[Skip to main content](#vessel-content) # The notification email is wrong and being returned ## - **[cognoscitiva](/forum/user/25062-cognoscitiva "View cognoscitiva's Profile")** - [![cognoscitiva's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar25062.png)](/forum/user/25062-cognoscitiva "View cognoscitiva's Profile") Topic Author - [ Offline](/forum/user/25062-cognoscitiva) Less More - Posts: 8 - Thank you received: 0 - - - [](https://cognoscitiva-pt.com/) - 12 years 1 month ago - 12 years 1 month ago [\#170058](#170058) by [cognoscitiva](/forum/user/25062-cognoscitiva "View cognoscitiva's Profile") *[The notification email is wrong and being returned](/forum/4-how-to/870828-the-notification-email-is-wrong-and-being-returned#170058 "-- url of the page with the problem -- : cognoscitiva-pt.com/shop/ -- HikaShop version -- : updated in Sep 2013 -- Joomla version -- : 1.5.22 -- Error-message(debug-mod must be tuned on) -- : "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Hello aaaaaaaaa, A new user has registered at Cognoscitiva-PT.com. This e-mail contains their details: Name: xxxx E-mail: Username: xxxx Please do not respond to this message. It is automatically generated and is for information purposes only." ----- We are having returned email on our email of the web server where the site is hosted, by notifications of new orders that are created but that are being returned. What it seems is that the automatic notifications of the online shop are being send to an email that does not exist anymore, and then all notifications are send back to our primary email has not delivered. "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Hello aaaaaaa, A new user has registered at Cognoscitiva-PT.com. This e-mail contains their details: Name: xxxx E-mail: Username: xxxx Please do not respond to this message. It is automatically generated and is for information purposes only." ----- The email is always sent to the same adress, with does not exist anymore. We are revieving the non delivered notifications, to that email adress. How can we change that email to the correct ? is it in the hikashop menu or in the joomla section? Thanks for your time")* was created by *[cognoscitiva](/forum/user/25062-cognoscitiva "View cognoscitiva's Profile")* -- url of the page with the problem -- : cognoscitiva-pt.com/shop/ -- HikaShop version -- : updated in Sep 2013 -- Joomla version -- : 1.5.22 -- Error-message(debug-mod must be tuned on) -- : "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Hello aaaaaaaaa, A new user has registered at Cognoscitiva-PT.com. This e-mail contains their details: Name: xxxx E-mail: xxx@xxx.com Username: xxxx Please do not respond to this message. It is automatically generated and is for information purposes only." --- We are having returned email on our email of the web server where the site is hosted, by notifications of new orders that are created but that are being returned. What it seems is that the automatic notifications of the online shop are being send to an email that does not exist anymore, and then all notifications are send back to our primary email has not delivered. "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Hello aaaaaaa, A new user has registered at Cognoscitiva-PT.com. This e-mail contains their details: Name: xxxx E-mail: xxx@xxx.com Username: xxxx Please do not respond to this message. It is automatically generated and is for information purposes only." --- The email is always sent to the same adress, with does not exist anymore. We are revieving the non delivered notifications, to that email adress. How can we change that email to the correct ? is it in the hikashop menu or in the joomla section? Thanks for your time Last edit: 12 years 1 month ago by [cognoscitiva](/forum/user/25062-cognoscitiva "View cognoscitiva's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg3MDgyOC10aGUtbm90aWZpY2F0aW9uLWVtYWlsLWlzLXdyb25nLWFuZC1iZWluZy1yZXR1cm5lZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 12 years 1 month ago [\#170059](#170059) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[The notification email is wrong and being returned](/forum/4-how-to/870828-the-notification-email-is-wrong-and-being-returned#170059 "-- url of the page with the problem -- : cognoscitiva-pt.com/shop/ -- HikaShop version -- : updated in Sep 2013 -- Joomla version -- : 1.5.22 -- Error-message(debug-mod must be tuned on) -- : "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Hello aaaaaaaaa, A new user has registered at Cognoscitiva-PT.com. This e-mail contains their details: Name: xxxx E-mail: Username: xxxx Please do not respond to this message. It is automatically generated and is for information purposes only." ----- We are having returned email on our email of the web server where the site is hosted, by notifications of new orders that are created but that are being returned. What it seems is that the automatic notifications of the online shop are being send to an email that does not exist anymore, and then all notifications are send back to our primary email has not delivered. "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Hello aaaaaaa, A new user has registered at Cognoscitiva-PT.com. This e-mail contains their details: Name: xxxx E-mail: Username: xxxx Please do not respond to this message. It is automatically generated and is for information purposes only." ----- The email is always sent to the same adress, with does not exist anymore. We are revieving the non delivered notifications, to that email adress. How can we change that email to the correct ? is it in the hikashop menu or in the joomla section? Thanks for your time")* Hi, If you have the Business edition, first check your emails via the menu System>Emails to see if you don't have an invalid/old email address configured in the emails options. Then, check the email addresses that you configured in the Emails section of the configuration in the same way. Probably at least one of the email address options has an invalid/old email address to which your email server is not able to send the email notifications. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg3MDgyOC10aGUtbm90aWZpY2F0aW9uLWVtYWlsLWlzLXdyb25nLWFuZC1iZWluZy1yZXR1cm5lZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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