[Skip to main content](#vessel-content) # PDF Invoice - invoice not send ## - **[Willem67](/forum/user/39185-willem67 "View Willem67's Profile")** - [![Willem67's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39185.png)](/forum/user/39185-willem67 "View Willem67's Profile") Topic Author - [ Offline](/forum/user/39185-willem67) Less More - Posts: 18 - Thank you received: 0 - - - - [](http://www.schoolwerkbladen.nl) - 11 years 1 week ago [\#217959](#217959) by [Willem67](/forum/user/39185-willem67 "View Willem67's Profile") *[PDF Invoice - invoice not send](/forum/4-how-to/879982-pdf-invoice-invoice-not-send#217959 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Chrome Hi, I just started with HikaShop and must say it's great software and very easy to use :-) But I have a problem. I purchased the PDF plugin, because I want my customers to get an invoice as soon as the order is confirmed. But I can't get this to work. I can see in the folder that the Invoice is made, but it is not being sent. What can i do to get the invoice send? When customers look at their orders there also isn't a print-button. Some advice would be great :-)")* was created by *[Willem67](/forum/user/39185-willem67 "View Willem67's Profile")* -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Chrome Hi, I just started with HikaShop and must say it's great software and very easy to use ![:-)](/media/kunena/emoticons/3.png ":-)") But I have a problem. I purchased the PDF plugin, because I want my customers to get an invoice as soon as the order is confirmed. But I can't get this to work. I can see in the folder that the Invoice is made, but it is not being sent. What can i do to get the invoice send? When customers look at their orders there also isn't a print-button. Some advice would be great ![:-)](/media/kunena/emoticons/3.png ":-)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg3OTk4Mi1wZGYtaW52b2ljZS1pbnZvaWNlLW5vdC1zZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 11 years 1 week ago [\#217968](#217968) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PDF Invoice - invoice not send](/forum/4-how-to/879982-pdf-invoice-invoice-not-send#217968 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Chrome Hi, I just started with HikaShop and must say it's great software and very easy to use :-) But I have a problem. I purchased the PDF plugin, because I want my customers to get an invoice as soon as the order is confirmed. But I can't get this to work. I can see in the folder that the Invoice is made, but it is not being sent. What can i do to get the invoice send? When customers look at their orders there also isn't a print-button. Some advice would be great :-)")* Hi, The print button will only appear if you turned on the "Allow users to print invoices on the front end" setting of the HhikaShop configuration. The PDF will be attached to the emails when the orders get confirmed. Is that the case ? Are your orders's status being changed to "confirmed" automatically after the payment on your payment gateway ? If not, then the problem is with the payment notification, not the PDF invoice plugin. Some screenshots, of the Orders section of the HikaShop configuration and of the settings of the PDF invoice plugin would also help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg3OTk4Mi1wZGYtaW52b2ljZS1pbnZvaWNlLW5vdC1zZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Willem67](/forum/user/39185-willem67 "View Willem67's Profile")** - [![Willem67's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39185.png)](/forum/user/39185-willem67 "View Willem67's Profile") Topic Author - [ Offline](/forum/user/39185-willem67) Less More - Posts: 18 - Thank you received: 0 - - - - [](http://www.schoolwerkbladen.nl) - 11 years 1 week ago [\#218060](#218060) by [Willem67](/forum/user/39185-willem67 "View Willem67's Profile") Replied by *[Willem67](/forum/user/39185-willem67 "View Willem67's Profile")* on topic *[PDF Invoice - invoice not send](/forum/4-how-to/879982-pdf-invoice-invoice-not-send#218060 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Chrome Hi, I just started with HikaShop and must say it's great software and very easy to use :-) But I have a problem. I purchased the PDF plugin, because I want my customers to get an invoice as soon as the order is confirmed. But I can't get this to work. I can see in the folder that the Invoice is made, but it is not being sent. What can i do to get the invoice send? When customers look at their orders there also isn't a print-button. Some advice would be great :-)")* Hi Nicolas, I found the option "Allow users to print invoices on the front end". Unfortunately I still am using the starter version. But for now I can live with it ... The invoices are created. I can see them in "plugins/hikashop/attachinvoice/attachinvoice/invoices" First I had my logo added in "Your Shop address" like this: <img src="[ www.kleuterbladen.nl/images/logo/logo-klein.gif](http://www.kleuterbladen.nl/images/logo/logo-klein.gif)" width="100" height="70"> The PDF invoice is not created when using an image in the "Your shop address" field. When I removed the image, the PDF did get created. But the invoice isn't sent with the confirmation mail. Would be great if we could get this to work. As asked I have attatched some screenshots. - [ ![order.jpg](/forum/attachment/27197) ](/forum/attachment/27197 "order.jpg") [ ](/forum/attachment/27197?download=1 "order.jpg") - [ ![invoice-plugin.jpg](/forum/attachment/27198) ](/forum/attachment/27198 "...ice-plugin.jpg") [ ](/forum/attachment/27198?download=1 "...ice-plugin.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg3OTk4Mi1wZGYtaW52b2ljZS1pbnZvaWNlLW5vdC1zZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 11 years 1 week ago [\#218110](#218110) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PDF Invoice - invoice not send](/forum/4-how-to/879982-pdf-invoice-invoice-not-send#218110 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Chrome Hi, I just started with HikaShop and must say it's great software and very easy to use :-) But I have a problem. I purchased the PDF plugin, because I want my customers to get an invoice as soon as the order is confirmed. But I can't get this to work. I can see in the folder that the Invoice is made, but it is not being sent. What can i do to get the invoice send? When customers look at their orders there also isn't a print-button. Some advice would be great :-)")* Hi, So, let me recap : - orders are being confirmed (check their status in the orders listing) - you get the order status notification email (with the subject "your order status has been changed to "confirmed"") - the PDF file is generated - but the PDF file is not attached to the email Is that right? Your settings look fine, so I can only think of the orders not being confirmed, or the plugin not activated or its access being restricted, or something like that. Please check all that. If you still don't find the problem, please provide a backend access so that we can check your settings and the issue ourselves. [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg3OTk4Mi1wZGYtaW52b2ljZS1pbnZvaWNlLW5vdC1zZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Willem67](/forum/user/39185-willem67 "View Willem67's Profile")** - [![Willem67's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39185.png)](/forum/user/39185-willem67 "View Willem67's Profile") Topic Author - [ Offline](/forum/user/39185-willem67) Less More - Posts: 18 - Thank you received: 0 - - - - [](http://www.schoolwerkbladen.nl) - 11 years 1 week ago [\#218130](#218130) by [Willem67](/forum/user/39185-willem67 "View Willem67's Profile") Replied by *[Willem67](/forum/user/39185-willem67 "View Willem67's Profile")* on topic *[PDF Invoice - invoice not send](/forum/4-how-to/879982-pdf-invoice-invoice-not-send#218130 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Chrome Hi, I just started with HikaShop and must say it's great software and very easy to use :-) But I have a problem. I purchased the PDF plugin, because I want my customers to get an invoice as soon as the order is confirmed. But I can't get this to work. I can see in the folder that the Invoice is made, but it is not being sent. What can i do to get the invoice send? When customers look at their orders there also isn't a print-button. Some advice would be great :-)")* Hi NIcolas, Yes, your recap is correct: Orders are confirmed, pdf is generated but not attached to the email. The plugin is activated, I am sure about that. I wil PM you with acces to my site. BTW: I noticed something weird in the Extension-list. All extension have dates and authers named, but notthe PDF plugin (see screenshot). - [ ![ss.jpg](/forum/attachment/27214) ](/forum/attachment/27214 "ss.jpg") [ ](/forum/attachment/27214?download=1 "ss.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg3OTk4Mi1wZGYtaW52b2ljZS1pbnZvaWNlLW5vdC1zZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 11 years 1 week ago [\#218152](#218152) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PDF Invoice - invoice not send](/forum/4-how-to/879982-pdf-invoice-invoice-not-send#218152 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Chrome Hi, I just started with HikaShop and must say it's great software and very easy to use :-) But I have a problem. I purchased the PDF plugin, because I want my customers to get an invoice as soon as the order is confirmed. But I can't get this to work. I can see in the folder that the Invoice is made, but it is not being sent. What can i do to get the invoice send? When customers look at their orders there also isn't a print-button. Some advice would be great :-)")* Hi, I did a test on your website and it's working fine: [ take.ms/zd5tZ](http://take.ms/zd5tZ) The following user(s) said Thank You: [Willem67](/forum/user/39185-willem67 "View Willem67's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg3OTk4Mi1wZGYtaW52b2ljZS1pbnZvaWNlLW5vdC1zZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Willem67](/forum/user/39185-willem67 "View Willem67's Profile")** - [![Willem67's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39185.png)](/forum/user/39185-willem67 "View Willem67's Profile") Topic Author - [ Offline](/forum/user/39185-willem67) Less More - Posts: 18 - Thank you received: 0 - - - - [](http://www.schoolwerkbladen.nl) - 11 years 1 week ago [\#218185](#218185) by [Willem67](/forum/user/39185-willem67 "View Willem67's Profile") Replied by *[Willem67](/forum/user/39185-willem67 "View Willem67's Profile")* on topic *[PDF Invoice - invoice not send](/forum/4-how-to/879982-pdf-invoice-invoice-not-send#218185 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Chrome Hi, I just started with HikaShop and must say it's great software and very easy to use :-) But I have a problem. I purchased the PDF plugin, because I want my customers to get an invoice as soon as the order is confirmed. But I can't get this to work. I can see in the folder that the Invoice is made, but it is not being sent. What can i do to get the invoice send? When customers look at their orders there also isn't a print-button. Some advice would be great :-)")* Hi Nicolas, Yes, I see that it's working now! The pdf is attatched to the confirmation email now. What did you do to make it work? Anyway: Thanks for the fast support! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg3OTk4Mi1wZGYtaW52b2ljZS1pbnZvaWNlLW5vdC1zZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 1 week ago [\#218203](#218203) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PDF Invoice - invoice not send](/forum/4-how-to/879982-pdf-invoice-invoice-not-send#218203 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Chrome Hi, I just started with HikaShop and must say it's great software and very easy to use :-) But I have a problem. I purchased the PDF plugin, because I want my customers to get an invoice as soon as the order is confirmed. But I can't get this to work. I can see in the folder that the Invoice is made, but it is not being sent. What can i do to get the invoice send? When customers look at their orders there also isn't a print-button. Some advice would be great :-)")* Hi, Nicolas did not modify anything in your configuration ; otherwise he would explained what he did. He just perform a single test. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg3OTk4Mi1wZGYtaW52b2ljZS1pbnZvaWNlLW5vdC1zZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Willem67](/forum/user/39185-willem67 "View Willem67's Profile")** - [![Willem67's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39185.png)](/forum/user/39185-willem67 "View Willem67's Profile") Topic Author - [ Offline](/forum/user/39185-willem67) Less More - Posts: 18 - Thank you received: 0 - - - - [](http://www.schoolwerkbladen.nl) - 11 years 1 week ago [\#218249](#218249) by [Willem67](/forum/user/39185-willem67 "View Willem67's Profile") Replied by *[Willem67](/forum/user/39185-willem67 "View Willem67's Profile")* on topic *[PDF Invoice - invoice not send](/forum/4-how-to/879982-pdf-invoice-invoice-not-send#218249 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Chrome Hi, I just started with HikaShop and must say it's great software and very easy to use :-) But I have a problem. I purchased the PDF plugin, because I want my customers to get an invoice as soon as the order is confirmed. But I can't get this to work. I can see in the folder that the Invoice is made, but it is not being sent. What can i do to get the invoice send? When customers look at their orders there also isn't a print-button. Some advice would be great :-)")* Oh, ok I understand. But I don't understand why it is working now and not before. Honestly, I tried and tried before, but really there were no Invoices sent. Anyway, I am glad it is working now. Thank you very much Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg3OTk4Mi1wZGYtaW52b2ljZS1pbnZvaWNlLW5vdC1zZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 1 week ago [\#218254](#218254) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PDF Invoice - invoice not send](/forum/4-how-to/879982-pdf-invoice-invoice-not-send#218254 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Chrome Hi, I just started with HikaShop and must say it's great software and very easy to use :-) But I have a problem. I purchased the PDF plugin, because I want my customers to get an invoice as soon as the order is confirmed. But I can't get this to work. I can see in the folder that the Invoice is made, but it is not being sent. What can i do to get the invoice send? When customers look at their orders there also isn't a print-button. Some advice would be great :-)")* Hi, We are also happy that your issue is now solved. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg3OTk4Mi1wZGYtaW52b2ljZS1pbnZvaWNlLW5vdC1zZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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