[Skip to main content](#vessel-content) # how to configure user points? ## - **[ronron](/forum/user/40399-ronron "View ronron's Profile")** - [![ronron's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bad_baby.jpg)](/forum/user/40399-ronron "View ronron's Profile") Topic Author - [ Offline](/forum/user/40399-ronron) Less More - Posts: 490 - Thank you received: 2 - - 7 years 11 months ago [\#300816](#300816) by [ronron](/forum/user/40399-ronron "View ronron's Profile") *[how to configure user points?](/forum/4-how-to/896295-how-to-configure-user-points#300816 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.7 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : none hi i configured hike user points but i can't get it to appear on the front end. it shows that i can't earn point but it never displays how many points i have and if i can use it for payment. please help me with the configuration user points configuration plugin payment joomla plugin HikaShop User Points payment plugin is also enabled thanks")* was created by *[ronron](/forum/user/40399-ronron "View ronron's Profile")* -- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.7 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : none hi i configured hike user points but i can't get it to appear on the front end. it shows that i can't earn point but it never displays how many points i have and if i can use it for payment. [ ![Checkout2018-11-2313-26-52.jpg](/forum/attachment/45468) ](/forum/attachment/45468 "...2313-26-52.jpg") please help me with the configuration user points configuration [ ![points-Administration-Fielduser_points2018-11-2313-28-21.jpg](/forum/attachment/45469) ](/forum/attachment/45469 "...2313-28-21.jpg") plugin [ ![points1-Administration-Pluginuserpoints2018-11-2313-29-31.jpg](/forum/attachment/45470) ](/forum/attachment/45470 "...2313-29-31.jpg") payment [ ![points2-Administration-Pluginuserpoints2018-11-2313-30-51.jpg](/forum/attachment/45471) ](/forum/attachment/45471 "...2313-30-51.jpg") joomla plugin [ ![PluginsHikaShopUserPointsplugin-yourflowerpatch.com-Administration2018-11-2313-32-24.jpg](/forum/attachment/45472) ](/forum/attachment/45472 "...2313-32-24.jpg") HikaShop User Points payment plugin is also enabled thanks - [ ![Checkout2018-11-2313-26-52.jpg](/forum/attachment/45468) ](/forum/attachment/45468 "...2313-26-52.jpg") [ ](/forum/attachment/45468?download=1 "...2313-26-52.jpg") - [ ![points-Administration-Fielduser_points2018-11-2313-28-21.jpg](/forum/attachment/45469) ](/forum/attachment/45469 "...2313-28-21.jpg") [ ](/forum/attachment/45469?download=1 "...2313-28-21.jpg") - [ ![points1-Administration-Pluginuserpoints2018-11-2313-29-31.jpg](/forum/attachment/45470) ](/forum/attachment/45470 "...2313-29-31.jpg") [ ](/forum/attachment/45470?download=1 "...2313-29-31.jpg") - [ ![points2-Administration-Pluginuserpoints2018-11-2313-30-51.jpg](/forum/attachment/45471) ](/forum/attachment/45471 "...2313-30-51.jpg") [ ](/forum/attachment/45471?download=1 "...2313-30-51.jpg") - [ ![PluginsHikaShopUserPointsplugin-yourflowerpatch.com-Administration2018-11-2313-32-24.jpg](/forum/attachment/45472) ](/forum/attachment/45472 "...2313-32-24.jpg") [ ](/forum/attachment/45472?download=1 "...2313-32-24.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg5NjI5NS1ob3ctdG8tY29uZmlndXJlLXVzZXItcG9pbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 7 years 11 months ago - 7 years 11 months ago [\#300833](#300833) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[how to configure user points?](/forum/4-how-to/896295-how-to-configure-user-points#300833 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.7 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : none hi i configured hike user points but i can't get it to appear on the front end. it shows that i can't earn point but it never displays how many points i have and if i can use it for payment. please help me with the configuration user points configuration plugin payment joomla plugin HikaShop User Points payment plugin is also enabled thanks")* Hello, Thanks for all your details and screenshot that give us a good view of your configuration, so far everything seems correct, but we will need to check the status configuration and relative order status : - Provide your **status listing screenshot** (in Main HikaShop Configuration, System dropdown => Orders statuses) - Check that your **3 orders** status had be mute to "**confirmed**" You have to know that to recieve points the order have to be "confirmed" (As I can see in your point plugin configuration). Hope this will help you to move forward. Regards Last edit: 7 years 11 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg5NjI5NS1ob3ctdG8tY29uZmlndXJlLXVzZXItcG9pbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ronron](/forum/user/40399-ronron "View ronron's Profile")** - [![ronron's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bad_baby.jpg)](/forum/user/40399-ronron "View ronron's Profile") Topic Author - [ Offline](/forum/user/40399-ronron) Less More - Posts: 490 - Thank you received: 2 - - 7 years 11 months ago - 7 years 11 months ago [\#300888](#300888) by [ronron](/forum/user/40399-ronron "View ronron's Profile") Replied by *[ronron](/forum/user/40399-ronron "View ronron's Profile")* on topic *[how to configure user points?](/forum/4-how-to/896295-how-to-configure-user-points#300888 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.7 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : none hi i configured hike user points but i can't get it to appear on the front end. it shows that i can't earn point but it never displays how many points i have and if i can use it for payment. please help me with the configuration user points configuration plugin payment joomla plugin HikaShop User Points payment plugin is also enabled thanks")* hi i have attached the order status > Check that your 3 orders status had be mute to "confirmed" what do you mean 3? [ ![yourflowerpatch.com-Administration-OrderStatuses2018-11-2613-35-52.jpg](/forum/attachment/45485) ](/forum/attachment/45485 "...2613-35-52.jpg") - [ ![yourflowerpatch.com-Administration-OrderStatuses2018-11-2613-35-52.jpg](/forum/attachment/45485) ](/forum/attachment/45485 "...2613-35-52.jpg") [ ](/forum/attachment/45485?download=1 "...2613-35-52.jpg") Last edit: 7 years 11 months ago by [ronron](/forum/user/40399-ronron "View ronron's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg5NjI5NS1ob3ctdG8tY29uZmlndXJlLXVzZXItcG9pbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 7 years 11 months ago [\#300899](#300899) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[how to configure user points?](/forum/4-how-to/896295-how-to-configure-user-points#300899 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.7 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : none hi i configured hike user points but i can't get it to appear on the front end. it shows that i can't earn point but it never displays how many points i have and if i can use it for payment. please help me with the configuration user points configuration plugin payment joomla plugin HikaShop User Points payment plugin is also enabled thanks")* Hello, Thanks for your element, I mean have a look on your Order listing to see if that your 3 "test" orders are in the confirmed status [ ![[img](https://i.imgur.com/w8efbCc.png) ](https://i.imgur.com/w8efbCc.png "[img") Because, if your order status for a reason or another hadn't been changed, it's quite normal that you don't get points added. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg5NjI5NS1ob3ctdG8tY29uZmlndXJlLXVzZXItcG9pbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ronron](/forum/user/40399-ronron "View ronron's Profile")** - [![ronron's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bad_baby.jpg)](/forum/user/40399-ronron "View ronron's Profile") Topic Author - [ Offline](/forum/user/40399-ronron) Less More - Posts: 490 - Thank you received: 2 - - 7 years 11 months ago [\#301008](#301008) by [ronron](/forum/user/40399-ronron "View ronron's Profile") Replied by *[ronron](/forum/user/40399-ronron "View ronron's Profile")* on topic *[how to configure user points?](/forum/4-how-to/896295-how-to-configure-user-points#301008 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.7 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : none hi i configured hike user points but i can't get it to appear on the front end. it shows that i can't earn point but it never displays how many points i have and if i can use it for payment. please help me with the configuration user points configuration plugin payment joomla plugin HikaShop User Points payment plugin is also enabled thanks")* how do i fix this? it is not confirmed! [ ![Orders2018-11-2818-47-53.jpg](/forum/attachment/45508) ](/forum/attachment/45508 "...2818-47-53.jpg") - [ ![Orders2018-11-2818-47-53.jpg](/forum/attachment/45508) ](/forum/attachment/45508 "...2818-47-53.jpg") [ ](/forum/attachment/45508?download=1 "...2818-47-53.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg5NjI5NS1ob3ctdG8tY29uZmlndXJlLXVzZXItcG9pbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 7 years 11 months ago [\#301010](#301010) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[how to configure user points?](/forum/4-how-to/896295-how-to-configure-user-points#301010 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.7 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : none hi i configured hike user points but i can't get it to appear on the front end. it shows that i can't earn point but it never displays how many points i have and if i can use it for payment. please help me with the configuration user points configuration plugin payment joomla plugin HikaShop User Points payment plugin is also enabled thanks")* Hello, First, I would suggest you to let the field "Valid order statuses" empty in the UserPoint plugin (in the Joomla part, cf your screenshot). As explained in the tooltip, by letting that field empty, it will use the order statuses marked as "invoice" CF : message #300888 Afterwards, I don't know what payment plugin you're using or what is your workflow but an order must be confirmed when the paiement is made. An order "created" is considered as not paid ; so you won't let the customer access to the download, give him points, etc ; if the order is not really paid. You need to fix your payment workflow if you want the user point plugin to work as it should. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg5NjI5NS1ob3ctdG8tY29uZmlndXJlLXVzZXItcG9pbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile")** - [![dvddvd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7721-dvddvd "View dvddvd's Profile") - [ Offline](/forum/user/7721-dvddvd) Less More - Posts: 267 - Thank you received: 5 - - - - 5 years 11 months ago [\#325882](#325882) by [dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile") Replied by *[dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile")* on topic *[how to configure user points?](/forum/4-how-to/896295-how-to-configure-user-points#325882 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.7 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : none hi i configured hike user points but i can't get it to appear on the front end. it shows that i can't earn point but it never displays how many points i have and if i can use it for payment. please help me with the configuration user points configuration plugin payment joomla plugin HikaShop User Points payment plugin is also enabled thanks")* Hi, I am using Hikashop's UserPoints system and everything has worked correctly, but today I have noticed the following error: When using variants of the same product, it only assigned the points by all the variants as a single product. In the explanations that I have found that there is the option: "Limit by type when you're using points per product, that setting will account the variants of a product as one same product. So a product will be counted only once." [ ![hikapoints.jpg](/forum/attachment/51039) ](/forum/attachment/51039 "hikapoints.jpg") I have it set to NO, and it continues to apply the points as if it were a single product. Thanks as always, for your help. - [ ![hikapoints.jpg](/forum/attachment/51039) ](/forum/attachment/51039 "hikapoints.jpg") [ ](/forum/attachment/51039?download=1 "hikapoints.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg5NjI5NS1ob3ctdG8tY29uZmlndXJlLXVzZXItcG9pbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 5 years 11 months ago [\#326001](#326001) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[how to configure user points?](/forum/4-how-to/896295-how-to-configure-user-points#326001 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.7 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : none hi i configured hike user points but i can't get it to appear on the front end. it shows that i can't earn point but it never displays how many points i have and if i can use it for payment. please help me with the configuration user points configuration plugin payment joomla plugin HikaShop User Points payment plugin is also enabled thanks")* Hi, I was able to reproduce the problem and added a patch to the user points plugin for it. Download the install package of the 4.4.0 on our website and install it on yours and it will add the patch for the issue. The following user(s) said Thank You: [dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg5NjI5NS1ob3ctdG8tY29uZmlndXJlLXVzZXItcG9pbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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