[Skip to main content](#vessel-content) # Remove order creation email ## - **[dmd](/forum/user/13768-dmd "View dmd's Profile")** - [![dmd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13768-dmd "View dmd's Profile") Topic Author - [ Offline](/forum/user/13768-dmd) Less More - Posts: 15 - Thank you received: 0 - - 13 years 3 months ago [\#112212](#112212) by [dmd](/forum/user/13768-dmd "View dmd's Profile") *[Remove order creation email](/forum/4-how-to/84566-remove-order-creation-email#112212 "The client has asked to remove the email that gets sent when an order is created. This is the one that gets sent before going to the payment gateway: Hi xxx, We are pleased to confirm the creation of your order No. T2G1A0F018 at xxx.co.nz/ on the 05 July 2013 at 02:47 SUMMARY OF YOUR ORDER Name Unit price Qty Total xxx product name xxxx $0.01 1 $0.01 Final total : $0.01 Billing address Mr xxx xxx xxx New Zealand Your order will be processed as soon as we receive your payment. Once again, thank you for your order at xxx.co.nz/ . We hope to see you again soon. Regards, xxx How do we disable this email?")* was created by *[dmd](/forum/user/13768-dmd "View dmd's Profile")* The client has asked to remove the email that gets sent when an order is created. This is the one that gets sent before going to the payment gateway: Hi xxx, We are pleased to confirm the creation of your order No. T2G1A0F018 at [ xxx.co.nz/](http://xxx.co.nz/) on the 05 July 2013 at 02:47 SUMMARY OF YOUR ORDER Name Unit price Qty Total xxx product name xxxx $0.01 1 $0.01 Final total : $0.01 Billing address Mr xxx xxx xxx New Zealand Your order will be processed as soon as we receive your payment. Once again, thank you for your order at [ xxx.co.nz/](http://xxx.co.nz/). We hope to see you again soon. Regards, xxx How do we disable this email? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NTY2LXJlbW92ZS1vcmRlci1jcmVhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 3 months ago [\#112238](#112238) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Remove order creation email](/forum/4-how-to/84566-remove-order-creation-email#112238 "The client has asked to remove the email that gets sent when an order is created. This is the one that gets sent before going to the payment gateway: Hi xxx, We are pleased to confirm the creation of your order No. T2G1A0F018 at xxx.co.nz/ on the 05 July 2013 at 02:47 SUMMARY OF YOUR ORDER Name Unit price Qty Total xxx product name xxxx $0.01 1 $0.01 Final total : $0.01 Billing address Mr xxx xxx xxx New Zealand Your order will be processed as soon as we receive your payment. Once again, thank you for your order at xxx.co.nz/ . We hope to see you again soon. Regards, xxx How do we disable this email?")* Hi there, Just go in System>Email and unpublish the emain you don't want ![;)](/media/kunena/emoticons/11.png ";)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NTY2LXJlbW92ZS1vcmRlci1jcmVhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dmd](/forum/user/13768-dmd "View dmd's Profile")** - [![dmd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13768-dmd "View dmd's Profile") Topic Author - [ Offline](/forum/user/13768-dmd) Less More - Posts: 15 - Thank you received: 0 - - 13 years 3 months ago [\#112733](#112733) by [dmd](/forum/user/13768-dmd "View dmd's Profile") Replied by *[dmd](/forum/user/13768-dmd "View dmd's Profile")* on topic *[Remove order creation email](/forum/4-how-to/84566-remove-order-creation-email#112733 "The client has asked to remove the email that gets sent when an order is created. This is the one that gets sent before going to the payment gateway: Hi xxx, We are pleased to confirm the creation of your order No. T2G1A0F018 at xxx.co.nz/ on the 05 July 2013 at 02:47 SUMMARY OF YOUR ORDER Name Unit price Qty Total xxx product name xxxx $0.01 1 $0.01 Final total : $0.01 Billing address Mr xxx xxx xxx New Zealand Your order will be processed as soon as we receive your payment. Once again, thank you for your order at xxx.co.nz/ . We hope to see you again soon. Regards, xxx How do we disable this email?")* Thanks for helping me, I cannot see a "System > Email" menu, can you show me a screenshot where to find it or a url? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NTY2LXJlbW92ZS1vcmRlci1jcmVhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 3 months ago [\#112967](#112967) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Remove order creation email](/forum/4-how-to/84566-remove-order-creation-email#112967 "The client has asked to remove the email that gets sent when an order is created. This is the one that gets sent before going to the payment gateway: Hi xxx, We are pleased to confirm the creation of your order No. T2G1A0F018 at xxx.co.nz/ on the 05 July 2013 at 02:47 SUMMARY OF YOUR ORDER Name Unit price Qty Total xxx product name xxxx $0.01 1 $0.01 Final total : $0.01 Billing address Mr xxx xxx xxx New Zealand Your order will be processed as soon as we receive your payment. Once again, thank you for your order at xxx.co.nz/ . We hope to see you again soon. Regards, xxx How do we disable this email?")* Same as in the other topic, I'm talking about Hikashop main menu, not about the configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NTY2LXJlbW92ZS1vcmRlci1jcmVhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pureheartkidsbooks](/forum/user/24041-pureheartkidsbooks "View pureheartkidsbooks's Profile")** - [![pureheartkidsbooks's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24041-pureheartkidsbooks "View pureheartkidsbooks's Profile") - [ Offline](/forum/user/24041-pureheartkidsbooks) Less More - Posts: 2 - Thank you received: 0 - - 13 years 3 months ago [\#113023](#113023) by [pureheartkidsbooks](/forum/user/24041-pureheartkidsbooks "View pureheartkidsbooks's Profile") Replied by *[pureheartkidsbooks](/forum/user/24041-pureheartkidsbooks "View pureheartkidsbooks's Profile")* on topic *[Remove order creation email](/forum/4-how-to/84566-remove-order-creation-email#113023 "The client has asked to remove the email that gets sent when an order is created. This is the one that gets sent before going to the payment gateway: Hi xxx, We are pleased to confirm the creation of your order No. T2G1A0F018 at xxx.co.nz/ on the 05 July 2013 at 02:47 SUMMARY OF YOUR ORDER Name Unit price Qty Total xxx product name xxxx $0.01 1 $0.01 Final total : $0.01 Billing address Mr xxx xxx xxx New Zealand Your order will be processed as soon as we receive your payment. Once again, thank you for your order at xxx.co.nz/ . We hope to see you again soon. Regards, xxx How do we disable this email?")* So would that be Components > Hikashop > Configuration > System? as I can't see where to turn off the emails in this area Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NTY2LXJlbW92ZS1vcmRlci1jcmVhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 3 months ago [\#113046](#113046) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Remove order creation email](/forum/4-how-to/84566-remove-order-creation-email#113046 "The client has asked to remove the email that gets sent when an order is created. This is the one that gets sent before going to the payment gateway: Hi xxx, We are pleased to confirm the creation of your order No. T2G1A0F018 at xxx.co.nz/ on the 05 July 2013 at 02:47 SUMMARY OF YOUR ORDER Name Unit price Qty Total xxx product name xxxx $0.01 1 $0.01 Final total : $0.01 Billing address Mr xxx xxx xxx New Zealand Your order will be processed as soon as we receive your payment. Once again, thank you for your order at xxx.co.nz/ . We hope to see you again soon. Regards, xxx How do we disable this email?")* Hi, You'll be able to do that through "*Component->Hikashop->System->Emails*" : [ ![Hikashop_email_2013-07-09_16_33_33.png](/forum/attachment/11004) ](/forum/attachment/11004 "...9_16_33_33.png") - [ ![Hikashop_email_2013-07-09_16_33_33.png](/forum/attachment/11004) ](/forum/attachment/11004 "...9_16_33_33.png") [ ](/forum/attachment/11004?download=1 "...9_16_33_33.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NTY2LXJlbW92ZS1vcmRlci1jcmVhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dmd](/forum/user/13768-dmd "View dmd's Profile")** - [![dmd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13768-dmd "View dmd's Profile") Topic Author - [ Offline](/forum/user/13768-dmd) Less More - Posts: 15 - Thank you received: 0 - - 13 years 3 months ago - 13 years 3 months ago [\#113292](#113292) by [dmd](/forum/user/13768-dmd "View dmd's Profile") Replied by *[dmd](/forum/user/13768-dmd "View dmd's Profile")* on topic *[Remove order creation email](/forum/4-how-to/84566-remove-order-creation-email#113292 "The client has asked to remove the email that gets sent when an order is created. This is the one that gets sent before going to the payment gateway: Hi xxx, We are pleased to confirm the creation of your order No. T2G1A0F018 at xxx.co.nz/ on the 05 July 2013 at 02:47 SUMMARY OF YOUR ORDER Name Unit price Qty Total xxx product name xxxx $0.01 1 $0.01 Final total : $0.01 Billing address Mr xxx xxx xxx New Zealand Your order will be processed as soon as we receive your payment. Once again, thank you for your order at xxx.co.nz/ . We hope to see you again soon. Regards, xxx How do we disable this email?")* I can't see this menu, please see the screenshot for what is visible in Joomla! 3.0 and Hikashop 2.1.0 - [ ![try-to-find-email-configurations.png](/forum/attachment/11041) ](/forum/attachment/11041 "...igurations.png") [ ](/forum/attachment/11041?download=1 "...igurations.png") Last edit: 13 years 3 months ago by [dmd](/forum/user/13768-dmd "View dmd's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NTY2LXJlbW92ZS1vcmRlci1jcmVhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 3 months ago [\#113335](#113335) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Remove order creation email](/forum/4-how-to/84566-remove-order-creation-email#113335 "The client has asked to remove the email that gets sent when an order is created. This is the one that gets sent before going to the payment gateway: Hi xxx, We are pleased to confirm the creation of your order No. T2G1A0F018 at xxx.co.nz/ on the 05 July 2013 at 02:47 SUMMARY OF YOUR ORDER Name Unit price Qty Total xxx product name xxxx $0.01 1 $0.01 Final total : $0.01 Billing address Mr xxx xxx xxx New Zealand Your order will be processed as soon as we receive your payment. Once again, thank you for your order at xxx.co.nz/ . We hope to see you again soon. Regards, xxx How do we disable this email?")* Can you scroll to the top of your page, and tell me if your have this toolbar : [ ![toolbar_2013-07-11_10_53_01.png](/forum/attachment/11044) ](/forum/attachment/11044 "...1_10_53_01.png") If not can you change your back-end template and see if this toolbar is showing ? Thanks. - [ ![toolbar_2013-07-11_10_53_01.png](/forum/attachment/11044) ](/forum/attachment/11044 "...1_10_53_01.png") [ ](/forum/attachment/11044?download=1 "...1_10_53_01.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NTY2LXJlbW92ZS1vcmRlci1jcmVhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dmd](/forum/user/13768-dmd "View dmd's Profile")** - [![dmd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13768-dmd "View dmd's Profile") Topic Author - [ Offline](/forum/user/13768-dmd) Less More - Posts: 15 - Thank you received: 0 - - 13 years 3 months ago [\#114003](#114003) by [dmd](/forum/user/13768-dmd "View dmd's Profile") Replied by *[dmd](/forum/user/13768-dmd "View dmd's Profile")* on topic *[Remove order creation email](/forum/4-how-to/84566-remove-order-creation-email#114003 "The client has asked to remove the email that gets sent when an order is created. This is the one that gets sent before going to the payment gateway: Hi xxx, We are pleased to confirm the creation of your order No. T2G1A0F018 at xxx.co.nz/ on the 05 July 2013 at 02:47 SUMMARY OF YOUR ORDER Name Unit price Qty Total xxx product name xxxx $0.01 1 $0.01 Final total : $0.01 Billing address Mr xxx xxx xxx New Zealand Your order will be processed as soon as we receive your payment. Once again, thank you for your order at xxx.co.nz/ . We hope to see you again soon. Regards, xxx How do we disable this email?")* Changed from Isis to Hathor and the layout broke! What template do we need to use to make Hikashop work properly? Please appreciate this is getting quite urgent now. Is there a support option where we can give you guys the login details and get you to make the change for us? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NTY2LXJlbW92ZS1vcmRlci1jcmVhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 13 years 3 months ago [\#114008](#114008) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Remove order creation email](/forum/4-how-to/84566-remove-order-creation-email#114008 "The client has asked to remove the email that gets sent when an order is created. This is the one that gets sent before going to the payment gateway: Hi xxx, We are pleased to confirm the creation of your order No. T2G1A0F018 at xxx.co.nz/ on the 05 July 2013 at 02:47 SUMMARY OF YOUR ORDER Name Unit price Qty Total xxx product name xxxx $0.01 1 $0.01 Final total : $0.01 Billing address Mr xxx xxx xxx New Zealand Your order will be processed as soon as we receive your payment. Once again, thank you for your order at xxx.co.nz/ . We hope to see you again soon. Regards, xxx How do we disable this email?")* HikaShop works with all the default backend templates of Joomla. If you have an issue with a default template, it must be another extension that you installed which messes with the menus. So please deactivate it. We have a contact form here: [ www.hikashop.com/en/contact-us.html](http://www.hikashop.com/en/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NTY2LXJlbW92ZS1vcmRlci1jcmVhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dmd](/forum/user/13768-dmd "View dmd's Profile")** - [![dmd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13768-dmd "View dmd's Profile") Topic Author - [ Offline](/forum/user/13768-dmd) Less More - Posts: 15 - Thank you received: 0 - - 13 years 3 months ago [\#114019](#114019) by [dmd](/forum/user/13768-dmd "View dmd's Profile") Replied by *[dmd](/forum/user/13768-dmd "View dmd's Profile")* on topic *[Remove order creation email](/forum/4-how-to/84566-remove-order-creation-email#114019 "The client has asked to remove the email that gets sent when an order is created. This is the one that gets sent before going to the payment gateway: Hi xxx, We are pleased to confirm the creation of your order No. T2G1A0F018 at xxx.co.nz/ on the 05 July 2013 at 02:47 SUMMARY OF YOUR ORDER Name Unit price Qty Total xxx product name xxxx $0.01 1 $0.01 Final total : $0.01 Billing address Mr xxx xxx xxx New Zealand Your order will be processed as soon as we receive your payment. Once again, thank you for your order at xxx.co.nz/ . We hope to see you again soon. Regards, xxx How do we disable this email?")* Thanks Nicolas, I have found the problem to be caused by JSN Power Admin. I have found the setting and it is working as requested. Thanks for your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NTY2LXJlbW92ZS1vcmRlci1jcmVhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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