[Skip to main content](#vessel-content) # Error in checkout: the page is redirected in a... ## - **[Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile")** - [![Tschuli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21820-tschuli "View Tschuli's Profile") Topic Author - [ Offline](/forum/user/21820-tschuli) Less More - Posts: 6 - Thank you received: 0 - - 13 years 4 months ago [\#109207](#109207) by [Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile") *[Error in checkout: the page is redirected in a...](/forum/4-how-to/83703-error-in-checkout-the-page-is-redirected-in-a#109207 "Hi, I have another issue with the checkout. We get regularly the error "the page is redirected in a way that never ends", in different steps of the workflow. For example, if a new user registers and clicks on the activation link, there comes this error. Or when starting the checkout by clicking on "Proceed to checkout". It is a new issue for us, we have tested over weeks without this problem. What could be the reason? Thanks, Julia")* was created by *[Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile")* Hi, I have another issue with the checkout. We get regularly the error "the page is redirected in a way that never ends", in different steps of the workflow. For example, if a new user registers and clicks on the activation link, there comes this error. Or when starting the checkout by clicking on "Proceed to checkout". It is a new issue for us, we have tested over weeks without this problem. What could be the reason? Thanks, Julia Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNzAzLWVycm9yLWluLWNoZWNrb3V0LXRoZS1wYWdlLWlzLXJlZGlyZWN0ZWQtaW4tYT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago [\#109212](#109212) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error in checkout: the page is redirected in a...](/forum/4-how-to/83703-error-in-checkout-the-page-is-redirected-in-a#109212 "Hi, I have another issue with the checkout. We get regularly the error "the page is redirected in a way that never ends", in different steps of the workflow. For example, if a new user registers and clicks on the activation link, there comes this error. Or when starting the checkout by clicking on "Proceed to checkout". It is a new issue for us, we have tested over weeks without this problem. What could be the reason? Thanks, Julia")* HI Julia, Can you show me how did you configured you checkout workflow through "*Hikashop->System->Configuration->'Checkout'*" ? Thanks ![:)](/media/kunena/emoticons/3.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNzAzLWVycm9yLWluLWNoZWNrb3V0LXRoZS1wYWdlLWlzLXJlZGlyZWN0ZWQtaW4tYT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile")** - [![Tschuli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21820-tschuli "View Tschuli's Profile") Topic Author - [ Offline](/forum/user/21820-tschuli) Less More - Posts: 6 - Thank you received: 0 - - 13 years 4 months ago [\#109228](#109228) by [Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile") Replied by *[Tschuli](/forum/user/21820-tschuli "View Tschuli's Profile")* on topic *[Error in checkout: the page is redirected in a...](/forum/4-how-to/83703-error-in-checkout-the-page-is-redirected-in-a#109228 "Hi, I have another issue with the checkout. We get regularly the error "the page is redirected in a way that never ends", in different steps of the workflow. For example, if a new user registers and clicks on the activation link, there comes this error. Or when starting the checkout by clicking on "Proceed to checkout". It is a new issue for us, we have tested over weeks without this problem. What could be the reason? Thanks, Julia")* Hi Mohamed, sure, see attached the screenshots. I used the configuration you gave me yesterday (on my question regarding coupons), I just separated the login from the other steps and added the terms, because we need them. Thanks, Julia - [ ![screenshot1.jpg](/forum/attachment/10652) ](/forum/attachment/10652 "screenshot1.jpg") [ ](/forum/attachment/10652?download=1 "screenshot1.jpg") - [ ![screenshot2.jpg](/forum/attachment/10653) ](/forum/attachment/10653 "screenshot2.jpg") [ ](/forum/attachment/10653?download=1 "screenshot2.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNzAzLWVycm9yLWluLWNoZWNrb3V0LXRoZS1wYWdlLWlzLXJlZGlyZWN0ZWQtaW4tYT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago [\#109231](#109231) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error in checkout: the page is redirected in a...](/forum/4-how-to/83703-error-in-checkout-the-page-is-redirected-in-a#109231 "Hi, I have another issue with the checkout. We get regularly the error "the page is redirected in a way that never ends", in different steps of the workflow. For example, if a new user registers and clicks on the activation link, there comes this error. Or when starting the checkout by clicking on "Proceed to checkout". It is a new issue for us, we have tested over weeks without this problem. What could be the reason? Thanks, Julia")* Ok, can you give me another back-end access for testing purpose ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNzAzLWVycm9yLWluLWNoZWNrb3V0LXRoZS1wYWdlLWlzLXJlZGlyZWN0ZWQtaW4tYT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 13 years 4 months ago [\#109441](#109441) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error in checkout: the page is redirected in a...](/forum/4-how-to/83703-error-in-checkout-the-page-is-redirected-in-a#109441 "Hi, I have another issue with the checkout. We get regularly the error "the page is redirected in a way that never ends", in different steps of the workflow. For example, if a new user registers and clicks on the activation link, there comes this error. Or when starting the checkout by clicking on "Proceed to checkout". It is a new issue for us, we have tested over weeks without this problem. What could be the reason? Thanks, Julia")* Hi, We were not able to reproduce the problem on your website. However, we found that the "force a menu on checkout" option was not configured properly. It was set to redirect to the same page via a menu of the type "url". That's probably why it was causing the redirect in some instances. I've set it back to the default "none" and that should avoid any possible loops on the checkout and thus that error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzgzNzAzLWVycm9yLWluLWNoZWNrb3V0LXRoZS1wYWdlLWlzLXJlZGlyZWN0ZWQtaW4tYT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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