[Skip to main content](#vessel-content) # Not all tax transactions being recorded by taxcloud ## - **[dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile")** - [![dustinjc's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31466.jpg)](/forum/user/31466-dustinjc "View dustinjc's Profile") Topic Author - [ Offline](/forum/user/31466-dustinjc) Less More - Posts: 176 - Thank you received: 5 - - 9 years 4 months ago [\#271792](#271792) by [dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile") Replied by *[dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile")* on topic *[Not all tax transactions being recorded by taxcloud](/forum/40-taxes/890555-not-all-tax-transactions-being-recorded-by-taxcloud?start=20#271792 "We have been using taxcloud to calculate and record the taxes on our transactions for about a month now and have run into an issue. It seems that not all the transactions are being captured. For example: Order #1743 Subtotal: $24.60 Sales Tax: $1.85 Coupon: 100% off Total: $0 Order Status: payment confirmed In taxcloud only the API lookup has been recorded. It has not been captured. Order #1740 Subtotal: $16.80 Sales Tax: $0.92 Coupon: 100% off Total: $0 Order status: payment confirmed In taxcloud API status includes API lookup, API authorized and API captured (this is what we would expect) Order #1738 Subtotal: $25.64 Sales Tax: $1.34 Coupon: none Status: payment confirmed In taxcloud this transaction does not show up at all. There are several other orders that are in the payment confirmed status and have not been captured in taxcloud (only lookup). Due to this, we currently have no way of pulling out accurate tax reports from taxcloud. How do we go about making sure these transactions are being properly recorded in taxcloud?")* Thank you for the code patch. Unfortunately, after applying the patch we are still experiencing the same issue. Here are the details: Product total: $8.10 Tax: $0.45 Payment method: cashondelivery lookup API call is working. Order status: order received Once manually changing the order status to 'payment confirmed' or 'shipped' we are not seeing the order as 'captured' in taxcloud. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg5MDU1NS1ub3QtYWxsLXRheC10cmFuc2FjdGlvbnMtYmVpbmctcmVjb3JkZWQtYnktdGF4Y2xvdWQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile")** - [![TaxCloud's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32971.jpg)](/forum/user/32971-taxcloud "View TaxCloud's Profile") - [ Offline](/forum/user/32971-taxcloud) Less More - Posts: 41 - Thank you received: 14 - - 9 years 4 months ago [\#271932](#271932) by [TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile") Replied by *[TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile")* on topic *[Not all tax transactions being recorded by taxcloud](/forum/40-taxes/890555-not-all-tax-transactions-being-recorded-by-taxcloud?start=20#271932 "We have been using taxcloud to calculate and record the taxes on our transactions for about a month now and have run into an issue. It seems that not all the transactions are being captured. For example: Order #1743 Subtotal: $24.60 Sales Tax: $1.85 Coupon: 100% off Total: $0 Order Status: payment confirmed In taxcloud only the API lookup has been recorded. It has not been captured. Order #1740 Subtotal: $16.80 Sales Tax: $0.92 Coupon: 100% off Total: $0 Order status: payment confirmed In taxcloud API status includes API lookup, API authorized and API captured (this is what we would expect) Order #1738 Subtotal: $25.64 Sales Tax: $1.34 Coupon: none Status: payment confirmed In taxcloud this transaction does not show up at all. There are several other orders that are in the payment confirmed status and have not been captured in taxcloud (only lookup). Due to this, we currently have no way of pulling out accurate tax reports from taxcloud. How do we go about making sure these transactions are being properly recorded in taxcloud?")* If it helps, we saw 5 API errors on 6/13 4 CustomerID missing and 1 failure to return an order that was not previously captured -- Error: "The order could not be found or has not been captured yet (OrderID : 1764)" We see your Lookups for the transaction detailed and agree that it, well they (there were multiple that matched the fact pattern), were not captured. The raw lookups may not be displayed in the TaxCloud UI as I write this message because we are about to release a major upgrade to our Transactions area (in the next day or two), and some of the components for that upgrade have already deployed, while the final UI bits are briefly delayed in QA. **Note: This transactions display upgrade has no impact on our APIs, just display.** This upgrade is driven by our merchants with monthly transaction volumes in the hundreds-of-thousands to millions range, but will certainly benefit all of our merchants. ![B)](/media/kunena/emoticons/1.png "B)") So if you cannot see transactions that were Looked-up, but not captured, rest assured if TaxCloud responded with tax amount(s) due, we have the record(s), but they may not be visible in the UI yet. I hope this helps. --- TaxCloud is the internet's only free sales tax service. Learn more at [ taxcloud.com](https://taxcloud.com) Support available via [ service.taxcloud.net](http://service.taxcloud.net) or by email to service@taxcloud.net Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg5MDU1NS1ub3QtYWxsLXRheC10cmFuc2FjdGlvbnMtYmVpbmctcmVjb3JkZWQtYnktdGF4Y2xvdWQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile")** - [![TaxCloud's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32971.jpg)](/forum/user/32971-taxcloud "View TaxCloud's Profile") - [ Offline](/forum/user/32971-taxcloud) Less More - Posts: 41 - Thank you received: 14 - - 9 years 4 months ago [\#272155](#272155) by [TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile") Replied by *[TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile")* on topic *[Not all tax transactions being recorded by taxcloud](/forum/40-taxes/890555-not-all-tax-transactions-being-recorded-by-taxcloud?start=20#272155 "We have been using taxcloud to calculate and record the taxes on our transactions for about a month now and have run into an issue. It seems that not all the transactions are being captured. For example: Order #1743 Subtotal: $24.60 Sales Tax: $1.85 Coupon: 100% off Total: $0 Order Status: payment confirmed In taxcloud only the API lookup has been recorded. It has not been captured. Order #1740 Subtotal: $16.80 Sales Tax: $0.92 Coupon: 100% off Total: $0 Order status: payment confirmed In taxcloud API status includes API lookup, API authorized and API captured (this is what we would expect) Order #1738 Subtotal: $25.64 Sales Tax: $1.34 Coupon: none Status: payment confirmed In taxcloud this transaction does not show up at all. There are several other orders that are in the payment confirmed status and have not been captured in taxcloud (only lookup). Due to this, we currently have no way of pulling out accurate tax reports from taxcloud. How do we go about making sure these transactions are being properly recorded in taxcloud?")* Transactions display update has deployed. ![;)](/media/kunena/emoticons/11.png ";)") --- TaxCloud is the internet's only free sales tax service. Learn more at [ taxcloud.com](https://taxcloud.com) Support available via [ service.taxcloud.net](http://service.taxcloud.net) or by email to service@taxcloud.net The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg5MDU1NS1ub3QtYWxsLXRheC10cmFuc2FjdGlvbnMtYmVpbmctcmVjb3JkZWQtYnktdGF4Y2xvdWQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile")** - [![dustinjc's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31466.jpg)](/forum/user/31466-dustinjc "View dustinjc's Profile") Topic Author - [ Offline](/forum/user/31466-dustinjc) Less More - Posts: 176 - Thank you received: 5 - - 9 years 4 months ago [\#272177](#272177) by [dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile") Replied by *[dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile")* on topic *[Not all tax transactions being recorded by taxcloud](/forum/40-taxes/890555-not-all-tax-transactions-being-recorded-by-taxcloud?start=20#272177 "We have been using taxcloud to calculate and record the taxes on our transactions for about a month now and have run into an issue. It seems that not all the transactions are being captured. For example: Order #1743 Subtotal: $24.60 Sales Tax: $1.85 Coupon: 100% off Total: $0 Order Status: payment confirmed In taxcloud only the API lookup has been recorded. It has not been captured. Order #1740 Subtotal: $16.80 Sales Tax: $0.92 Coupon: 100% off Total: $0 Order status: payment confirmed In taxcloud API status includes API lookup, API authorized and API captured (this is what we would expect) Order #1738 Subtotal: $25.64 Sales Tax: $1.34 Coupon: none Status: payment confirmed In taxcloud this transaction does not show up at all. There are several other orders that are in the payment confirmed status and have not been captured in taxcloud (only lookup). Due to this, we currently have no way of pulling out accurate tax reports from taxcloud. How do we go about making sure these transactions are being properly recorded in taxcloud?")* Thank you taxcloud for the update. Nicolas/Jerome: Any ideas on why we are still experiencing the issue? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg5MDU1NS1ub3QtYWxsLXRheC10cmFuc2FjdGlvbnMtYmVpbmctcmVjb3JkZWQtYnktdGF4Y2xvdWQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile")** - [![dustinjc's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31466.jpg)](/forum/user/31466-dustinjc "View dustinjc's Profile") Topic Author - [ Offline](/forum/user/31466-dustinjc) Less More - Posts: 176 - Thank you received: 5 - - 9 years 4 months ago - 9 years 4 months ago [\#272448](#272448) by [dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile") Replied by *[dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile")* on topic *[Not all tax transactions being recorded by taxcloud](/forum/40-taxes/890555-not-all-tax-transactions-being-recorded-by-taxcloud?start=20#272448 "We have been using taxcloud to calculate and record the taxes on our transactions for about a month now and have run into an issue. It seems that not all the transactions are being captured. For example: Order #1743 Subtotal: $24.60 Sales Tax: $1.85 Coupon: 100% off Total: $0 Order Status: payment confirmed In taxcloud only the API lookup has been recorded. It has not been captured. Order #1740 Subtotal: $16.80 Sales Tax: $0.92 Coupon: 100% off Total: $0 Order status: payment confirmed In taxcloud API status includes API lookup, API authorized and API captured (this is what we would expect) Order #1738 Subtotal: $25.64 Sales Tax: $1.34 Coupon: none Status: payment confirmed In taxcloud this transaction does not show up at all. There are several other orders that are in the payment confirmed status and have not been captured in taxcloud (only lookup). Due to this, we currently have no way of pulling out accurate tax reports from taxcloud. How do we go about making sure these transactions are being properly recorded in taxcloud?")* Hoping for an update/resoultion to this. The transactions that automatically update to 'payment confirmed' via a massaction seem to be capturing. However, when manually updating from 'order received' to 'payment confimred' via the administrator they do not. The client is getting anxious. Really need a solution for this asap. TaxCloud: Have any errors been generated by the latest order (#1778 customer 4)? Last edit: 9 years 4 months ago by [dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg5MDU1NS1ub3QtYWxsLXRheC10cmFuc2FjdGlvbnMtYmVpbmctcmVjb3JkZWQtYnktdGF4Y2xvdWQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile")** - [![TaxCloud's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32971.jpg)](/forum/user/32971-taxcloud "View TaxCloud's Profile") - [ Offline](/forum/user/32971-taxcloud) Less More - Posts: 41 - Thank you received: 14 - - 9 years 4 months ago - 9 years 4 months ago [\#272450](#272450) by [TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile") Replied by *[TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile")* on topic *[Not all tax transactions being recorded by taxcloud](/forum/40-taxes/890555-not-all-tax-transactions-being-recorded-by-taxcloud?start=20#272450 "We have been using taxcloud to calculate and record the taxes on our transactions for about a month now and have run into an issue. It seems that not all the transactions are being captured. For example: Order #1743 Subtotal: $24.60 Sales Tax: $1.85 Coupon: 100% off Total: $0 Order Status: payment confirmed In taxcloud only the API lookup has been recorded. It has not been captured. Order #1740 Subtotal: $16.80 Sales Tax: $0.92 Coupon: 100% off Total: $0 Order status: payment confirmed In taxcloud API status includes API lookup, API authorized and API captured (this is what we would expect) Order #1738 Subtotal: $25.64 Sales Tax: $1.34 Coupon: none Status: payment confirmed In taxcloud this transaction does not show up at all. There are several other orders that are in the payment confirmed status and have not been captured in taxcloud (only lookup). Due to this, we currently have no way of pulling out accurate tax reports from taxcloud. How do we go about making sure these transactions are being properly recorded in taxcloud?")* 6/19/2017 Had 3 API errors: 1. 18:28 - CustomerID is missing 2. 20:49 - CustomerID is missing 3. 20:53 - The order could not be found or has not been captured yet (OrderID : 1774) 6/22/2017 Had 1 API error 1. 01:38 - CustomerID is missing --- TaxCloud is the internet's only free sales tax service. Learn more at [ taxcloud.com](https://taxcloud.com) Support available via [ service.taxcloud.net](http://service.taxcloud.net) or by email to service@taxcloud.net Last edit: 9 years 4 months ago by [TaxCloud](/forum/user/32971-taxcloud "View TaxCloud's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg5MDU1NS1ub3QtYWxsLXRheC10cmFuc2FjdGlvbnMtYmVpbmctcmVjb3JkZWQtYnktdGF4Y2xvdWQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile")** - [![dustinjc's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31466.jpg)](/forum/user/31466-dustinjc "View dustinjc's Profile") Topic Author - [ Offline](/forum/user/31466-dustinjc) Less More - Posts: 176 - Thank you received: 5 - - 9 years 4 months ago [\#272545](#272545) by [dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile") Replied by *[dustinjc](/forum/user/31466-dustinjc "View dustinjc's Profile")* on topic *[Not all tax transactions being recorded by taxcloud](/forum/40-taxes/890555-not-all-tax-transactions-being-recorded-by-taxcloud?start=20#272545 "We have been using taxcloud to calculate and record the taxes on our transactions for about a month now and have run into an issue. It seems that not all the transactions are being captured. For example: Order #1743 Subtotal: $24.60 Sales Tax: $1.85 Coupon: 100% off Total: $0 Order Status: payment confirmed In taxcloud only the API lookup has been recorded. It has not been captured. Order #1740 Subtotal: $16.80 Sales Tax: $0.92 Coupon: 100% off Total: $0 Order status: payment confirmed In taxcloud API status includes API lookup, API authorized and API captured (this is what we would expect) Order #1738 Subtotal: $25.64 Sales Tax: $1.34 Coupon: none Status: payment confirmed In taxcloud this transaction does not show up at all. There are several other orders that are in the payment confirmed status and have not been captured in taxcloud (only lookup). Due to this, we currently have no way of pulling out accurate tax reports from taxcloud. How do we go about making sure these transactions are being properly recorded in taxcloud?")* Nicolas/Jerome: Hoping you can jump in here and provide some insight or a fix. You should have all access needed to take a closer look (taxcloud, ftp & administrator - previously provided via direct message). We really need the full capabilities of the taxcloud integration with Hikashop. Right now the only reliable function the plugin is providing is calculating the tax via lookup. Without a reliable capture when the payment is confirmed reporting and filing for our tax liabilities are grossly inaccurate. An issue that grows in its complexity to fix each day. Thank you for your help. Dustin Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQwLXRheGVzLzg5MDU1NS1ub3QtYWxsLXRheC10cmFuc2FjdGlvbnMtYmVpbmctcmVjb3JkZWQtYnktdGF4Y2xvdWQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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