[Skip to main content](#vessel-content) # Getting an email before payment has been made? ## - **[undermanager](/forum/user/25200-undermanager "View undermanager's Profile")** - [![undermanager's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25200-undermanager "View undermanager's Profile") Topic Author - [ Offline](/forum/user/25200-undermanager) Less More - Posts: 6 - Thank you received: 1 - - 13 years 3 months ago - 13 years 3 months ago [\#115157](#115157) by [undermanager](/forum/user/25200-undermanager "View undermanager's Profile") *[Getting an email before payment has been made?](/forum/4-how-to/85656-getting-an-email-before-payment-has-been-made#115157 "Hi there I am setting up and testing Hikashop and using PayPal. When I select a product and add it to the cart, and then proceed to the checkout and next (to pay), I am redirected to the PayPal site. If I then press continue, as if to pay with a credit card (with false details in), PayPal obviously rejects the payment but I get an email saying e.g. "The order is now created. This notification was for the order H7 on the website www.theteacher.info/ " Is this correct? Why would I receive an email before a payment has been confirmed as taken by PayPal? Thanks.")* was created by *[undermanager](/forum/user/25200-undermanager "View undermanager's Profile")* Hi there I am setting up and testing Hikashop and using PayPal. When I select a product and add it to the cart, and then proceed to the checkout and next (to pay), I am redirected to the PayPal site. If I then press continue, as if to pay with a credit card (with false details in), PayPal obviously rejects the payment but I get an email saying e.g. "The order is now created. This notification was for the order H7 on the website [ www.theteacher.info/](http://www.theteacher.info/)" Is this correct? Why would I receive an email before a payment has been confirmed as taken by PayPal? Thanks. Last edit: 13 years 3 months ago by [undermanager](/forum/user/25200-undermanager "View undermanager's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1NjU2LWdldHRpbmctYW4tZW1haWwtYmVmb3JlLXBheW1lbnQtaGFzLWJlZW4tbWFkZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14274 - - 13 years 3 months ago [\#115164](#115164) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Getting an email before payment has been made?](/forum/4-how-to/85656-getting-an-email-before-payment-has-been-made#115164 "Hi there I am setting up and testing Hikashop and using PayPal. When I select a product and add it to the cart, and then proceed to the checkout and next (to pay), I am redirected to the PayPal site. If I then press continue, as if to pay with a credit card (with false details in), PayPal obviously rejects the payment but I get an email saying e.g. "The order is now created. This notification was for the order H7 on the website www.theteacher.info/ " Is this correct? Why would I receive an email before a payment has been confirmed as taken by PayPal? Thanks.")* Hi That email is send when the order is created, at the end of the checkout, before sending you to the payment platform. It's useful for several things: - people can pay orders not paid immediately. - website owners can use that for quotations. - for the notification for order paid via bank transfer, check, credit card collect, western union, etc. A second email will be sent to the user when the order is confirmed, after the payment. If you want to deactivate that order creation email, you can disable it via the System>Emails menu in the Business edition. The following user(s) said Thank You: [undermanager](/forum/user/25200-undermanager "View undermanager's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1NjU2LWdldHRpbmctYW4tZW1haWwtYmVmb3JlLXBheW1lbnQtaGFzLWJlZW4tbWFkZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.097 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)