[Skip to main content](#vessel-content) # Order Creation Email shows wrong Customer Email ## - **[electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile")** - [![electronsi00's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22839-electronsi00 "View electronsi00's Profile") Topic Author - [ Offline](/forum/user/22839-electronsi00) Less More - Posts: 24 - Thank you received: 1 - - 13 years 3 months ago [\#113846](#113846) by [electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile") *[Order Creation Email shows wrong Customer Email](/forum/4-how-to/85314-order-creation-email-shows-wrong-customer-email#113846 "Hi The Order Creation Email has the wrong Customer Email address showing within the text. I did a test purchase and the customer email I used during registration was " , but the Order Creation email has my personal email address in there as the customer email. It has the same email I used in the Order creation notifications email address and Payment notifications email address in the configuration. Please advise, thank you.")* was created by *[electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile")* Hi The Order Creation Email has the wrong **Customer Email address** showing within the text. I did a test purchase and the customer email I used during registration was " ll@ll.com" , but the Order Creation email has my personal email address in there as the customer email. It has the same email I used in the **Order creation notifications email address** and **Payment notifications email address** in the configuration. Please advise, thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1MzE0LW9yZGVyLWNyZWF0aW9uLWVtYWlsLXNob3dzLXdyb25nLWN1c3RvbWVyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 3 months ago [\#113890](#113890) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Order Creation Email shows wrong Customer Email](/forum/4-how-to/85314-order-creation-email-shows-wrong-customer-email#113890 "Hi The Order Creation Email has the wrong Customer Email address showing within the text. I did a test purchase and the customer email I used during registration was " , but the Order Creation email has my personal email address in there as the customer email. It has the same email I used in the Order creation notifications email address and Payment notifications email address in the configuration. Please advise, thank you.")* Hi, I think that it's probably using the email address that you have set through the registration step, so can you test it again and tell me if that's the case ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1MzE0LW9yZGVyLWNyZWF0aW9uLWVtYWlsLXNob3dzLXdyb25nLWN1c3RvbWVyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile")** - [![electronsi00's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22839-electronsi00 "View electronsi00's Profile") Topic Author - [ Offline](/forum/user/22839-electronsi00) Less More - Posts: 24 - Thank you received: 1 - - 13 years 3 months ago [\#114017](#114017) by [electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile") Replied by *[electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile")* on topic *[Order Creation Email shows wrong Customer Email](/forum/4-how-to/85314-order-creation-email-shows-wrong-customer-email#114017 "Hi The Order Creation Email has the wrong Customer Email address showing within the text. I did a test purchase and the customer email I used during registration was " , but the Order Creation email has my personal email address in there as the customer email. It has the same email I used in the Order creation notifications email address and Payment notifications email address in the configuration. Please advise, thank you.")* Hi. Yes, that is what it is doing.I changed the email in the configuration and it used that same address in the Order Creation email. How do I set it so it uses the customer's email address? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1MzE0LW9yZGVyLWNyZWF0aW9uLWVtYWlsLXNob3dzLXdyb25nLWN1c3RvbWVyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 13 years 3 months ago [\#114175](#114175) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order Creation Email shows wrong Customer Email](/forum/4-how-to/85314-order-creation-email-shows-wrong-customer-email#114175 "Hi The Order Creation Email has the wrong Customer Email address showing within the text. I did a test purchase and the customer email I used during registration was " , but the Order Creation email has my personal email address in there as the customer email. It has the same email I used in the Order creation notifications email address and Payment notifications email address in the configuration. Please advise, thank you.")* Hi, That's indeed a bug of the latest version. We've fixed it and published a new build. Please download HikaShop again on our website and install it on yours and that will fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1MzE0LW9yZGVyLWNyZWF0aW9uLWVtYWlsLXNob3dzLXdyb25nLWN1c3RvbWVyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile")** - [![electronsi00's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22839-electronsi00 "View electronsi00's Profile") Topic Author - [ Offline](/forum/user/22839-electronsi00) Less More - Posts: 24 - Thank you received: 1 - - 13 years 3 months ago [\#114227](#114227) by [electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile") Replied by *[electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile")* on topic *[Order Creation Email shows wrong Customer Email](/forum/4-how-to/85314-order-creation-email-shows-wrong-customer-email#114227 "Hi The Order Creation Email has the wrong Customer Email address showing within the text. I did a test purchase and the customer email I used during registration was " , but the Order Creation email has my personal email address in there as the customer email. It has the same email I used in the Order creation notifications email address and Payment notifications email address in the configuration. Please advise, thank you.")* Hello I installed the latest build (7-17) but the problem still remains. The customers email was tested at zz@zz.com, but it still showed the email I put in the configuration section. Thank you for your attention to this matter. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1MzE0LW9yZGVyLWNyZWF0aW9uLWVtYWlsLXNob3dzLXdyb25nLWN1c3RvbWVyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 13 years 3 months ago [\#114341](#114341) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order Creation Email shows wrong Customer Email](/forum/4-how-to/85314-order-creation-email-shows-wrong-customer-email#114341 "Hi The Order Creation Email has the wrong Customer Email address showing within the text. I did a test purchase and the customer email I used during registration was " , but the Order Creation email has my personal email address in there as the customer email. It has the same email I used in the Order creation notifications email address and Payment notifications email address in the configuration. Please advise, thank you.")* Hi, Ok, we did a few more tests and published a new build which should definitely fix the problem. Can you try again ? The following user(s) said Thank You: [electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1MzE0LW9yZGVyLWNyZWF0aW9uLWVtYWlsLXNob3dzLXdyb25nLWN1c3RvbWVyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile")** - [![electronsi00's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22839-electronsi00 "View electronsi00's Profile") Topic Author - [ Offline](/forum/user/22839-electronsi00) Less More - Posts: 24 - Thank you received: 1 - - 13 years 3 months ago [\#114369](#114369) by [electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile") Replied by *[electronsi00](/forum/user/22839-electronsi00 "View electronsi00's Profile")* on topic *[Order Creation Email shows wrong Customer Email](/forum/4-how-to/85314-order-creation-email-shows-wrong-customer-email#114369 "Hi The Order Creation Email has the wrong Customer Email address showing within the text. I did a test purchase and the customer email I used during registration was " , but the Order Creation email has my personal email address in there as the customer email. It has the same email I used in the Order creation notifications email address and Payment notifications email address in the configuration. Please advise, thank you.")* That fixed it, thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1MzE0LW9yZGVyLWNyZWF0aW9uLWVtYWlsLXNob3dzLXdyb25nLWN1c3RvbWVyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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