[Skip to main content](#vessel-content) # Mp3 file download not working ## - **[lindseys](/forum/user/22840-lindseys "View lindseys's Profile")** - [![lindseys's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/penguin.jpg)](/forum/user/22840-lindseys "View lindseys's Profile") Topic Author - [ Offline](/forum/user/22840-lindseys) Less More - Posts: 12 - Thank you received: 0 - - - - 13 years 3 months ago [\#112530](#112530) by [lindseys](/forum/user/22840-lindseys "View lindseys's Profile") *[Mp3 file download not working](/forum/4-how-to/84718-mp3-file-download-not-working#112530 "Hello, I have added a free mp3 download product to my site. This works fine, as there is a download link on the product page and no 'add to cart'. However, when I test a priced mp3 download, I add it to the cart, pay through papal and nothing happens...there is no download file link. Any help on this much appreciated. :)")* was created by *[lindseys](/forum/user/22840-lindseys "View lindseys's Profile")* Hello, I have added a free mp3 download product to my site. This works fine, as there is a download link on the product page and no 'add to cart'. However, when I test a priced mp3 download, I add it to the cart, pay through papal and nothing happens...there is no download file link. Any help on this much appreciated. ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NzE4LW1wMy1maWxlLWRvd25sb2FkLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 3 months ago - 13 years 3 months ago [\#112533](#112533) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Mp3 file download not working](/forum/4-how-to/84718-mp3-file-download-not-working#112533 "Hello, I have added a free mp3 download product to my site. This works fine, as there is a download link on the product page and no 'add to cart'. However, when I test a priced mp3 download, I add it to the cart, pay through papal and nothing happens...there is no download file link. Any help on this much appreciated. :)")* Hi, I think that when your product have a price, the download file will be available only through your customer order **confirmed notification mail** or in the last version of Hikashop through the your **customer download space**. Last edit: 13 years 3 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NzE4LW1wMy1maWxlLWRvd25sb2FkLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lindseys](/forum/user/22840-lindseys "View lindseys's Profile")** - [![lindseys's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/penguin.jpg)](/forum/user/22840-lindseys "View lindseys's Profile") Topic Author - [ Offline](/forum/user/22840-lindseys) Less More - Posts: 12 - Thank you received: 0 - - - - 13 years 3 months ago [\#112536](#112536) by [lindseys](/forum/user/22840-lindseys "View lindseys's Profile") Replied by *[lindseys](/forum/user/22840-lindseys "View lindseys's Profile")* on topic *[Mp3 file download not working](/forum/4-how-to/84718-mp3-file-download-not-working#112536 "Hello, I have added a free mp3 download product to my site. This works fine, as there is a download link on the product page and no 'add to cart'. However, when I test a priced mp3 download, I add it to the cart, pay through papal and nothing happens...there is no download file link. Any help on this much appreciated. :)")* hello, I have neither set up at the moment. How to I set up the customer confirmation mail? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NzE4LW1wMy1maWxlLWRvd25sb2FkLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 3 months ago [\#112539](#112539) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Mp3 file download not working](/forum/4-how-to/84718-mp3-file-download-not-working#112539 "Hello, I have added a free mp3 download product to my site. This works fine, as there is a download link on the product page and no 'add to cart'. However, when I test a priced mp3 download, I add it to the cart, pay through papal and nothing happens...there is no download file link. Any help on this much appreciated. :)")* I think that your customer confirmation mail is already supposed to be sent regarding your **orders status** ![:)](/media/kunena/emoticons/8.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NzE4LW1wMy1maWxlLWRvd25sb2FkLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lindseys](/forum/user/22840-lindseys "View lindseys's Profile")** - [![lindseys's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/penguin.jpg)](/forum/user/22840-lindseys "View lindseys's Profile") Topic Author - [ Offline](/forum/user/22840-lindseys) Less More - Posts: 12 - Thank you received: 0 - - - - 13 years 3 months ago [\#112540](#112540) by [lindseys](/forum/user/22840-lindseys "View lindseys's Profile") Replied by *[lindseys](/forum/user/22840-lindseys "View lindseys's Profile")* on topic *[Mp3 file download not working](/forum/4-how-to/84718-mp3-file-download-not-working#112540 "Hello, I have added a free mp3 download product to my site. This works fine, as there is a download link on the product page and no 'add to cart'. However, when I test a priced mp3 download, I add it to the cart, pay through papal and nothing happens...there is no download file link. Any help on this much appreciated. :)")* hello, that's strange because I have been testing the shop and haven't received any email confirmations. Is there anywhere to enable/disable customer confirmation email? Maybe because I do not have the login/registration enabled? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NzE4LW1wMy1maWxlLWRvd25sb2FkLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 3 months ago [\#112563](#112563) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Mp3 file download not working](/forum/4-how-to/84718-mp3-file-download-not-working#112563 "Hello, I have added a free mp3 download product to my site. This works fine, as there is a download link on the product page and no 'add to cart'. However, when I test a priced mp3 download, I add it to the cart, pay through papal and nothing happens...there is no download file link. Any help on this much appreciated. :)")* Hi, With the starter version, you can't unpublish the confirmation email. Please check that your orders are right confirmed. If you edit the order in the backend, it is possible that the mail not send if you didn't check the notification checkbox. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NzE4LW1wMy1maWxlLWRvd25sb2FkLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lindseys](/forum/user/22840-lindseys "View lindseys's Profile")** - [![lindseys's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/penguin.jpg)](/forum/user/22840-lindseys "View lindseys's Profile") Topic Author - [ Offline](/forum/user/22840-lindseys) Less More - Posts: 12 - Thank you received: 0 - - - - 13 years 3 months ago [\#112567](#112567) by [lindseys](/forum/user/22840-lindseys "View lindseys's Profile") Replied by *[lindseys](/forum/user/22840-lindseys "View lindseys's Profile")* on topic *[Mp3 file download not working](/forum/4-how-to/84718-mp3-file-download-not-working#112567 "Hello, I have added a free mp3 download product to my site. This works fine, as there is a download link on the product page and no 'add to cart'. However, when I test a priced mp3 download, I add it to the cart, pay through papal and nothing happens...there is no download file link. Any help on this much appreciated. :)")* hello, what do you mean by ' right confirmed'? and where is the notification checkbox? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NzE4LW1wMy1maWxlLWRvd25sb2FkLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 3 months ago [\#112593](#112593) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Mp3 file download not working](/forum/4-how-to/84718-mp3-file-download-not-working#112593 "Hello, I have added a free mp3 download product to my site. This works fine, as there is a download link on the product page and no 'add to cart'. However, when I test a priced mp3 download, I add it to the cart, pay through papal and nothing happens...there is no download file link. Any help on this much appreciated. :)")* Hi there, Just go in your order manager and check the order status. You can also edit it and pass it to confirmed to see if the download become available. If you have the last Hikashop version, there is a "notify customer" checkbox which will send him an email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg0NzE4LW1wMy1maWxlLWRvd25sb2FkLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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