[Skip to main content](#vessel-content) # Including order details on Sales notification email to vendor ## - **[NiallLeavy](/forum/user/61344-niallleavy "View NiallLeavy's Profile")** - [![NiallLeavy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61344-niallleavy "View NiallLeavy's Profile") Topic Author - [ Offline](/forum/user/61344-niallleavy) Less More - Posts: 13 - Thank you received: 1 - - 5 years 2 months ago [\#335050](#335050) by [NiallLeavy](/forum/user/61344-niallleavy "View NiallLeavy's Profile") *[Including order details on Sales notification email to vendor](/forum/4-how-to/903073-including-order-details-on-sales-notification-email-to-vendor#335050 "-- url of the page with the problem -- : www.niallleavy.com -- HikaShop version -- : -- url ofHikaShop Business 4.4.2 [2105071220] -- Joomla version -- : 3.9.2 -- Browser(s) name and version -- : Chrome Hi there, I have set up a website for a client - as currently configured, the client gets an email when a sale is made and they need to log onto the back end to look at and process the order. Is it possible to include the order details in the 'sales notification' email, so they can process that without logging in to the back end ? Many Thanks and Kind Regards, Míchéal")* was created by *[NiallLeavy](/forum/user/61344-niallleavy "View NiallLeavy's Profile")* -- url of the page with the problem -- : [ www.niallleavy.com](https://www.niallleavy.com) -- HikaShop version -- : -- url ofHikaShop Business 4.4.2 [2105071220] -- Joomla version -- : 3.9.2 -- Browser(s) name and version -- : Chrome Hi there, I have set up a website for a client - as currently configured, the client gets an email when a sale is made and they need to log onto the back end to look at and process the order. Is it possible to include the order details in the 'sales notification' email, so they can process that without logging in to the back end ? Many Thanks and Kind Regards, Míchéal Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwMzA3My1pbmNsdWRpbmctb3JkZXItZGV0YWlscy1vbi1zYWxlcy1ub3RpZmljYXRpb24tZW1haWwtdG8tdmVuZG9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86360 - Thank you received: 14296 - - 5 years 2 months ago [\#335052](#335052) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Including order details on Sales notification email to vendor](/forum/4-how-to/903073-including-order-details-on-sales-notification-email-to-vendor#335052 "-- url of the page with the problem -- : www.niallleavy.com -- HikaShop version -- : -- url ofHikaShop Business 4.4.2 [2105071220] -- Joomla version -- : 3.9.2 -- Browser(s) name and version -- : Chrome Hi there, I have set up a website for a client - as currently configured, the client gets an email when a sale is made and they need to log onto the back end to look at and process the order. Is it possible to include the order details in the 'sales notification' email, so they can process that without logging in to the back end ? Many Thanks and Kind Regards, Míchéal")* Hi, The details are supposed to be included in the email received by the shop owner. Here is what he should get: [ i.imgur.com/MtxbejR.png](https://i.imgur.com/MtxbejR.png) What is your vendor receiving at the moment ? You can check the emails sent by HikaShop in the Customers>Email history menu. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwMzA3My1pbmNsdWRpbmctb3JkZXItZGV0YWlscy1vbi1zYWxlcy1ub3RpZmljYXRpb24tZW1haWwtdG8tdmVuZG9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[NiallLeavy](/forum/user/61344-niallleavy "View NiallLeavy's Profile")** - [![NiallLeavy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61344-niallleavy "View NiallLeavy's Profile") Topic Author - [ Offline](/forum/user/61344-niallleavy) Less More - Posts: 13 - Thank you received: 1 - - 5 years 2 months ago [\#335091](#335091) by [NiallLeavy](/forum/user/61344-niallleavy "View NiallLeavy's Profile") Replied by *[NiallLeavy](/forum/user/61344-niallleavy "View NiallLeavy's Profile")* on topic *[Including order details on Sales notification email to vendor](/forum/4-how-to/903073-including-order-details-on-sales-notification-email-to-vendor#335091 "-- url of the page with the problem -- : www.niallleavy.com -- HikaShop version -- : -- url ofHikaShop Business 4.4.2 [2105071220] -- Joomla version -- : 3.9.2 -- Browser(s) name and version -- : Chrome Hi there, I have set up a website for a client - as currently configured, the client gets an email when a sale is made and they need to log onto the back end to look at and process the order. Is it possible to include the order details in the 'sales notification' email, so they can process that without logging in to the back end ? Many Thanks and Kind Regards, Míchéal")* Many Thanks Nicolas, I checked the email history and discovered the vendor was getting no emails from HikaShop as I hadn't configured it correctly. The emails he was getting were from Paypal. The vendor, under the old system, received, via Paypal, a detailed email stating what was ordered and client details. They still receive an email from Paypal now that we switched to HikaShop, but much less details. I do believe the issue is now resolved, but am curious as to why PayPal advice email has changed - any ideas ? Kind Regards. M Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwMzA3My1pbmNsdWRpbmctb3JkZXItZGV0YWlscy1vbi1zYWxlcy1ub3RpZmljYXRpb24tZW1haWwtdG8tdmVuZG9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86360 - Thank you received: 14296 - - 5 years 2 months ago [\#335092](#335092) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Including order details on Sales notification email to vendor](/forum/4-how-to/903073-including-order-details-on-sales-notification-email-to-vendor#335092 "-- url of the page with the problem -- : www.niallleavy.com -- HikaShop version -- : -- url ofHikaShop Business 4.4.2 [2105071220] -- Joomla version -- : 3.9.2 -- Browser(s) name and version -- : Chrome Hi there, I have set up a website for a client - as currently configured, the client gets an email when a sale is made and they need to log onto the back end to look at and process the order. Is it possible to include the order details in the 'sales notification' email, so they can process that without logging in to the back end ? Many Thanks and Kind Regards, Míchéal")* Hi, Could it be that you turned off the "send order details" setting of the PayPal payment method and thus PayPal isn't getting the details of the order from HikaShop and thus it can't add them to the email notification ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwMzA3My1pbmNsdWRpbmctb3JkZXItZGV0YWlscy1vbi1zYWxlcy1ub3RpZmljYXRpb24tZW1haWwtdG8tdmVuZG9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.059 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)