[Skip to main content](#vessel-content) # Product images not showing on page ## - **[soncis](/forum/user/24976-soncis "View soncis's Profile")** - [![soncis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24976-soncis "View soncis's Profile") Topic Author - [ Offline](/forum/user/24976-soncis) Less More - Posts: 73 - Thank you received: 0 - - 13 years 2 months ago [\#116234](#116234) by [soncis](/forum/user/24976-soncis "View soncis's Profile") *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#116234 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* was created by *[soncis](/forum/user/24976-soncis "View soncis's Profile")* I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have to upload them to Joomla! first using the media manager? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 2 months ago - 13 years 2 months ago [\#116241](#116241) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#116241 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Hi, I placed my images through the "*media\\com\_hikashop\\upload*" file and they are correctly showing through the **select** button pop-pup, Can you download the last version of Hikashop and install it. Last edit: 13 years 2 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[soncis](/forum/user/24976-soncis "View soncis's Profile")** - [![soncis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24976-soncis "View soncis's Profile") Topic Author - [ Offline](/forum/user/24976-soncis) Less More - Posts: 73 - Thank you received: 0 - - 13 years 2 months ago - 13 years 2 months ago [\#116242](#116242) by [soncis](/forum/user/24976-soncis "View soncis's Profile") Replied by *[soncis](/forum/user/24976-soncis "View soncis's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#116242 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* so the "media\com_hikashop\upload" is a file which I publish my images through? I do not get it. And I do have the last version of Hikashop installed, Last edit: 13 years 2 months ago by [soncis](/forum/user/24976-soncis "View soncis's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 2 months ago [\#116352](#116352) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#116352 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Hi, You probably have a permissions problem. Thanks to check if access right of the parent folder is 775 or 755, else HikaShop can not create the directory. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[soncis](/forum/user/24976-soncis "View soncis's Profile")** - [![soncis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24976-soncis "View soncis's Profile") Topic Author - [ Offline](/forum/user/24976-soncis) Less More - Posts: 73 - Thank you received: 0 - - 13 years 2 months ago [\#116565](#116565) by [soncis](/forum/user/24976-soncis "View soncis's Profile") Replied by *[soncis](/forum/user/24976-soncis "View soncis's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#116565 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Ok so exactly which folder should I check premission for? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 2 months ago [\#116581](#116581) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#116581 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* "media\com_hikashop\upload". You can also check your images permissions. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[soncis](/forum/user/24976-soncis "View soncis's Profile")** - [![soncis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24976-soncis "View soncis's Profile") Topic Author - [ Offline](/forum/user/24976-soncis) Less More - Posts: 73 - Thank you received: 0 - - 13 years 2 months ago [\#116584](#116584) by [soncis](/forum/user/24976-soncis "View soncis's Profile") Replied by *[soncis](/forum/user/24976-soncis "View soncis's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#116584 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* 500 'SITE CHMOD 775 upload': command not understood is all I get from filezilla ![:(](/media/kunena/emoticons/5.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 2 months ago [\#116624](#116624) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#116624 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Hi, You can read that tutorial, it explain in few words how to use filezilla, with this you will be able to see/change the folder permissions. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[soncis](/forum/user/24976-soncis "View soncis's Profile")** - [![soncis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24976-soncis "View soncis's Profile") Topic Author - [ Offline](/forum/user/24976-soncis) Less More - Posts: 73 - Thank you received: 0 - - 13 years 2 months ago [\#116626](#116626) by [soncis](/forum/user/24976-soncis "View soncis's Profile") Replied by *[soncis](/forum/user/24976-soncis "View soncis's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#116626 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* no Im good I think I got the hang of the pictures in the end thou it took like 3 days ![:p](/media/kunena/emoticons/16.png ":p") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")** - [![BarbMc1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32780-barbmc1 "View BarbMc1's Profile") - [ Offline](/forum/user/32780-barbmc1) Less More - Posts: 19 - Thank you received: 0 - - 12 years 5 months ago [\#157258](#157258) by [BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile") Replied by *[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#157258 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* None of my pictures are showing up. Using FileZilla, I know all of the images are in the "media\com_hikashop\upload". folder, and the permissions are 755. Any other ideas? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 5 months ago [\#157352](#157352) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#157352 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Hi, Can you check that your images are showing for example through your product configuration page by using the "Select" button of the "Image" tab ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")** - [![BarbMc1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32780-barbmc1 "View BarbMc1's Profile") - [ Offline](/forum/user/32780-barbmc1) Less More - Posts: 19 - Thank you received: 0 - - 12 years 5 months ago [\#157420](#157420) by [BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile") Replied by *[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#157420 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* In the HikiShop interface, when I go to the products tab, I do not see the images. One thought I had falling in and out of sleep last night, is that I remember reading something about Joomla not creating thumbnails. Going through FileZilla, there are no images in any of the thumbnail folders. In my configuration, I did check "Yes" for thumbnails, "Yes" for maintain ratio, but no images were created. Is there a way for Hiki to generate the thumbnails? I have over 14,000 product images right now. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 5 months ago [\#157437](#157437) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#157437 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Hi, Yes HikaShop should generate the images, can you give us a screenshot of the image part of your configuration ? Thanks to set the Joomla error reporting to maximum and see if any error is returned. ps: the thumbnails are generated when displaying the content in the frontend. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")** - [![BarbMc1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32780-barbmc1 "View BarbMc1's Profile") - [ Offline](/forum/user/32780-barbmc1) Less More - Posts: 19 - Thank you received: 0 - - 12 years 5 months ago [\#157496](#157496) by [BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile") Replied by *[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#157496 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Here is a scene shot you asked for. Thanks, Barbara - [ ![hfc1846b.jpg](/forum/attachment/17478) ](/forum/attachment/17478 "hfc1846b.jpg") [ ](/forum/attachment/17478?download=1 "hfc1846b.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 4 months ago [\#157718](#157718) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#157718 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Hi, The settings seems to be correct. When setting the error reporting to maximum and going on the frontend to see a product page, do you have errors displayed ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")** - [![BarbMc1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32780-barbmc1 "View BarbMc1's Profile") - [ Offline](/forum/user/32780-barbmc1) Less More - Posts: 19 - Thank you received: 0 - - 12 years 4 months ago [\#157902](#157902) by [BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile") Replied by *[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#157902 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Hi, Sorry it took me awhile to find where to turn on the error settings. URL: [ www.mcgheesminiatures.com/index.php/shop/product/49-50-](http://www.mcgheesminiatures.com/index.php/shop/product/49-50-) This link is to a page that has an individual product on it. There is still no image. [ ![h1dd31d5.jpg](/forum/attachment/17535) ](/forum/attachment/17535 "h1dd31d5.jpg") [ ![h8d44abd.jpg](/forum/attachment/17536) ](/forum/attachment/17536 "h8d44abd.jpg") he parsing errors seem to indicate that Hika does not like my product_dimension_unit of in for inch. Other than that, it does not appear to show any error in regard to the image. When I, on the front end, copy and paste the what is shown in attachment Product ScreenShot-01.jpg I get this: 50 00050 ****??PRICE_BEGINNING_0??$32.99 ** each**??PRICE_ENDING_0??**** **Width**: 1 ??in?? **Length**: 2.5 ??in?? **Height**: 6 ??in?? **No stock** 4pc VICT.DOLL FAM.BRUNETT HikaShop , Joomla!™ E-Commerce Extension Note that where the image appears, in the copy & paste is 00050. This is the mane of the image. However, note that there is no .jpg at the end of the name. I am very confused. When I right click on the barcode image & look at the properties, it does not give me the expected image properties, it says that it is a protocol. I am able to click on the barcode image, and a pop-up image, of the barcode appears. It's properties are again a protocol. I'm very confused. I am leaving the error reporting on in case you would like to view it yourself. Any help you can offer would be SOOOOO welcome. Thanks, Barbara - [ ![h1dd31d5.jpg](/forum/attachment/17535) ](/forum/attachment/17535 "h1dd31d5.jpg") [ ](/forum/attachment/17535?download=1 "h1dd31d5.jpg") - [ ![h8d44abd.jpg](/forum/attachment/17536) ](/forum/attachment/17536 "h8d44abd.jpg") [ ](/forum/attachment/17536?download=1 "h8d44abd.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")** - [![BarbMc1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32780-barbmc1 "View BarbMc1's Profile") - [ Offline](/forum/user/32780-barbmc1) Less More - Posts: 19 - Thank you received: 0 - - 12 years 4 months ago [\#157908](#157908) by [BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile") Replied by *[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#157908 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Update I just found. When going into FileZilla, for whatever reason, I do now have a new folder under the thumbnails sub-folder, which does contain images of my products. [ ![hec0812f.jpg](/forum/attachment/17537) ](/forum/attachment/17537 "hec0812f.jpg") This folder was not present when I began working on this issue. However, even with the thumbnails there, they still do not show up on the web page. I can only assume that Hika created the new folder with all the images, so I can't believe that there would be a permissions issue. Thanks, Barbara - [ ![hec0812f.jpg](/forum/attachment/17537) ](/forum/attachment/17537 "hec0812f.jpg") [ ](/forum/attachment/17537?download=1 "hec0812f.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 4 months ago [\#157981](#157981) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#157981 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Hi, Regarding the thumbnails folder, some thumbnails are generated by HikaShop (the folder "fs0" is for "force size", so it isn't the right folder for the product page regarding you current configuration). But it is possible that there is another problem than just generation. If we take a look at your website page, we can see the the link for the barcode image is not right, there is a double "/" in the URL which is not normal. And I guess that having some access to your website will help us to put the finger on it. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")** - [![BarbMc1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32780-barbmc1 "View BarbMc1's Profile") - [ Offline](/forum/user/32780-barbmc1) Less More - Posts: 19 - Thank you received: 0 - - 12 years 4 months ago [\#158159](#158159) by [BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile") Replied by *[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#158159 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Thanks for working so hard on this. Update: I went onto FileZilla to look at the file structure after seeing the double //barcode.png you mentioned. I noticed in folder /media/com_hikashop/upload/thumbnails/100x100 there is the barcode.png, but now there are 4 other images also. This url is to a page showing "houses & structures". scroll down a bit to product HW9044 and the image is there. [ www.mcgheesminiatures.com/index.php/shop...65-houses-structures](http://www.mcgheesminiatures.com/index.php/shop/category/365-houses-structures) Click on the image, and its product page appears with correct image. And clicking on the image on the product page does pop up a larger picture of the item. (Correct picture). So out of 14,000+ products, 4 are working correctly. So now the question is why are 4 working, and the rest are not? Thanks Barbara Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 4 months ago [\#158161](#158161) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Product images not showing on page](/forum/4-how-to/85852-product-images-not-showing-on-page#158161 "I placed all my images in /media/com_hikashop/upload where I read is the default place for hikashop to go look for images. But they dont show up, should I place the images somewhere else? or do I have...")* Hi, I don't know the image configuration of your 14000 products so it will be difficult to say. Does the images right exist in the HikaShop upload image folder ? Maybe you have some kind of folder structure that is not correct in the database, maybe something linked to the case (lowercase/uppercase) or to the encoding.. It could be so much things that we can't tell you without having one bit of information about your website. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg1ODUyLXByb2R1Y3QtaW1hZ2VzLW5vdC1zaG93aW5nLW9uLXBhZ2U/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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