[Skip to main content](#vessel-content) # TaxCloud not completing test transaction ## - **[DinaLou](/forum/user/40057-dinalou "View DinaLou's Profile")** - [![DinaLou's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40057-dinalou "View DinaLou's Profile") Topic Author - [ Offline](/forum/user/40057-dinalou) Less More - Posts: 6 - Thank you received: 1 - - 10 years 5 months ago [\#240410](#240410) by [DinaLou](/forum/user/40057-dinalou "View DinaLou's Profile") *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#240410 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* was created by *[DinaLou](/forum/user/40057-dinalou "View DinaLou's Profile")* -- url of the page with the problem -- : [ www.dinalou.com](http://www.dinalou.com) -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. [ ![taxcloud.png](/forum/attachment/31496) ](/forum/attachment/31496 "taxcloud.png") Here is the configuration I have on my site. [ ![orderconfig.png](/forum/attachment/31495) ](/forum/attachment/31495 "orderconfig.png") If anybody can help me with this that would be wonderful. Thank you - [ ![orderconfig.png](/forum/attachment/31495) ](/forum/attachment/31495 "orderconfig.png") [ ](/forum/attachment/31495?download=1 "orderconfig.png") - [ ![taxcloud.png](/forum/attachment/31496) ](/forum/attachment/31496 "taxcloud.png") [ ](/forum/attachment/31496?download=1 "taxcloud.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 10 years 5 months ago [\#240423](#240423) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#240423 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* Hi, I wanted to do a test on your website, but I didn't see taxes on your website's checkout. Maybe the address I used was not taxable for your shop ? So did you get the taxes during the checkout ? Do you see the taxes in your order details when you edit it in the backend ? Are you changing the status of the order from "created" to "confirmed" (only that case will work). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[DinaLou](/forum/user/40057-dinalou "View DinaLou's Profile")** - [![DinaLou's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40057-dinalou "View DinaLou's Profile") Topic Author - [ Offline](/forum/user/40057-dinalou) Less More - Posts: 6 - Thank you received: 1 - - 10 years 5 months ago [\#240514](#240514) by [DinaLou](/forum/user/40057-dinalou "View DinaLou's Profile") Replied by *[DinaLou](/forum/user/40057-dinalou "View DinaLou's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#240514 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* Hi, I fixed the taxes on TaxCloud to include all states. So you should be able to see taxes when you do a test. I get the tax amount during my checkout because my state was already set up in TaxCloud. [ ![saletest.png](/forum/attachment/31512) ](/forum/attachment/31512 "saletest.png") I'm not seeing the taxes in the order details on the backend. Should they be there? [ ![orderdetails.png](/forum/attachment/31511) ](/forum/attachment/31511 "orderdetails.png") I've changed the status of the order from "created" to "confirmed" to "shipped" and still nothing. I've done it several times and it's still not working. - [ ![orderdetails.png](/forum/attachment/31511) ](/forum/attachment/31511 "orderdetails.png") [ ](/forum/attachment/31511?download=1 "orderdetails.png") - [ ![saletest.png](/forum/attachment/31512) ](/forum/attachment/31512 "saletest.png") [ ](/forum/attachment/31512?download=1 "saletest.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[DinaLou](/forum/user/40057-dinalou "View DinaLou's Profile")** - [![DinaLou's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40057-dinalou "View DinaLou's Profile") Topic Author - [ Offline](/forum/user/40057-dinalou) Less More - Posts: 6 - Thank you received: 1 - - 10 years 5 months ago [\#240518](#240518) by [DinaLou](/forum/user/40057-dinalou "View DinaLou's Profile") Replied by *[DinaLou](/forum/user/40057-dinalou "View DinaLou's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#240518 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* It worked!!! I don't know why but your test order worked and now my TaxCloud is working perfectly. Thank you so very much for your help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile")** - [![TaxCloud's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32971.jpg)](/forum/user/32971-taxcloud "View TaxCloud's Profile") - [ Offline](/forum/user/32971-taxcloud) Less More - Posts: 41 - Thank you received: 14 - - 10 years 5 months ago [\#240534](#240534) by [TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile") Replied by *[TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#240534 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* Great! It sounds like I got here just I the nick of time. ![:P](/media/kunena/emoticons/14.png ":P") Happy to learn everything is working now - don't forget to turn off all the other states before pressing the Go Live button. --- TaxCloud is the internet's only free sales tax service. Learn more at [ taxcloud.com](https://taxcloud.com) Support available via [ service.taxcloud.net](http://service.taxcloud.net) or by email to service@taxcloud.net Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[megana](/forum/user/47414-megana "View megana's Profile")** - [![megana's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/47414-megana "View megana's Profile") - [ Offline](/forum/user/47414-megana) Less More - Posts: 11 - Thank you received: 0 - - 9 years 9 months ago [\#260395](#260395) by [megana](/forum/user/47414-megana "View megana's Profile") Replied by *[megana](/forum/user/47414-megana "View megana's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#260395 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* I'm having the same problem. What was the solution? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 9 years 9 months ago [\#260407](#260407) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#260407 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* Hi, We need more information to be able to help. What problem do you have exactly ? Which version of HikaShop are you using ? Did you follow the setup documentation : [ www.hikashop.com/support/documentation/260-taxcloud.html](https://www.hikashop.com/support/documentation/260-taxcloud.html) ? Could you provide a screenshot of the TaxCloud plugin settings ? One of your order statuses settings ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[megana](/forum/user/47414-megana "View megana's Profile")** - [![megana's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/47414-megana "View megana's Profile") - [ Offline](/forum/user/47414-megana) Less More - Posts: 11 - Thank you received: 0 - - 9 years 9 months ago [\#260485](#260485) by [megana](/forum/user/47414-megana "View megana's Profile") Replied by *[megana](/forum/user/47414-megana "View megana's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#260485 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* The same problem the original poster had: It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. I'm using 3.0.0 and yes I used the setup documentation. Here is a screenshot of the TaxCloud plugin. Which order settings do you need? [ ![taxcloud.jpg](/forum/attachment/35820) ](/forum/attachment/35820 "taxcloud.jpg") - [ ![taxcloud.jpg](/forum/attachment/35820) ](/forum/attachment/35820 "taxcloud.jpg") [ ](/forum/attachment/35820?download=1 "taxcloud.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 9 years 9 months ago [\#260487](#260487) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#260487 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* Hi, Could you also provide a screenshot of your order statuses in the menu System>Order statuses ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[megana](/forum/user/47414-megana "View megana's Profile")** - [![megana's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/47414-megana "View megana's Profile") - [ Offline](/forum/user/47414-megana) Less More - Posts: 11 - Thank you received: 0 - - 9 years 9 months ago [\#260597](#260597) by [megana](/forum/user/47414-megana "View megana's Profile") Replied by *[megana](/forum/user/47414-megana "View megana's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#260597 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* Ok here it is: [ ![Pastedimageat2017_01_2709_04AM.png](/forum/attachment/35850) ](/forum/attachment/35850 "..._2709_04AM.png") - [ ![Pastedimageat2017_01_2709_04AM.png](/forum/attachment/35850) ](/forum/attachment/35850 "..._2709_04AM.png") [ ](/forum/attachment/35850?download=1 "..._2709_04AM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 9 years 9 months ago [\#260599](#260599) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#260599 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* Hi, It seems alright. Could you change the line: protected $debug = false; to: protected $debug = true; in the file plugins/hikashop/taxcloud/taxcloud.php and try again ? It should then display debug data when you change the status of the order which would help understand what's going on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[megana](/forum/user/47414-megana "View megana's Profile")** - [![megana's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/47414-megana "View megana's Profile") - [ Offline](/forum/user/47414-megana) Less More - Posts: 11 - Thank you received: 0 - - 9 years 9 months ago - 9 years 9 months ago [\#261311](#261311) by [megana](/forum/user/47414-megana "View megana's Profile") Replied by *[megana](/forum/user/47414-megana "View megana's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#261311 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* Ok I tried that but didn't see any debug data. Where would it have been displayed? EDIT: I'm seeing debug info when placing the order on the front end, just not when changing the order status from "confirmed" to "shipped" on the back end. Last edit: 9 years 9 months ago by [megana](/forum/user/47414-megana "View megana's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 9 years 9 months ago [\#261354](#261354) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#261354 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* Hi, Are you modifying the order in the order listing or directly in the order page ? Depending the context, some elements can be perform in an "ajax" context and the debug information might not be visible directly. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[megana](/forum/user/47414-megana "View megana's Profile")** - [![megana's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/47414-megana "View megana's Profile") - [ Offline](/forum/user/47414-megana) Less More - Posts: 11 - Thank you received: 0 - - 9 years 8 months ago [\#264473](#264473) by [megana](/forum/user/47414-megana "View megana's Profile") Replied by *[megana](/forum/user/47414-megana "View megana's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#264473 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* Sorry for the delayed response. I tried both methods of modifying the order. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 9 years 8 months ago [\#264475](#264475) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#264475 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* Hi, No problem. So could you update to HikaShop 3.0.1 (you can download it again in the menu My account>My subscriptions on our website) and try again with a new order, just in case ? If you still don't see any transaction in your TaxCloud account, please provide a backend access, a FTP access, the TaxCloud account access and a link to this thread via our contact form so that we can check on the settings, reproduce the issue, and find the problem (and maybe add a fix if necessary). [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[megana](/forum/user/47414-megana "View megana's Profile")** - [![megana's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/47414-megana "View megana's Profile") - [ Offline](/forum/user/47414-megana) Less More - Posts: 11 - Thank you received: 0 - - 9 years 8 months ago [\#264606](#264606) by [megana](/forum/user/47414-megana "View megana's Profile") Replied by *[megana](/forum/user/47414-megana "View megana's Profile")* on topic *[TaxCloud not completing test transaction](/forum/40-taxes/884577-taxcloud-not-completing-test-transaction#264606 "-- url of the page with the problem -- : www.dinalou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 Hi, I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times. Here is the configuration I have on my site. If anybody can help me with this that would be wonderful. Thank you")* With the update, it's now working. Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg4NDU3Ny10YXhjbG91ZC1ub3QtY29tcGxldGluZy10ZXN0LXRyYW5zYWN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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