic *[Import invisible?](/forum/4-how-to/82591-import-invisible#105585 "I recently completed a website which included HikaShop e-commerce . . . and then an 'administrative error' by my web host resulted in the deletion of my entire account! I have begun the rebuild (with...")* Yes, all the products are visible and accessible in the backend, and all products seem to be listed under their correct categories. I can't, however, see an ID number for each of the products - can this be rectified manually? Or am I looking in the wrong place? This is something of a worry since I am about to take on a project which entails the migration of thousands of products in hundreds of categories from an existing Hika installation to a new Hika site. Not encouraging if I can't migrate a hundred or so in seven categories! This is my own fault in the import process ![:unsure:](/media/kunena/emoticons/18.png ":unsure:") , but what have I done incorrectly? Is there specific documentation available to explain the process? Many thanks. Last edit: 13 years 5 months ago by [badcoder](/forum/user/7931-badcoder "View badcoder's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNTkxLWltcG9ydC1pbnZpc2libGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14279 - - 13 years 5 months ago [\#105636](#105636) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Import invisible?](/forum/4-how-to/82591-import-invisible#105636 "I recently completed a website which included HikaShop e-commerce . . . and then an 'administrative error' by my web host resulted in the deletion of my entire account! I have begun the rebuild (with...")* > I can't, however, see an ID number for each of the products I don't see what you're talking about. Could you give more information on that ? A screenshot maybe as well ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNTkxLWltcG9ydC1pbnZpc2libGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[badcoder](/forum/user/7931-badcoder "View badcoder's Profile")** - [![badcoder's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7931-badcoder "View badcoder's Profile") Topic Author - [ Offline](/forum/user/7931-badcoder) Less More - Posts: 40 - Thank you received: 1 - - 13 years 5 months ago [\#105669](#105669) by [badcoder](/forum/user/7931-badcoder "View badcoder's Profile") Replied by *[badcoder](/forum/user/7931-badcoder "View badcoder's Profile")* on topic *[Import invisible?](/forum/4-how-to/82591-import-invisible#105669 "I recently completed a website which included HikaShop e-commerce . . . and then an 'administrative error' by my web host resulted in the deletion of my entire account! I have begun the rebuild (with...")* Sorry, my mistake :blush: , no product IDs, I misunderstood what Xavier was saying. After the data was imported, the product categories seemed to be set up correctly, (categories.jpg attached) and the products were correctly displayed in their categories (products.jpg). Not all categories were populated, since the data imported was from an earlier backup. There is a category list on the front end (categorymenu.jpg attached) which is accessed from the 'Media Types We Stock' button in the left hand navigation menu. Clicking an item in this list, eg. '45rpm Singles', results in the display of the category description field (categorydescription.jpg) from the top of the product list - but no products. I have set up a 'hidden' menu, for easy temporary access, displayed in the right hand column (hiddenmenu.jpg). Clicking an item in this list, eg. '45rpm Singles', results in the display of the category 'Title' and 3 error messages - but again, no products (categorytitle+message.jpg). The error messages displayed imply that Hika cannot find any items in the category selected, but they are visible in the backend listing. How can I 'reconnect' the product listings so that they display under the correct categories in the site front end? Thanks. - [ ![categories.jpg](/forum/attachment/10277) ](/forum/attachment/10277 "categories.jpg") [ ](/forum/attachment/10277?download=1 "categories.jpg") - [ ![products.jpg](/forum/attachment/10278) ](/forum/attachment/10278 "products.jpg") [ ](/forum/attachment/10278?download=1 "products.jpg") - [ ![categorymenu.jpg](/forum/attachment/10279) ](/forum/attachment/10279 "categorymenu.jpg") [ ](/forum/attachment/10279?download=1 "categorymenu.jpg") - [ ![categorydescription.jpg](/forum/attachment/10280) ](/forum/attachment/10280 "...escription.jpg") [ ](/forum/attachment/10280?download=1 "...escription.jpg") - [ ![hiddenmenu.jpg](/forum/attachment/10281) ](/forum/attachment/10281 "hiddenmenu.jpg") [ ](/forum/attachment/10281?download=1 "hiddenmenu.jpg") - [ ![categorytitlemessage.jpg](/forum/attachment/10282) ](/forum/attachment/10282 "...tlemessage.jpg") [ ](/forum/attachment/10282?download=1 "...tlemessage.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNTkxLWltcG9ydC1pbnZpc2libGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14279 - - 13 years 5 months ago [\#105809](#105809) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Import invisible?](/forum/4-how-to/82591-import-invisible#105809 "I recently completed a website which included HikaShop e-commerce . . . and then an 'administrative error' by my web host resulted in the deletion of my entire account! I have begun the rebuild (with...")* There is no such products not found message in HikaShop actually so I'm a bit surprised. Normally, in such cases, I would say that the options of your menu, or the options of the associated module of your menu are not correct. But with that error message, it might be something else. In any case, I will need more information on these menus/modules to help you. It would be great if you could give links to these pages and screenshots of the Hikashop options of these menus/modules. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNTkxLWltcG9ydC1pbnZpc2libGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[badcoder](/forum/user/7931-badcoder "View badcoder's Profile")** - [![badcoder's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7931-badcoder "View badcoder's Profile") Topic Author - [ Offline](/forum/user/7931-badcoder) Less More - Posts: 40 - Thank you received: 1 - - 13 years 4 months ago - 13 years 4 months ago [\#107855](#107855) by [badcoder](/forum/user/7931-badcoder "View badcoder's Profile") Replied by *[badcoder](/forum/user/7931-badcoder "View badcoder's Profile")* on topic *[Import invisible?](/forum/4-how-to/82591-import-invisible#107855 "I recently completed a website which included HikaShop e-commerce . . . and then an 'administrative error' by my web host resulted in the deletion of my entire account! I have begun the rebuild (with...")* > There is no such products not found message in HikaShop actually so I'm a bit surprised. That message is my text, placed (as suggested by Hika Support) in the View - products/listing.php, as below: <?php } $html = ob_get_clean(); if(!empty($html)){echo 'Sorry, no products corresponding to your search were found.';}else{ ?> Otherwise the page is left completely empty whenever a search returns no results. I included that screenshot (maincol.jpg) to show that the product listings are not displaying on the front end after the category link is activated. I have made changes to the Hika settings to try to establish the category links and enable the product listings to display on the front end - I have added new products to the imported listing, but still no display on front end. I have created a new category, 'Miscellaneous', in case it was the imported categories that were causing the problem, and added a new product to that category - still no display front end. I have attached some more screenshots of the Hika back end - product/category menus, modules etc., plus the front end category list. Hope these are of some help to you. I have also PMed, reference this post, the home page link and the backend access details in case you want to use them. The product links by category are on a hidden menu but, as I said before, I have put that menu in the right-hand column for easier access. The category listing is in the left hand column under the heading 'Media Types We Stock'. That displays as required, but the category title links to the product listings are not working. Thank you. - [ ![maincol.jpg](/forum/attachment/10455) ](/forum/attachment/10455 "maincol.jpg") [ ](/forum/attachment/10455?download=1 "maincol.jpg") - [ ![frontend_categories.jpg](/forum/attachment/10456) ](/forum/attachment/10456 "...categories.jpg") [ ](/forum/attachment/10456?download=1 "...categories.jpg") - [ ![category_module.jpg](/forum/attachment/10457) ](/forum/attachment/10457 "...ory_module.jpg") [ ](/forum/attachment/10457?download=1 "...ory_module.jpg") - [ ![category_menu_items.jpg](/forum/attachment/10458) ](/forum/attachment/10458 "...menu_items.jpg") [ ](/forum/attachment/10458?download=1 "...menu_items.jpg") - [ ![backend_product_list.jpg](/forum/attachment/10459) ](/forum/attachment/10459 "...oduct_list.jpg") [ ](/forum/attachment/10459?download=1 "...oduct_list.jpg") - [ ![backend_categories.jpg](/forum/attachment/10460) ](/forum/attachment/10460 "...categories.jpg") [ ](/forum/attachment/10460?download=1 "...categories.jpg") Last edit: 13 years 4 months ago by [badcoder](/forum/user/7931-badcoder "View badcoder's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNTkxLWltcG9ydC1pbnZpc2libGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14279 - - 13 years 4 months ago - 13 years 4 months ago [\#108088](#108088) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Import invisible?](/forum/4-how-to/82591-import-invisible#108088 "I recently completed a website which included HikaShop e-commerce . . . and then an 'administrative error' by my web host resulted in the deletion of my entire account! I have begun the rebuild (with...")* Hi, The code modification was wrong. It should have been: <?php } $html = ob_get_clean(); if(empty($html)){echo 'Sorry, no products corresponding to your search were found.';}else{ ?> Last edit: 13 years 4 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). The following user(s) said Thank You: [badcoder](/forum/user/7931-badcoder "View badcoder's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNTkxLWltcG9ydC1pbnZpc2libGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[badcoder](/forum/user/7931-badcoder "View badcoder's Profile")** - [![badcoder's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7931-badcoder "View badcoder's Profile") Topic Author - [ Offline](/forum/user/7931-badcoder) Less More - Posts: 40 - Thank you received: 1 - - 13 years 4 months ago [\#108159](#108159) by [badcoder](/forum/user/7931-badcoder "View badcoder's Profile") Replied by *[badcoder](/forum/user/7931-badcoder "View badcoder's Profile")* on topic *[Import invisible?](/forum/4-how-to/82591-import-invisible#108159 "I recently completed a website which included HikaShop e-commerce . . . and then an 'administrative error' by my web host resulted in the deletion of my entire account! I have begun the rebuild (with...")* Thank you, nicolas! :blush: Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgyNTkxLWltcG9ydC1pbnZpc2libGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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