[Skip to main content](#vessel-content) # Mass Action does not trigger automatically ## - **[saejangracer](/forum/user/41055-saejangracer "View saejangracer's Profile")** - [![saejangracer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41055-saejangracer "View saejangracer's Profile") Topic Author - [ Offline](/forum/user/41055-saejangracer) Less More - Posts: 25 - Thank you received: 2 - - 9 years 11 months ago [\#256263](#256263) by [saejangracer](/forum/user/41055-saejangracer "View saejangracer's Profile") *[Mass Action does not trigger automatically](/forum/44-mass-actions/887679-mass-action-does-not-trigger-automatically#256263 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Chrome 54.0.2840.99 m (64-bit) Hi Hikashop, As requested by Jerome, have started new thread in appropriate subforum here. The question was why the Mass Actions that I set up don't get triggered automatically. The Cron URL works: www.orz.com.sg/index.php?option=com_hikashop&ctrl=cron I'm checking with the host provider as well. The screen grab of the Mass Action set up is in the attachment - it's set to trigger everyday but it doesn't, did I set the Mass Action up incorrectly? Thank you =)")* was created by *[saejangracer](/forum/user/41055-saejangracer "View saejangracer's Profile")* -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Chrome 54.0.2840.99 m (64-bit) Hi Hikashop, As requested by Jerome, have started new thread in appropriate subforum here. The question was why the Mass Actions that I set up don't get triggered automatically. The Cron URL works: [ www.orz.com.sg/index.php?option=com\_hikashop&ctrl=cron](http://www.orz.com.sg/index.php?option=com_hikashop&ctrl=cron) I'm checking with the host provider as well. The screen grab of the Mass Action set up is in the attachment - it's set to trigger everyday but it doesn't, did I set the Mass Action up incorrectly? Thank you ![=)](/smile.gif "=)") --- Site building and troubleshooting [ www.hikashop.com/forum/product-category-...product-display.html](https://www.hikashop.com/forum/product-category-display/886962-editing-view-for-custom-front-end-product-display.html) (open) - [ ![MassActionNoTrigger_2016-11-28.jpg](/forum/attachment/34835) ](/forum/attachment/34835 "...2016-11-28.jpg") [ ](/forum/attachment/34835?download=1 "...2016-11-28.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84ODc2NzktbWFzcy1hY3Rpb24tZG9lcy1ub3QtdHJpZ2dlci1hdXRvbWF0aWNhbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 9 years 11 months ago [\#256277](#256277) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Mass Action does not trigger automatically](/forum/44-mass-actions/887679-mass-action-does-not-trigger-automatically#256277 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Chrome 54.0.2840.99 m (64-bit) Hi Hikashop, As requested by Jerome, have started new thread in appropriate subforum here. The question was why the Mass Actions that I set up don't get triggered automatically. The Cron URL works: www.orz.com.sg/index.php?option=com_hikashop&ctrl=cron I'm checking with the host provider as well. The screen grab of the Mass Action set up is in the attachment - it's set to trigger everyday but it doesn't, did I set the Mass Action up incorrectly? Thank you =)")* Hi, There are two things you can do in order to find the source of the problem: 1. Check that your cron task is working by following this documentation: [ www.hikashop.com/support/documentation/5...cron-task.html#check](https://www.hikashop.com/support/documentation/55-hikashop-cron-task.html#check) 2. Check that your mass action is working by using the "process" button at the top of the mass action to manually trigger it. You can remove filters, to see if it comes from a filter, or use an action "display the results" to see a listing of the results found with your filters, etc. If both your cron task and your mass action work, then I don't see why you would have that problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84ODc2NzktbWFzcy1hY3Rpb24tZG9lcy1ub3QtdHJpZ2dlci1hdXRvbWF0aWNhbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[saejangracer](/forum/user/41055-saejangracer "View saejangracer's Profile")** - [![saejangracer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41055-saejangracer "View saejangracer's Profile") Topic Author - [ Offline](/forum/user/41055-saejangracer) Less More - Posts: 25 - Thank you received: 2 - - 9 years 11 months ago [\#256576](#256576) by [saejangracer](/forum/user/41055-saejangracer "View saejangracer's Profile") Replied by *[saejangracer](/forum/user/41055-saejangracer "View saejangracer's Profile")* on topic *[Mass Action does not trigger automatically](/forum/44-mass-actions/887679-mass-action-does-not-trigger-automatically#256576 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Chrome 54.0.2840.99 m (64-bit) Hi Hikashop, As requested by Jerome, have started new thread in appropriate subforum here. The question was why the Mass Actions that I set up don't get triggered automatically. The Cron URL works: www.orz.com.sg/index.php?option=com_hikashop&ctrl=cron I'm checking with the host provider as well. The screen grab of the Mass Action set up is in the attachment - it's set to trigger everyday but it doesn't, did I set the Mass Action up incorrectly? Thank you =)")* Hi nicolas, Just to update - the Mass Action triggered automatically after I changed the time trigger to every hours, and the product trigger field to category_id instead of category_name Thank you ![=)](/smile.gif "=)") --- Site building and troubleshooting [ www.hikashop.com/forum/product-category-...product-display.html](https://www.hikashop.com/forum/product-category-display/886962-editing-view-for-custom-front-end-product-display.html) (open) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ0LW1hc3MtYWN0aW9ucy84ODc2NzktbWFzcy1hY3Rpb24tZG9lcy1ub3QtdHJpZ2dlci1hdXRvbWF0aWNhbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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