[Skip to main content](#vessel-content) # TaxCloud Not Notified When order confirmed ## - **[fiuker23](/forum/user/14802-fiuker23 "View fiuker23's Profile")** - [![fiuker23's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14802-fiuker23 "View fiuker23's Profile") Topic Author - [ Offline](/forum/user/14802-fiuker23) Less More - Posts: 4 - Thank you received: 0 - - 10 years 6 months ago [\#238569](#238569) by [fiuker23](/forum/user/14802-fiuker23 "View fiuker23's Profile") *[TaxCloud Not Notified When order confirmed](/forum/40-taxes/884215-taxcloud-not-notified-when-order-confirmed#238569 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All My client has sent the following problem description "The problem is that when the order is placed and hikashop changes the order status to confirmed it does not notify taxcloud that an order has been confirmed. " It sounds like this is preventing Tax Cloud from accurately tracking charged tax. Is there something I may be missing in the settings that would cause this to happen?")* was created by *[fiuker23](/forum/user/14802-fiuker23 "View fiuker23's Profile")* -- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All My client has sent the following problem description "The problem is that when the order is placed and hikashop changes the order status to confirmed it does not notify taxcloud that an order has been confirmed. " It sounds like this is preventing Tax Cloud from accurately tracking charged tax. Is there something I may be missing in the settings that would cause this to happen? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDIxNS10YXhjbG91ZC1ub3Qtbm90aWZpZWQtd2hlbi1vcmRlci1jb25maXJtZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 10 years 6 months ago [\#238578](#238578) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[TaxCloud Not Notified When order confirmed](/forum/40-taxes/884215-taxcloud-not-notified-when-order-confirmed#238578 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All My client has sent the following problem description "The problem is that when the order is placed and hikashop changes the order status to confirmed it does not notify taxcloud that an order has been confirmed. " It sounds like this is preventing Tax Cloud from accurately tracking charged tax. Is there something I may be missing in the settings that would cause this to happen?")* Hi, There must indeed be a problem with the settings of the shop. Which payment method are you using and could you provide a screenshot of the "order" section of the HikaShop configuration ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDIxNS10YXhjbG91ZC1ub3Qtbm90aWZpZWQtd2hlbi1vcmRlci1jb25maXJtZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fiuker23](/forum/user/14802-fiuker23 "View fiuker23's Profile")** - [![fiuker23's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14802-fiuker23 "View fiuker23's Profile") Topic Author - [ Offline](/forum/user/14802-fiuker23) Less More - Posts: 4 - Thank you received: 0 - - 10 years 6 months ago [\#238730](#238730) by [fiuker23](/forum/user/14802-fiuker23 "View fiuker23's Profile") Replied by *[fiuker23](/forum/user/14802-fiuker23 "View fiuker23's Profile")* on topic *[TaxCloud Not Notified When order confirmed](/forum/40-taxes/884215-taxcloud-not-notified-when-order-confirmed#238730 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All My client has sent the following problem description "The problem is that when the order is placed and hikashop changes the order status to confirmed it does not notify taxcloud that an order has been confirmed. " It sounds like this is preventing Tax Cloud from accurately tracking charged tax. Is there something I may be missing in the settings that would cause this to happen?")* Payment is handled through paypal pro plugin, order configuration is pictured below. [ ![dbs.png](/forum/attachment/31133) ](/forum/attachment/31133 "dbs.png") - [ ![dbs.png](/forum/attachment/31133) ](/forum/attachment/31133 "dbs.png") [ ](/forum/attachment/31133?download=1 "dbs.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDIxNS10YXhjbG91ZC1ub3Qtbm90aWZpZWQtd2hlbi1vcmRlci1jb25maXJtZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fiuker23](/forum/user/14802-fiuker23 "View fiuker23's Profile")** - [![fiuker23's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14802-fiuker23 "View fiuker23's Profile") Topic Author - [ Offline](/forum/user/14802-fiuker23) Less More - Posts: 4 - Thank you received: 0 - - 10 years 6 months ago [\#239028](#239028) by [fiuker23](/forum/user/14802-fiuker23 "View fiuker23's Profile") Replied by *[fiuker23](/forum/user/14802-fiuker23 "View fiuker23's Profile")* on topic *[TaxCloud Not Notified When order confirmed](/forum/40-taxes/884215-taxcloud-not-notified-when-order-confirmed#239028 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All My client has sent the following problem description "The problem is that when the order is placed and hikashop changes the order status to confirmed it does not notify taxcloud that an order has been confirmed. " It sounds like this is preventing Tax Cloud from accurately tracking charged tax. Is there something I may be missing in the settings that would cause this to happen?")* Do you have any ideas on this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDIxNS10YXhjbG91ZC1ub3Qtbm90aWZpZWQtd2hlbi1vcmRlci1jb25maXJtZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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