[Skip to main content](#vessel-content) # How to generate user points properly? ## - **[Eva Marinova](/forum/user/58979-eva-marinova "View Eva Marinova's Profile")** - [![Eva Marinova's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58979-eva-marinova "View Eva Marinova's Profile") Topic Author - [ Offline](/forum/user/58979-eva-marinova) Less More - Posts: 2 - Thank you received: 0 - - 6 years 9 months ago - 6 years 9 months ago [\#314445](#314445) by [Eva Marinova](/forum/user/58979-eva-marinova "View Eva Marinova's Profile") *[How to generate user points properly?](/forum/4-how-to/898950-how-to-generate-user-points-properly#314445 "-- HikaShop version -- : 4.2.2 -- Browser(s) name and version -- : Chrome Hello! I`m a new Joomla! and HikaShop user but I`m determined to get the job done. And I`m trying my best but things are not working. :oops: The idea is every registered customer to earn points making orders. And later on to buy goods paying with points exclusively. I checked all the forum topics about user points, created such plugin in the menu and set parameters of it but it still don`t seem to generate points when an order is made. Still "You have no points" sign in the user profile. I`m obviously not doing something I have to do, but I don`t know what it is. Can someone help a newbie? Thanks in advance! *** Nevermind, I`ve found the problem and solved it. The order status was typed wrong - not by the namekey but by the name.")* was created by *[Eva Marinova](/forum/user/58979-eva-marinova "View Eva Marinova's Profile")* -- HikaShop version -- : 4.2.2 -- Browser(s) name and version -- : Chrome Hello! I`m a new Joomla! and HikaShop user but I`m determined to get the job done. And I`m trying my best but things are not working. :oops: The idea is every registered customer to earn points making orders. And later on to buy goods paying with points exclusively. I checked all the forum topics about user points, created such plugin in the menu and set parameters of it but it still don`t seem to generate points when an order is made. Still "You have no points" sign in the user profile. I`m obviously not doing something I have to do, but I don`t know what it is. Can someone help a newbie? Thanks in advance! *** Nevermind, I`ve found the problem and solved it. The order status was typed wrong - not by the namekey but by the name. Last edit: 6 years 9 months ago by [Eva Marinova](/forum/user/58979-eva-marinova "View Eva Marinova's Profile"). Reason: Solved it myself Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg5ODk1MC1ob3ctdG8tZ2VuZXJhdGUtdXNlci1wb2ludHMtcHJvcGVybHk/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 6 years 9 months ago [\#314449](#314449) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[How to generate user points properly?](/forum/4-how-to/898950-how-to-generate-user-points-properly#314449 "-- HikaShop version -- : 4.2.2 -- Browser(s) name and version -- : Chrome Hello! I`m a new Joomla! and HikaShop user but I`m determined to get the job done. And I`m trying my best but things are not working. :oops: The idea is every registered customer to earn points making orders. And later on to buy goods paying with points exclusively. I checked all the forum topics about user points, created such plugin in the menu and set parameters of it but it still don`t seem to generate points when an order is made. Still "You have no points" sign in the user profile. I`m obviously not doing something I have to do, but I don`t know what it is. Can someone help a newbie? Thanks in advance! *** Nevermind, I`ve found the problem and solved it. The order status was typed wrong - not by the namekey but by the name.")* Hi, We would need you to provide screenshots of how you configured your points plugin in System>Plugins and your points payment method in System>Payment methods as well as your checkout workflow settings under the Checkout tab of the HikaShop configuration. Also, check that the order's status is changed to "confirmed" after the payment as the points will only be given at that point. If that's not the case, it could indiquate a problem with the payment notification. The following user(s) said Thank You: [Eva Marinova](/forum/user/58979-eva-marinova "View Eva Marinova's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzg5ODk1MC1ob3ctdG8tZ2VuZXJhdGUtdXNlci1wb2ludHMtcHJvcGVybHk/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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