[Skip to main content](#vessel-content) # FirstData Global Gateway not working ## - **[sachins](/forum/user/21773-sachins "View sachins's Profile")** - [![sachins's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21773-sachins "View sachins's Profile") Topic Author - [ Offline](/forum/user/21773-sachins) Less More - Posts: 2 - Thank you received: 0 - - 13 years 4 months ago - 13 years 4 months ago [\#108910](#108910) by [sachins](/forum/user/21773-sachins "View sachins's Profile") *[FirstData Global Gateway not working](/forum/4-how-to/83637-firstdata-global-gateway-not-working#108910 "Hi, Can someone tell me what i am doing wrong if any plz. SSL is installed at my server, and also gateway working already fine for other forms at this server, just HikaShop isnt getting right. I have uploaded all 8 files to server which i got from fdgg i.e. FDGGWS_Certificate_WSxxxxxxxxxxxx._.1.tar and tried setting up things in config and tested gateway at frontend, but i dont get it working, so can someone tell me what from following files i should write in configs.. WSxxxxxxxxxx._.1.auth.txt WSxxxxxxxxxx._.1.key WSxxxxxxxxxx._.1.key.pw.txt WSxxxxxxxxxx._.1.ks WSxxxxxxxxxx._.1.ks.pw.txt WSxxxxxxxxxx._.1.p12 WSxxxxxxxxxx._.1.p12.pw.txt WSxxxxxxxxxx._.1.pem i wrote full url i.e. /home/webdomainusername/filesfolder/WSxxxxxxxxxx._.1.pem in PEM field in config and same for other needed there, but still it didnt work, So hope someone can help me out. thanks, Sachin")* was created by *[sachins](/forum/user/21773-sachins "View sachins's Profile")* Hi, Can someone tell me what i am doing wrong if any plz. SSL is installed at my server, and also gateway working already fine for other forms at this server, just HikaShop isnt getting right. I have uploaded all 8 files to server which i got from fdgg i.e. FDGGWS_Certificate_WSxxxxxxxxxxxx._.1.tar and tried setting up things in config and tested gateway at frontend, but i dont get it working, so can someone tell me what from following files i should write in configs.. WSxxxxxxxxxx._.1.auth.txt WSxxxxxxxxxx._.1.key WSxxxxxxxxxx._.1.key.pw.txt WSxxxxxxxxxx._.1.ks WSxxxxxxxxxx._.1.ks.pw.txt WSxxxxxxxxxx._.1.p12 WSxxxxxxxxxx._.1.p12.pw.txt WSxxxxxxxxxx._.1.pem i wrote full url i.e. /home/webdomainusername/filesfolder/WSxxxxxxxxxx._.1.pem in PEM field in config and same for other needed there, but still it didnt work, So hope someone can help me out. thanks, Sachin Last edit: 13 years 4 months ago by [sachins](/forum/user/21773-sachins "View sachins's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjM3LWZpcnN0ZGF0YS1nbG9iYWwtZ2F0ZXdheS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 4 months ago - 13 years 4 months ago [\#109064](#109064) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[FirstData Global Gateway not working](/forum/4-how-to/83637-firstdata-global-gateway-not-working#109064 "Hi, Can someone tell me what i am doing wrong if any plz. SSL is installed at my server, and also gateway working already fine for other forms at this server, just HikaShop isnt getting right. I have uploaded all 8 files to server which i got from fdgg i.e. FDGGWS_Certificate_WSxxxxxxxxxxxx._.1.tar and tried setting up things in config and tested gateway at frontend, but i dont get it working, so can someone tell me what from following files i should write in configs.. WSxxxxxxxxxx._.1.auth.txt WSxxxxxxxxxx._.1.key WSxxxxxxxxxx._.1.key.pw.txt WSxxxxxxxxxx._.1.ks WSxxxxxxxxxx._.1.ks.pw.txt WSxxxxxxxxxx._.1.p12 WSxxxxxxxxxx._.1.p12.pw.txt WSxxxxxxxxxx._.1.pem i wrote full url i.e. /home/webdomainusername/filesfolder/WSxxxxxxxxxx._.1.pem in PEM field in config and same for other needed there, but still it didnt work, So hope someone can help me out. thanks, Sachin")* Hi, You probably have not well configured the pem and key. Have you read that documentation ? [ www.hikashop.com/fr/support/documentatio...-firstdata-form.html](http://www.hikashop.com/fr/support/documentation/99-hikashop-payment-firstdata-form.html) Last edit: 13 years 4 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjM3LWZpcnN0ZGF0YS1nbG9iYWwtZ2F0ZXdheS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sachins](/forum/user/21773-sachins "View sachins's Profile")** - [![sachins's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21773-sachins "View sachins's Profile") Topic Author - [ Offline](/forum/user/21773-sachins) Less More - Posts: 2 - Thank you received: 0 - - 13 years 4 months ago [\#109092](#109092) by [sachins](/forum/user/21773-sachins "View sachins's Profile") Replied by *[sachins](/forum/user/21773-sachins "View sachins's Profile")* on topic *[FirstData Global Gateway not working](/forum/4-how-to/83637-firstdata-global-gateway-not-working#109092 "Hi, Can someone tell me what i am doing wrong if any plz. SSL is installed at my server, and also gateway working already fine for other forms at this server, just HikaShop isnt getting right. I have uploaded all 8 files to server which i got from fdgg i.e. FDGGWS_Certificate_WSxxxxxxxxxxxx._.1.tar and tried setting up things in config and tested gateway at frontend, but i dont get it working, so can someone tell me what from following files i should write in configs.. WSxxxxxxxxxx._.1.auth.txt WSxxxxxxxxxx._.1.key WSxxxxxxxxxx._.1.key.pw.txt WSxxxxxxxxxx._.1.ks WSxxxxxxxxxx._.1.ks.pw.txt WSxxxxxxxxxx._.1.p12 WSxxxxxxxxxx._.1.p12.pw.txt WSxxxxxxxxxx._.1.pem i wrote full url i.e. /home/webdomainusername/filesfolder/WSxxxxxxxxxx._.1.pem in PEM field in config and same for other needed there, but still it didnt work, So hope someone can help me out. thanks, Sachin")* Yes, already did as said in documentation, still can't get it working Let me know if you want to look at admin, i will send credential in private message where you say. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjM3LWZpcnN0ZGF0YS1nbG9iYWwtZ2F0ZXdheS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 13 years 4 months ago [\#109264](#109264) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[FirstData Global Gateway not working](/forum/4-how-to/83637-firstdata-global-gateway-not-working#109264 "Hi, Can someone tell me what i am doing wrong if any plz. SSL is installed at my server, and also gateway working already fine for other forms at this server, just HikaShop isnt getting right. I have uploaded all 8 files to server which i got from fdgg i.e. FDGGWS_Certificate_WSxxxxxxxxxxxx._.1.tar and tried setting up things in config and tested gateway at frontend, but i dont get it working, so can someone tell me what from following files i should write in configs.. WSxxxxxxxxxx._.1.auth.txt WSxxxxxxxxxx._.1.key WSxxxxxxxxxx._.1.key.pw.txt WSxxxxxxxxxx._.1.ks WSxxxxxxxxxx._.1.ks.pw.txt WSxxxxxxxxxx._.1.p12 WSxxxxxxxxxx._.1.p12.pw.txt WSxxxxxxxxxx._.1.pem i wrote full url i.e. /home/webdomainusername/filesfolder/WSxxxxxxxxxx._.1.pem in PEM field in config and same for other needed there, but still it didnt work, So hope someone can help me out. thanks, Sachin")* And what error do you have on the frontend ? If the system says that the path to the pem file is not correct, then the path is not correct. A backend access won't change that fact. If the system says that it can't find the payment method, then it's probably more about the restrictions that you configured in the plugin options than the pem/key file paths. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjM3LWZpcnN0ZGF0YS1nbG9iYWwtZ2F0ZXdheS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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