[Skip to main content](#vessel-content) # Mass Action Send Email Error ## - **[dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile")** - [![dvddvd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7721-dvddvd "View dvddvd's Profile") Topic Author - [ Offline](/forum/user/7721-dvddvd) Less More - Posts: 267 - Thank you received: 5 - - - - 11 years 9 months ago [\#189335](#189335) by [dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile") *[Mass Action Send Email Error](/forum/44-mass-actions/874729-mass-action-send-email-error#189335 "-- HikaShop version -- : bussiness 2.17 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3.10-1ubuntu3.8 -- Browser(s) name and version -- : chrome Versión 40.0.2214.94 hello, I have the following problem . When I select send email on mass action : I get an empty email without attachments . Just email me the title appears . Thank You")* was created by *[dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile")* -- HikaShop version -- : bussiness 2.17 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3.10-1ubuntu3.8 -- Browser(s) name and version -- : chrome Versión 40.0.2214.94 hello, I have the following problem . When I select send email on mass action : I get an empty email without attachments . Just email me the title appears . Thank You Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84NzQ3MjktbWFzcy1hY3Rpb24tc2VuZC1lbWFpbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 9 months ago [\#189348](#189348) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Mass Action Send Email Error](/forum/44-mass-actions/874729-mass-action-send-email-error#189348 "-- HikaShop version -- : bussiness 2.17 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3.10-1ubuntu3.8 -- Browser(s) name and version -- : chrome Versión 40.0.2214.94 hello, I have the following problem . When I select send email on mass action : I get an empty email without attachments . Just email me the title appears . Thank You")* Hi, Do you have filled a path for the csv file ? If not, please set it, without that path, the system can't create the csv file and take it from the server to attach it to the email. The path must be an absolute server path, something like: /var/www/mysite/myfolder/myfile.csv We will improve the documentation for that part ![:)](/media/kunena/emoticons/3.png ":)") The following user(s) said Thank You: [dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84NzQ3MjktbWFzcy1hY3Rpb24tc2VuZC1lbWFpbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile")** - [![dvddvd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7721-dvddvd "View dvddvd's Profile") Topic Author - [ Offline](/forum/user/7721-dvddvd) Less More - Posts: 267 - Thank you received: 5 - - - - 11 years 9 months ago [\#189475](#189475) by [dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile") Replied by *[dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile")* on topic *[Mass Action Send Email Error](/forum/44-mass-actions/874729-mass-action-send-email-error#189475 "-- HikaShop version -- : bussiness 2.17 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3.10-1ubuntu3.8 -- Browser(s) name and version -- : chrome Versión 40.0.2214.94 hello, I have the following problem . When I select send email on mass action : I get an empty email without attachments . Just email me the title appears . Thank You")* Thanks Xavier, Now I understood and working properly. But, that utility has the option "send mail" then? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84NzQ3MjktbWFzcy1hY3Rpb24tc2VuZC1lbWFpbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 9 months ago [\#189492](#189492) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Mass Action Send Email Error](/forum/44-mass-actions/874729-mass-action-send-email-error#189492 "-- HikaShop version -- : bussiness 2.17 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3.10-1ubuntu3.8 -- Browser(s) name and version -- : chrome Versión 40.0.2214.94 hello, I have the following problem . When I select send email on mass action : I get an empty email without attachments . Just email me the title appears . Thank You")* Hi, Yes the path is useful for the send email option. The following user(s) said Thank You: [dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84NzQ3MjktbWFzcy1hY3Rpb24tc2VuZC1lbWFpbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")** - [![mardhiah's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40166-mardhiah "View mardhiah's Profile") - [ Offline](/forum/user/40166-mardhiah) Less More - Posts: 29 - Thank you received: 0 - - 10 years 9 months ago [\#226262](#226262) by [mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile") Replied by *[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")* on topic *[Mass Action Send Email Error](/forum/44-mass-actions/874729-mass-action-send-email-error#226262 "-- HikaShop version -- : bussiness 2.17 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3.10-1ubuntu3.8 -- Browser(s) name and version -- : chrome Versión 40.0.2214.94 hello, I have the following problem . When I select send email on mass action : I get an empty email without attachments . Just email me the title appears . Thank You")* How do i get the link for the absolute server path? I have the same situation as dvddvd, getting an empty email without the attachments. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84NzQ3MjktbWFzcy1hY3Rpb24tc2VuZC1lbWFpbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 9 months ago [\#226269](#226269) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Mass Action Send Email Error](/forum/44-mass-actions/874729-mass-action-send-email-error#226269 "-- HikaShop version -- : bussiness 2.17 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3.10-1ubuntu3.8 -- Browser(s) name and version -- : chrome Versión 40.0.2214.94 hello, I have the following problem . When I select send email on mass action : I get an empty email without attachments . Just email me the title appears . Thank You")* Hi, [ www.hikashop.com/forum/mass-actions/8804...-working.html#226268](http://www.hikashop.com/forum/mass-actions/880487-mass-action-export-csv-path-and-email-not-working.html#226268) Regarding the link, you can now set a relative path. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84NzQ3MjktbWFzcy1hY3Rpb24tc2VuZC1lbWFpbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")** - [![mardhiah's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40166-mardhiah "View mardhiah's Profile") - [ Offline](/forum/user/40166-mardhiah) Less More - Posts: 29 - Thank you received: 0 - - 10 years 9 months ago [\#227813](#227813) by [mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile") Replied by *[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")* on topic *[Mass Action Send Email Error](/forum/44-mass-actions/874729-mass-action-send-email-error#227813 "-- HikaShop version -- : bussiness 2.17 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3.10-1ubuntu3.8 -- Browser(s) name and version -- : chrome Versión 40.0.2214.94 hello, I have the following problem . When I select send email on mass action : I get an empty email without attachments . Just email me the title appears . Thank You")* URGENT! i am unable send the email together with attachment on mass action. i am using joomla 2.5.6 and hikashop 2.6.1. These are the settings that i have done for the mass action. - [ ![Capture_2016-01-27.jpg](/forum/attachment/29081) ](/forum/attachment/29081 "...2016-01-27.jpg") [ ](/forum/attachment/29081?download=1 "...2016-01-27.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84NzQ3MjktbWFzcy1hY3Rpb24tc2VuZC1lbWFpbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 9 months ago [\#227817](#227817) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Mass Action Send Email Error](/forum/44-mass-actions/874729-mass-action-send-email-error#227817 "-- HikaShop version -- : bussiness 2.17 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3.10-1ubuntu3.8 -- Browser(s) name and version -- : chrome Versión 40.0.2214.94 hello, I have the following problem . When I select send email on mass action : I get an empty email without attachments . Just email me the title appears . Thank You")* Hi, Is the file created in the "/tmp" folder ? If not, so that's potentially due to folder permissions that are not enough permissive. Or you maybe have no elements returned by the mass action due to the filters. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84NzQ3MjktbWFzcy1hY3Rpb24tc2VuZC1lbWFpbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wernejo](/forum/user/38697-wernejo "View wernejo's Profile")** - [![wernejo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/crossing_kangaroo.png)](/forum/user/38697-wernejo "View wernejo's Profile") - [ Offline](/forum/user/38697-wernejo) Less More - Posts: 43 - Thank you received: 0 - - 10 years 5 months ago [\#241257](#241257) by [wernejo](/forum/user/38697-wernejo "View wernejo's Profile") Replied by *[wernejo](/forum/user/38697-wernejo "View wernejo's Profile")* on topic *[Mass Action Send Email Error](/forum/44-mass-actions/874729-mass-action-send-email-error#241257 "-- HikaShop version -- : bussiness 2.17 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3.10-1ubuntu3.8 -- Browser(s) name and version -- : chrome Versión 40.0.2214.94 hello, I have the following problem . When I select send email on mass action : I get an empty email without attachments . Just email me the title appears . Thank You")* Hi, Just a quick question in regards to exporting the CSV file but is there a way to have each file saved with a different file name? One of the mass actions I'm setting up is for whenever a customer adds or changes their billing address that I get sent a file with the changed address. Is it possible for each CSV to be saved on the server as "address01.csv, address02.csv, address03.csv"? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84NzQ3MjktbWFzcy1hY3Rpb24tc2VuZC1lbWFpbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 10 years 5 months ago [\#241275](#241275) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Mass Action Send Email Error](/forum/44-mass-actions/874729-mass-action-send-email-error#241275 "-- HikaShop version -- : bussiness 2.17 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3.10-1ubuntu3.8 -- Browser(s) name and version -- : chrome Versión 40.0.2214.94 hello, I have the following problem . When I select send email on mass action : I get an empty email without attachments . Just email me the title appears . Thank You")* Hi, What you can do is to add the {time} tag to the filename of the CSV in your mass action so that the date gets added to the file name. The following user(s) said Thank You: [wernejo](/forum/user/38697-wernejo "View wernejo's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84NzQ3MjktbWFzcy1hY3Rpb24tc2VuZC1lbWFpbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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