[Skip to main content](#vessel-content) # We Launched yesterday and we one concern HELP ASAP, Thanks ## - **[affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile")** - [![affaf1952's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51687-affaf1952 "View affaf1952's Profile") Topic Author - [ Offline](/forum/user/51687-affaf1952) Less More - Posts: 193 - Thank you received: 11 - - 3 years 9 months ago [\#348207](#348207) by [affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile") *[We Launched yesterday and we one concern HELP ASAP, Thanks](/forum/4-how-to/905687-we-launched-yesterday-and-we-one-concern-help-asap-thanks#348207 "Hello guys, we have a auto complete address integrated with the website, also in the custom field all address information name and Name is required , we have noticed customer put phone number then submit the order, how e can make this mandatory and that he has to fill the address, because to customer deliver options they did not even put name just a phone number and the good news we were able to call them, please help ASAP, Thanks")* was created by *[affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile")* Hello guys, we have a auto complete address integrated with the website, also in the custom field all address information name and Name is required , we have noticed customer put phone number then submit the order, how e can make this mandatory and that he has to fill the address, because to customer deliver options they did not even put name just a phone number and the good news we were able to call them, please help ASAP, Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwNTY4Ny13ZS1sYXVuY2hlZC15ZXN0ZXJkYXktYW5kLXdlLW9uZS1jb25jZXJuLWhlbHAtYXNhcC10aGFua3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 3 years 9 months ago [\#348210](#348210) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[We Launched yesterday and we one concern HELP ASAP, Thanks](/forum/4-how-to/905687-we-launched-yesterday-and-we-one-concern-help-asap-thanks#348210 "Hello guys, we have a auto complete address integrated with the website, also in the custom field all address information name and Name is required , we have noticed customer put phone number then submit the order, how e can make this mandatory and that he has to fill the address, because to customer deliver options they did not even put name just a phone number and the good news we were able to call them, please help ASAP, Thanks")* Hi, What it the URL of the shop ? Are you able to reproduce the issue ? Could you provide step by step instructions to reproduce the issue so that we can better understand the situation and the issue ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwNTY4Ny13ZS1sYXVuY2hlZC15ZXN0ZXJkYXktYW5kLXdlLW9uZS1jb25jZXJuLWhlbHAtYXNhcC10aGFua3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile")** - [![affaf1952's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51687-affaf1952 "View affaf1952's Profile") Topic Author - [ Offline](/forum/user/51687-affaf1952) Less More - Posts: 193 - Thank you received: 11 - - 3 years 9 months ago [\#348215](#348215) by [affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile") Replied by *[affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile")* on topic *[We Launched yesterday and we one concern HELP ASAP, Thanks](/forum/4-how-to/905687-we-launched-yesterday-and-we-one-concern-help-asap-thanks#348215 "Hello guys, we have a auto complete address integrated with the website, also in the custom field all address information name and Name is required , we have noticed customer put phone number then submit the order, how e can make this mandatory and that he has to fill the address, because to customer deliver options they did not even put name just a phone number and the good news we were able to call them, please help ASAP, Thanks")* Hello Nick, not sure if you could see the URL because is strict in the USA, however, customers just don't fill in the address or anything but keep going, I thought it should give them a kind of error that they have to fill in the name because under Display--> Custom filed all those are asterisk so not sure what to do, thanks URL will send it privately to take a look, also there is a store you might be able to checkout, thanks, also see the screenshot this Is last night's customer [ ![fornick1_2023-01-11.png](/forum/attachment/56302) ](/forum/attachment/56302 "...2023-01-11.png") - [ ![fornick1_2023-01-11.png](/forum/attachment/56302) ](/forum/attachment/56302 "...2023-01-11.png") [ ](/forum/attachment/56302?download=1 "...2023-01-11.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwNTY4Ny13ZS1sYXVuY2hlZC15ZXN0ZXJkYXktYW5kLXdlLW9uZS1jb25jZXJuLWhlbHAtYXNhcC10aGFua3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 3 years 9 months ago [\#348222](#348222) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[We Launched yesterday and we one concern HELP ASAP, Thanks](/forum/4-how-to/905687-we-launched-yesterday-and-we-one-concern-help-asap-thanks#348222 "Hello guys, we have a auto complete address integrated with the website, also in the custom field all address information name and Name is required , we have noticed customer put phone number then submit the order, how e can make this mandatory and that he has to fill the address, because to customer deliver options they did not even put name just a phone number and the good news we were able to call them, please help ASAP, Thanks")* Hi, I didn't receive any private message. Can you go through our contact form to provide the URL ? [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Also, could you temporarily authorize France on your website so that I could normally browse it ? If not, could you provide screenshots of all the settings under the Checkout tab of the HikaShop configuration ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwNTY4Ny13ZS1sYXVuY2hlZC15ZXN0ZXJkYXktYW5kLXdlLW9uZS1jb25jZXJuLWhlbHAtYXNhcC10aGFua3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile")** - [![affaf1952's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51687-affaf1952 "View affaf1952's Profile") Topic Author - [ Offline](/forum/user/51687-affaf1952) Less More - Posts: 193 - Thank you received: 11 - - 3 years 9 months ago [\#348232](#348232) by [affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile") Replied by *[affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile")* on topic *[We Launched yesterday and we one concern HELP ASAP, Thanks](/forum/4-how-to/905687-we-launched-yesterday-and-we-one-concern-help-asap-thanks#348232 "Hello guys, we have a auto complete address integrated with the website, also in the custom field all address information name and Name is required , we have noticed customer put phone number then submit the order, how e can make this mandatory and that he has to fill the address, because to customer deliver options they did not even put name just a phone number and the good news we were able to call them, please help ASAP, Thanks")* Im very sorry i was swamped at work, I will send it shortly and I will let succri clear France, thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwNTY4Ny13ZS1sYXVuY2hlZC15ZXN0ZXJkYXktYW5kLXdlLW9uZS1jb25jZXJuLWhlbHAtYXNhcC10aGFua3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 3 years 9 months ago [\#348236](#348236) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[We Launched yesterday and we one concern HELP ASAP, Thanks](/forum/4-how-to/905687-we-launched-yesterday-and-we-one-concern-help-asap-thanks#348236 "Hello guys, we have a auto complete address integrated with the website, also in the custom field all address information name and Name is required , we have noticed customer put phone number then submit the order, how e can make this mandatory and that he has to fill the address, because to customer deliver options they did not even put name just a phone number and the good news we were able to call them, please help ASAP, Thanks")* Hi, The user access you provided doesn't work on the frontend, and on the backend, there is a htaccess for which you didn't provide any access. So I wasn't able to look at anything. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwNTY4Ny13ZS1sYXVuY2hlZC15ZXN0ZXJkYXktYW5kLXdlLW9uZS1jb25jZXJuLWhlbHAtYXNhcC10aGFua3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile")** - [![affaf1952's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51687-affaf1952 "View affaf1952's Profile") Topic Author - [ Offline](/forum/user/51687-affaf1952) Less More - Posts: 193 - Thank you received: 11 - - 3 years 9 months ago [\#348239](#348239) by [affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile") Replied by *[affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile")* on topic *[We Launched yesterday and we one concern HELP ASAP, Thanks](/forum/4-how-to/905687-we-launched-yesterday-and-we-one-concern-help-asap-thanks#348239 "Hello guys, we have a auto complete address integrated with the website, also in the custom field all address information name and Name is required , we have noticed customer put phone number then submit the order, how e can make this mandatory and that he has to fill the address, because to customer deliver options they did not even put name just a phone number and the good news we were able to call them, please help ASAP, Thanks")* Hello, Not sure why i test them myself, might be the htaccess, not sure, its the same account and there is no restriction what so ever, let me keep playing around and see what I can do, thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwNTY4Ny13ZS1sYXVuY2hlZC15ZXN0ZXJkYXktYW5kLXdlLW9uZS1jb25jZXJuLWhlbHAtYXNhcC10aGFua3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 3 years 9 months ago [\#348240](#348240) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[We Launched yesterday and we one concern HELP ASAP, Thanks](/forum/4-how-to/905687-we-launched-yesterday-and-we-one-concern-help-asap-thanks#348240 "Hello guys, we have a auto complete address integrated with the website, also in the custom field all address information name and Name is required , we have noticed customer put phone number then submit the order, how e can make this mandatory and that he has to fill the address, because to customer deliver options they did not even put name just a phone number and the good news we were able to call them, please help ASAP, Thanks")* Hi, Here is the screenshot: [ i.imgur.com/E4HQugz.png](https://i.imgur.com/E4HQugz.png) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwNTY4Ny13ZS1sYXVuY2hlZC15ZXN0ZXJkYXktYW5kLXdlLW9uZS1jb25jZXJuLWhlbHAtYXNhcC10aGFua3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile")** - [![affaf1952's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51687-affaf1952 "View affaf1952's Profile") Topic Author - [ Offline](/forum/user/51687-affaf1952) Less More - Posts: 193 - Thank you received: 11 - - 3 years 9 months ago - 3 years 9 months ago [\#348284](#348284) by [affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile") Replied by *[affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile")* on topic *[We Launched yesterday and we one concern HELP ASAP, Thanks](/forum/4-how-to/905687-we-launched-yesterday-and-we-one-concern-help-asap-thanks#348284 "Hello guys, we have a auto complete address integrated with the website, also in the custom field all address information name and Name is required , we have noticed customer put phone number then submit the order, how e can make this mandatory and that he has to fill the address, because to customer deliver options they did not even put name just a phone number and the good news we were able to call them, please help ASAP, Thanks")* Ok for people who might follow this thread, here is what I found out, I have an auto-complete address from Hikashop and integrated it via google maps, the address field is not an asterisk see the screenshot below, the question now is how can enforce the asterisk any help and advice are appreciated also too many thanks to Nick he was able to hint and guide us to the problem, again any help appreciated, thanks - [ ![fornick2.png](/forum/attachment/56312) ](/forum/attachment/56312 "fornick2.png") [ ](/forum/attachment/56312?download=1 "fornick2.png") Last edit: 3 years 9 months ago by [affaf1952](/forum/user/51687-affaf1952 "View affaf1952's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQtaG93LXRvLzkwNTY4Ny13ZS1sYXVuY2hlZC15ZXN0ZXJkYXktYW5kLXdlLW9uZS1jb25jZXJuLWhlbHAtYXNhcC10aGFua3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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