[Skip to main content](#vessel-content) # \[SOLVED\] Problem checkout - sign in or register ## - **[mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile")** - [![mazzacano's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/23131-mazzacano "View mazzacano's Profile") Topic Author - [ Offline](/forum/user/23131-mazzacano) Less More - Posts: 5 - Thank you received: 0 - - 13 years 4 months ago - 13 years 4 months ago [\#111093](#111093) by [mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile") *[\[SOLVED\] Problem checkout - sign in or register](/forum/4-how-to/84235-solved-problem-checkout-sign-in-or-register#111093 "Hello, my problem is that when a user is already registered as a user Joomla, log on with your user name and password at the checkout stage of the hikashop no longer prompted to add the fields that...")* was created by *[mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile")* Hello, my problem is that when a user is already registered as a user Joomla, log on with your user name and password at the checkout stage of the hikashop no longer prompted to add the fields that are set as mandatory, I do not know what happened, but until yesterday when I tried to log on with an account that is already created in joomla I was asked to add this data via a pop up window. Please help me ![:(](/media/kunena/emoticons/5.png ":(") Last edit: 13 years 4 months ago by [mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0MjM1LXNvbHZlZC1wcm9ibGVtLWNoZWNrb3V0LXNpZ24taW4tb3ItcmVnaXN0ZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago [\#111114](#111114) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem checkout - sign in or register](/forum/4-how-to/84235-solved-problem-checkout-sign-in-or-register#111114 "Hello, my problem is that when a user is already registered as a user Joomla, log on with your user name and password at the checkout stage of the hikashop no longer prompted to add the fields that...")* Hi, Can you explain what your problem really is through some screenshots and send me a link to your shop for testing purpose ? thanks ![:)](/media/kunena/emoticons/8.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0MjM1LXNvbHZlZC1wcm9ibGVtLWNoZWNrb3V0LXNpZ24taW4tb3ItcmVnaXN0ZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile")** - [![mazzacano's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/23131-mazzacano "View mazzacano's Profile") Topic Author - [ Offline](/forum/user/23131-mazzacano) Less More - Posts: 5 - Thank you received: 0 - - 13 years 4 months ago [\#111201](#111201) by [mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile") Replied by *[mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile")* on topic *[Problem checkout - sign in or register](/forum/4-how-to/84235-solved-problem-checkout-sign-in-or-register#111201 "Hello, my problem is that when a user is already registered as a user Joomla, log on with your user name and password at the checkout stage of the hikashop no longer prompted to add the fields that...")* Hi, the site is [ alfalyrae.com/nautica/alfanew](http://alfalyrae.com/nautica/alfanew) the problem is when I do log in at checkout, the system automatically hikashop asked me to fill in the required data that were missing. I apologize for my English, but I hope to make people understand what is my problem. Thanks for the help - [ ![1.jpg](/forum/attachment/10841) ](/forum/attachment/10841 "1.jpg") [ ](/forum/attachment/10841?download=1 "1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0MjM1LXNvbHZlZC1wcm9ibGVtLWNoZWNrb3V0LXNpZ24taW4tb3ItcmVnaXN0ZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago - 13 years 4 months ago [\#111247](#111247) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem checkout - sign in or register](/forum/4-how-to/84235-solved-problem-checkout-sign-in-or-register#111247 "Hello, my problem is that when a user is already registered as a user Joomla, log on with your user name and password at the checkout stage of the hikashop no longer prompted to add the fields that...")* Ok, I tested through your website and this is just coming from the fact that these fields are required and if you register through the joomla form, these fields won't be filled. But I didn't had any error message and managed to successfully go through the paypal payment platform. Can you show me how did you set your checkout workflow through some screenshots ("*Hikashop->System->Configuration->Checkout*"). PS: Regarding your login/password field, using some CSS code like this will probably make them look better : Code: \#passwd, #username { width: 166px; } Last edit: 13 years 4 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0MjM1LXNvbHZlZC1wcm9ibGVtLWNoZWNrb3V0LXNpZ24taW4tb3ItcmVnaXN0ZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile")** - [![mazzacano's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/23131-mazzacano "View mazzacano's Profile") Topic Author - [ Offline](/forum/user/23131-mazzacano) Less More - Posts: 5 - Thank you received: 0 - - 13 years 4 months ago [\#111258](#111258) by [mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile") Replied by *[mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile")* on topic *[Problem checkout - sign in or register](/forum/4-how-to/84235-solved-problem-checkout-sign-in-or-register#111258 "Hello, my problem is that when a user is already registered as a user Joomla, log on with your user name and password at the checkout stage of the hikashop no longer prompted to add the fields that...")* Thanks for the tip on the CSS, I had noticed before but I'm trying to solve the other problem. I know that users are able to get to the payment without problems, in fact hika shop works fine, but if a user joomla, please log in I do not no matter of what I believe mandatory. I am sure that up to 2 days ago when a user login in joomla effected the checkout stage he was asked to update its data through a window pop up. Please help me I'm going crazy ![;)](/media/kunena/emoticons/11.png ";)") - [ ![2.jpg](/forum/attachment/10847) ](/forum/attachment/10847 "2.jpg") [ ](/forum/attachment/10847?download=1 "2.jpg") - [ ![3.JPG](/forum/attachment/10848) ](/forum/attachment/10848 "3.JPG") [ ](/forum/attachment/10848?download=1 "3.JPG") - [ ![4.jpg](/forum/attachment/10849) ](/forum/attachment/10849 "4.jpg") [ ](/forum/attachment/10849?download=1 "4.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0MjM1LXNvbHZlZC1wcm9ibGVtLWNoZWNrb3V0LXNpZ24taW4tb3ItcmVnaXN0ZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 months ago [\#111260](#111260) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem checkout - sign in or register](/forum/4-how-to/84235-solved-problem-checkout-sign-in-or-register#111260 "Hello, my problem is that when a user is already registered as a user Joomla, log on with your user name and password at the checkout stage of the hikashop no longer prompted to add the fields that...")* I think that this was coming from the **indirizzo**/**address** step through your checkout workflow, If you put it back you'll probably have to fill in your address through the address popup. The following user(s) said Thank You: [mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0MjM1LXNvbHZlZC1wcm9ibGVtLWNoZWNrb3V0LXNpZ24taW4tb3ItcmVnaXN0ZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile")** - [![mazzacano's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/23131-mazzacano "View mazzacano's Profile") Topic Author - [ Offline](/forum/user/23131-mazzacano) Less More - Posts: 5 - Thank you received: 0 - - 13 years 4 months ago [\#111277](#111277) by [mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile") Replied by *[mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile")* on topic *[Problem checkout - sign in or register](/forum/4-how-to/84235-solved-problem-checkout-sign-in-or-register#111277 "Hello, my problem is that when a user is already registered as a user Joomla, log on with your user name and password at the checkout stage of the hikashop no longer prompted to add the fields that...")* I put address in the checkout flow, it gives me the ability to edit your account information, it does not appear automatically pop up with that tab Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0MjM1LXNvbHZlZC1wcm9ibGVtLWNoZWNrb3V0LXNpZ24taW4tb3ItcmVnaXN0ZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile")** - [![mazzacano's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/23131-mazzacano "View mazzacano's Profile") Topic Author - [ Offline](/forum/user/23131-mazzacano) Less More - Posts: 5 - Thank you received: 0 - - 13 years 4 months ago [\#111280](#111280) by [mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile") Replied by *[mazzacano](/forum/user/23131-mazzacano "View mazzacano's Profile")* on topic *[Problem checkout - sign in or register](/forum/4-how-to/84235-solved-problem-checkout-sign-in-or-register#111280 "Hello, my problem is that when a user is already registered as a user Joomla, log on with your user name and password at the checkout stage of the hikashop no longer prompted to add the fields that...")* IT WORKS!! I recorded a new user and when I access to the checkout I open the pop up with the full data required to fill out. Thanks Mohamed, was enough to put the address field in the checkout flow Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0MjM1LXNvbHZlZC1wcm9ibGVtLWNoZWNrb3V0LXNpZ24taW4tb3ItcmVnaXN0ZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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