[Skip to main content](#vessel-content) # Issue with coupons ## - **[Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile")** - [![Tschuli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21820-tschuli "View Tschuli's Profile") Topic Author - [ Offline](/forum/user/21820-tschuli) Less More - Posts: 6 - Thank you received: 0 - - 13 years 4 months ago [\#109033](#109033) by [Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile") *[Issue with coupons](/forum/4-how-to/83664-issue-with-coupons#109033 "Hi there! I'm having an issue with coupons. The coupon is simply not processed, the site is not responding, independent if the coupon code is existing or not. On the other questions about coupons here in the forum I didn't find a solution. What could be the reason? Here is the shop: www.filicaja.it/index.php/en/filicajas-webshop/product/listing Joomla cache is disabled. Here the screenshot of the chechout config. Thanks, Julia")* was created by *[Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile")* Hi there! I'm having an issue with coupons. The coupon is simply not processed, the site is not responding, independent if the coupon code is existing or not. On the other questions about coupons here in the forum I didn't find a solution. What could be the reason? Here is the shop: [ www.filicaja.it/index.php/en/filicajas-webshop/product/listing](http://www.filicaja.it/index.php/en/filicajas-webshop/product/listing) Joomla cache is disabled. Here the screenshot of the chechout config. Thanks, Julia - [ ![screenshot.jpg](/forum/attachment/10630) ](/forum/attachment/10630 "screenshot.jpg") [ ](/forum/attachment/10630?download=1 "screenshot.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjY0LWlzc3VlLXdpdGgtY291cG9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago - 13 years 4 months ago [\#109037](#109037) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Issue with coupons](/forum/4-how-to/83664-issue-with-coupons#109037 "Hi there! I'm having an issue with coupons. The coupon is simply not processed, the site is not responding, independent if the coupon code is existing or not. On the other questions about coupons here in the forum I didn't find a solution. What could be the reason? Here is the shop: www.filicaja.it/index.php/en/filicajas-webshop/product/listing Joomla cache is disabled. Here the screenshot of the chechout config. Thanks, Julia")* Hi, What do you mean by your coupon "is not processed" ? If you want it to be directly applied before the checkout and without entering a coupon code, you'll probably have to use a **discount** and not a coupon ![:)](/media/kunena/emoticons/3.png ":)"). Here is a [ link](http://www.hikashop.com/fr/support/documentation/integrated-documentation/27-hikashop-discount-form.html) to the documentation for more information. Hope this will help you a little. Last edit: 13 years 4 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjY0LWlzc3VlLXdpdGgtY291cG9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile")** - [![Tschuli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21820-tschuli "View Tschuli's Profile") Topic Author - [ Offline](/forum/user/21820-tschuli) Less More - Posts: 6 - Thank you received: 0 - - 13 years 4 months ago [\#109042](#109042) by [Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile") Replied by *[Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile")* on topic *[Issue with coupons](/forum/4-how-to/83664-issue-with-coupons#109042 "Hi there! I'm having an issue with coupons. The coupon is simply not processed, the site is not responding, independent if the coupon code is existing or not. On the other questions about coupons here in the forum I didn't find a solution. What could be the reason? Here is the shop: www.filicaja.it/index.php/en/filicajas-webshop/product/listing Joomla cache is disabled. Here the screenshot of the chechout config. Thanks, Julia")* Hi, when I enter a coupon code at the respective checkout step it happens nothing. Independent if the coupon is existing or not. Thanks, Julia Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjY0LWlzc3VlLXdpdGgtY291cG9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago [\#109063](#109063) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Issue with coupons](/forum/4-how-to/83664-issue-with-coupons#109063 "Hi there! I'm having an issue with coupons. The coupon is simply not processed, the site is not responding, independent if the coupon code is existing or not. On the other questions about coupons here in the forum I didn't find a solution. What could be the reason? Here is the shop: www.filicaja.it/index.php/en/filicajas-webshop/product/listing Joomla cache is disabled. Here the screenshot of the chechout config. Thanks, Julia")* Ok, Can you give me a temporary access to you website for testing purpose through a private message ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjY0LWlzc3VlLXdpdGgtY291cG9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago [\#109078](#109078) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Issue with coupons](/forum/4-how-to/83664-issue-with-coupons#109078 "Hi there! I'm having an issue with coupons. The coupon is simply not processed, the site is not responding, independent if the coupon code is existing or not. On the other questions about coupons here in the forum I didn't find a solution. What could be the reason? Here is the shop: www.filicaja.it/index.php/en/filicajas-webshop/product/listing Joomla cache is disabled. Here the screenshot of the chechout config. Thanks, Julia")* The problem was coming from how you configured you checkout workflow through "*Hikashop->System->Configuration->Checkout*", now it's working fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjY0LWlzc3VlLXdpdGgtY291cG9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile")** - [![Tschuli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21820-tschuli "View Tschuli's Profile") Topic Author - [ Offline](/forum/user/21820-tschuli) Less More - Posts: 6 - Thank you received: 0 - - 13 years 4 months ago [\#109083](#109083) by [Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile") Replied by *[Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile")* on topic *[Issue with coupons](/forum/4-how-to/83664-issue-with-coupons#109083 "Hi there! I'm having an issue with coupons. The coupon is simply not processed, the site is not responding, independent if the coupon code is existing or not. On the other questions about coupons here in the forum I didn't find a solution. What could be the reason? Here is the shop: www.filicaja.it/index.php/en/filicajas-webshop/product/listing Joomla cache is disabled. Here the screenshot of the chechout config. Thanks, Julia")* Thank you. I tried it and it worked also for me. I have seen that you put everything (adress, shipping, payment etc) in one screen. Does it have to be like this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjY0LWlzc3VlLXdpdGgtY291cG9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago - 13 years 4 months ago [\#109088](#109088) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Issue with coupons](/forum/4-how-to/83664-issue-with-coupons#109088 "Hi there! I'm having an issue with coupons. The coupon is simply not processed, the site is not responding, independent if the coupon code is existing or not. On the other questions about coupons here in the forum I didn't find a solution. What could be the reason? Here is the shop: www.filicaja.it/index.php/en/filicajas-webshop/product/listing Joomla cache is disabled. Here the screenshot of the chechout config. Thanks, Julia")* no you can configure it like you want to, you'll just have to replace the '_' by ',' for example. Last edit: 13 years 4 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjY0LWlzc3VlLXdpdGgtY291cG9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile")** - [![Tschuli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21820-tschuli "View Tschuli's Profile") Topic Author - [ Offline](/forum/user/21820-tschuli) Less More - Posts: 6 - Thank you received: 0 - - 13 years 4 months ago [\#109089](#109089) by [Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile") Replied by *[Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile")* on topic *[Issue with coupons](/forum/4-how-to/83664-issue-with-coupons#109089 "Hi there! I'm having an issue with coupons. The coupon is simply not processed, the site is not responding, independent if the coupon code is existing or not. On the other questions about coupons here in the forum I didn't find a solution. What could be the reason? Here is the shop: www.filicaja.it/index.php/en/filicajas-webshop/product/listing Joomla cache is disabled. Here the screenshot of the chechout config. Thanks, Julia")* Ah, thanks. I'm trying to understand the issue: The critical point is the order of the different elements...? They have to be in a certain order (here: login_address_fields_shipping_status_payment_coupon_cart_confirm) to let it work..? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjY0LWlzc3VlLXdpdGgtY291cG9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago [\#109211](#109211) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Issue with coupons](/forum/4-how-to/83664-issue-with-coupons#109211 "Hi there! I'm having an issue with coupons. The coupon is simply not processed, the site is not responding, independent if the coupon code is existing or not. On the other questions about coupons here in the forum I didn't find a solution. What could be the reason? Here is the shop: www.filicaja.it/index.php/en/filicajas-webshop/product/listing Joomla cache is disabled. Here the screenshot of the chechout config. Thanks, Julia")* Sure you can use it like this for example, then you'll have one action per step : ***login,address,fields,payment,status,coupon,shipping,cart\_confirm,end*** Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNjY0LWlzc3VlLXdpdGgtY291cG9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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