[Skip to main content](#vessel-content) # Product waitlist notification is not running ## - **[bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile")** - [![bdladmin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24744-bdladmin "View bdladmin's Profile") Topic Author - [ Offline](/forum/user/24744-bdladmin) Less More - Posts: 11 - Thank you received: 1 - - 10 years 4 months ago [\#241187](#241187) by [bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile") *[Product waitlist notification is not running](/forum/44-mass-actions/884730-product-waitlist-notification-is-not-running#241187 "-- url of the page with the problem -- : www.bijouxdelou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : Product waitlist notification is not running. The product notification plugin is enabled. The cron job is running. I see the currency/rates update and out of stock notification are running but the product notification is not running (when the report is viewed). Product notification was running fine until May 8, 2016. After May 8, my subscription expired and I renewed on May 11. It looks like product notification has not been running since May 11, 2016. I searched the forums and came upon this thread: hikashop.com/forum/customers/869466-waitlist-details.html Did the same thing happen to me since I allowed my subscription to pass for around 3 days? My cron URL is: www.bijouxdelou.com/index.php?option=com_hikashop&ctrl=cron Please advise. Thanks.")* was created by *[bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile")* -- url of the page with the problem -- : [ www.bijouxdelou.com](http://www.bijouxdelou.com) -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : Product waitlist notification is not running. The product notification plugin is enabled. The cron job is running. I see the currency/rates update and out of stock notification are running but the product notification is not running (when the report is viewed). Product notification was running fine until May 8, 2016. After May 8, my subscription expired and I renewed on May 11. It looks like product notification has not been running since May 11, 2016. I searched the forums and came upon this thread: [ hikashop.com/forum/customers/869466-waitlist-details.html](https://hikashop.com/forum/customers/869466-waitlist-details.html) Did the same thing happen to me since I allowed my subscription to pass for around 3 days? My cron URL is: [ www.bijouxdelou.com/index.php?option=com\_hikashop&ctrl=cron](http://www.bijouxdelou.com/index.php?option=com_hikashop&ctrl=cron) Please advise. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84ODQ3MzAtcHJvZHVjdC13YWl0bGlzdC1ub3RpZmljYXRpb24taXMtbm90LXJ1bm5pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile")** - [![bdladmin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24744-bdladmin "View bdladmin's Profile") Topic Author - [ Offline](/forum/user/24744-bdladmin) Less More - Posts: 11 - Thank you received: 1 - - 10 years 4 months ago [\#241217](#241217) by [bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile") Replied by *[bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile")* on topic *[Product waitlist notification is not running](/forum/44-mass-actions/884730-product-waitlist-notification-is-not-running#241217 "-- url of the page with the problem -- : www.bijouxdelou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : Product waitlist notification is not running. The product notification plugin is enabled. The cron job is running. I see the currency/rates update and out of stock notification are running but the product notification is not running (when the report is viewed). Product notification was running fine until May 8, 2016. After May 8, my subscription expired and I renewed on May 11. It looks like product notification has not been running since May 11, 2016. I searched the forums and came upon this thread: hikashop.com/forum/customers/869466-waitlist-details.html Did the same thing happen to me since I allowed my subscription to pass for around 3 days? My cron URL is: www.bijouxdelou.com/index.php?option=com_hikashop&ctrl=cron Please advise. Thanks.")* I do not know what you did but waitlist notify now works. It ran 2 hours ago (an hour after this ticket was raised) and just ran a few minutes ago (intervals of 2 hours which is the normal interval for waitlist notify). Will continue to monitor the script. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84ODQ3MzAtcHJvZHVjdC13YWl0bGlzdC1ub3RpZmljYXRpb24taXMtbm90LXJ1bm5pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 4 months ago [\#241203](#241203) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Product waitlist notification is not running](/forum/44-mass-actions/884730-product-waitlist-notification-is-not-running#241203 "-- url of the page with the problem -- : www.bijouxdelou.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : Product waitlist notification is not running. The product notification plugin is enabled. The cron job is running. I see the currency/rates update and out of stock notification are running but the product notification is not running (when the report is viewed). Product notification was running fine until May 8, 2016. After May 8, my subscription expired and I renewed on May 11. It looks like product notification has not been running since May 11, 2016. I searched the forums and came upon this thread: hikashop.com/forum/customers/869466-waitlist-details.html Did the same thing happen to me since I allowed my subscription to pass for around 3 days? My cron URL is: www.bijouxdelou.com/index.php?option=com_hikashop&ctrl=cron Please advise. Thanks.")* Hi, I've checked on our end and the cron task is running fine: > Connection accepted to the host : [ www.bijouxdelou.com](http://www.bijouxdelou.com) : 80 > at 26 May 16 14:02:09 > > --- > > > > => Result of the trigger at 26 May 16 14:02:30 > HTTP/1.1 200 OK > Date: Thu, 26 May 2016 11:44:13 GMT > Server: Apache > X-Powered-By: PHP/5.3.24 > Set-Cookie: d996b725e17f3c61a2eacdffd9494a14=a83aed57d4f8660870d2768e180fad79; path=/; HttpOnly > Vary: Accept-Encoding > Connection: close > Transfer-Encoding: chunked > Content-Type: text/html > > a1 > <div class="alert alert-info alert-block"><button type="button" class="close" data-dismiss="alert">Ã�</button><p>HikaShop Triggered at 2016-05-26 19:44</p></div> Note that the waitlist plugin will send emails only if you have customers who entered their emails to be notified and that you put back some stock for the products. I don't see another reason. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84ODQ3MzAtcHJvZHVjdC13YWl0bGlzdC1ub3RpZmljYXRpb24taXMtbm90LXJ1bm5pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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