[Skip to main content](#vessel-content) # Coupon doesnt work. ## - **[nfc](/forum/user/30108-nfc "View nfc's Profile")** - [![nfc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30108-nfc "View nfc's Profile") Topic Author - [ Offline](/forum/user/30108-nfc) Less More - Posts: 3 - Thank you received: 0 - - 12 years 10 months ago [\#136072](#136072) by [nfc](/forum/user/30108-nfc "View nfc's Profile") *[Coupon doesnt work.](/forum/46-discount-coupon/864258-coupon-doesnt-work#136072 "-- url of the page with the problem -- : I can give the URL and temporary backend account to support if neccessary. -- HikaShop version -- : 2.2.3 -- Joomla version -- : 1.5.26 -- PHP version -- : x.x.x -- Browser(s) name and version -- : IE10, IE11 & Firefox 26.0 -- Error-message(debug-mod must be tuned on) -- : Hi, i can't get the coupons to work: The coupon input field is integrated in the checkout process. A coupon code is activated. If I enter the code during checkout nothing happens. After the first attempt the input field for the code still remains within the checkout page. After the second attempt it disappears without showing new prices at the basket. Even if I enter a non-existent code nothing happens. No "wrong code" or something like that. Please help, I have no more ideas :-( I can send a temporary backend admin login to support if needed. By the way, discount works fine but I need coupons badly.")* was created by *[nfc](/forum/user/30108-nfc "View nfc's Profile")* -- url of the page with the problem -- : I can give the URL and temporary backend account to support if neccessary. -- HikaShop version -- : 2.2.3 -- Joomla version -- : 1.5.26 -- PHP version -- : x.x.x -- Browser(s) name and version -- : IE10, IE11 & Firefox 26.0 -- Error-message(debug-mod must be tuned on) -- : Hi, i can't get the coupons to work: The coupon input field is integrated in the checkout process. A coupon code is activated. If I enter the code during checkout nothing happens. After the first attempt the input field for the code still remains within the checkout page. After the second attempt it disappears without showing new prices at the basket. Even if I enter a non-existent code nothing happens. No "wrong code" or something like that. Please help, I have no more ideas ![:-(](/media/kunena/emoticons/4.png ":-(") I can send a temporary backend admin login to support if needed. By the way, discount works fine but I need coupons badly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQyNTgtY291cG9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 10 months ago [\#136098](#136098) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Coupon doesnt work.](/forum/46-discount-coupon/864258-coupon-doesnt-work#136098 "-- url of the page with the problem -- : I can give the URL and temporary backend account to support if neccessary. -- HikaShop version -- : 2.2.3 -- Joomla version -- : 1.5.26 -- PHP version -- : x.x.x -- Browser(s) name and version -- : IE10, IE11 & Firefox 26.0 -- Error-message(debug-mod must be tuned on) -- : Hi, i can't get the coupons to work: The coupon input field is integrated in the checkout process. A coupon code is activated. If I enter the code during checkout nothing happens. After the first attempt the input field for the code still remains within the checkout page. After the second attempt it disappears without showing new prices at the basket. Even if I enter a non-existent code nothing happens. No "wrong code" or something like that. Please help, I have no more ideas :-( I can send a temporary backend admin login to support if needed. By the way, discount works fine but I need coupons badly.")* Hi, I have just submit a patch in order to fix it. Nicolas is currently building and sending a new package. Please re-download HikaShop 2.2.3, it will fix the problem. Sorry for the inconvenient. --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [nfc](/forum/user/30108-nfc "View nfc's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQyNTgtY291cG9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nfc](/forum/user/30108-nfc "View nfc's Profile")** - [![nfc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30108-nfc "View nfc's Profile") Topic Author - [ Offline](/forum/user/30108-nfc) Less More - Posts: 3 - Thank you received: 0 - - 12 years 10 months ago [\#136171](#136171) by [nfc](/forum/user/30108-nfc "View nfc's Profile") Replied by *[nfc](/forum/user/30108-nfc "View nfc's Profile")* on topic *[Coupon doesnt work.](/forum/46-discount-coupon/864258-coupon-doesnt-work#136171 "-- url of the page with the problem -- : I can give the URL and temporary backend account to support if neccessary. -- HikaShop version -- : 2.2.3 -- Joomla version -- : 1.5.26 -- PHP version -- : x.x.x -- Browser(s) name and version -- : IE10, IE11 & Firefox 26.0 -- Error-message(debug-mod must be tuned on) -- : Hi, i can't get the coupons to work: The coupon input field is integrated in the checkout process. A coupon code is activated. If I enter the code during checkout nothing happens. After the first attempt the input field for the code still remains within the checkout page. After the second attempt it disappears without showing new prices at the basket. Even if I enter a non-existent code nothing happens. No "wrong code" or something like that. Please help, I have no more ideas :-( I can send a temporary backend admin login to support if needed. By the way, discount works fine but I need coupons badly.")* Hi, thank you for the super quick support. Works fine for me now! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQyNTgtY291cG9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile")** - [![Genusskanzlei's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile") - [ Offline](/forum/user/30057-genusskanzlei) Less More - Posts: 23 - Thank you received: 1 - - 12 years 5 months ago [\#155725](#155725) by [Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile") Replied by *[Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile")* on topic *[Coupon doesnt work.](/forum/46-discount-coupon/864258-coupon-doesnt-work#155725 "-- url of the page with the problem -- : I can give the URL and temporary backend account to support if neccessary. -- HikaShop version -- : 2.2.3 -- Joomla version -- : 1.5.26 -- PHP version -- : x.x.x -- Browser(s) name and version -- : IE10, IE11 & Firefox 26.0 -- Error-message(debug-mod must be tuned on) -- : Hi, i can't get the coupons to work: The coupon input field is integrated in the checkout process. A coupon code is activated. If I enter the code during checkout nothing happens. After the first attempt the input field for the code still remains within the checkout page. After the second attempt it disappears without showing new prices at the basket. Even if I enter a non-existent code nothing happens. No "wrong code" or something like that. Please help, I have no more ideas :-( I can send a temporary backend admin login to support if needed. By the way, discount works fine but I need coupons badly.")* Hi! My Coupon doesn't work either. I have tried everything possible with no luck. I downloaded HikaShop Business back on December 8th, 2013. I see that you recommend to re-download the package, but I don't get any possibility to do this without paying again. Please let me know how I should proceed. This is the only functionally stopping me to go live with my web shop. Thanks in advance for the help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQyNTgtY291cG9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 12 years 5 months ago [\#155737](#155737) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Coupon doesnt work.](/forum/46-discount-coupon/864258-coupon-doesnt-work#155737 "-- url of the page with the problem -- : I can give the URL and temporary backend account to support if neccessary. -- HikaShop version -- : 2.2.3 -- Joomla version -- : 1.5.26 -- PHP version -- : x.x.x -- Browser(s) name and version -- : IE10, IE11 & Firefox 26.0 -- Error-message(debug-mod must be tuned on) -- : Hi, i can't get the coupons to work: The coupon input field is integrated in the checkout process. A coupon code is activated. If I enter the code during checkout nothing happens. After the first attempt the input field for the code still remains within the checkout page. After the second attempt it disappears without showing new prices at the basket. Even if I enter a non-existent code nothing happens. No "wrong code" or something like that. Please help, I have no more ideas :-( I can send a temporary backend admin login to support if needed. By the way, discount works fine but I need coupons badly.")* Hi, This was a temporary issue on the 2.2.3. So just update and it will work. Your access to updates is valid for 1 year after your purchase and yours is still valid until December 8th, 2014. You can get the latest version via the menu Your account>Your subscriptions. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQyNTgtY291cG9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile")** - [![Genusskanzlei's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile") - [ Offline](/forum/user/30057-genusskanzlei) Less More - Posts: 23 - Thank you received: 1 - - 12 years 5 months ago - 12 years 5 months ago [\#155800](#155800) by [Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile") Replied by *[Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile")* on topic *[Coupon doesnt work.](/forum/46-discount-coupon/864258-coupon-doesnt-work#155800 "-- url of the page with the problem -- : I can give the URL and temporary backend account to support if neccessary. -- HikaShop version -- : 2.2.3 -- Joomla version -- : 1.5.26 -- PHP version -- : x.x.x -- Browser(s) name and version -- : IE10, IE11 & Firefox 26.0 -- Error-message(debug-mod must be tuned on) -- : Hi, i can't get the coupons to work: The coupon input field is integrated in the checkout process. A coupon code is activated. If I enter the code during checkout nothing happens. After the first attempt the input field for the code still remains within the checkout page. After the second attempt it disappears without showing new prices at the basket. Even if I enter a non-existent code nothing happens. No "wrong code" or something like that. Please help, I have no more ideas :-( I can send a temporary backend admin login to support if needed. By the way, discount works fine but I need coupons badly.")* I upgraded to the latest version, however, the Coupon is not working right ![:(](/media/kunena/emoticons/5.png ":(") First, it will not be removed from my checkout when I click "delete", even thought I do the the system messages saying it was removed. Second, if my shopping cart is less of the value of my Coupon, it anyway displays the full value of the Coupon instead of the value that will be applied according to value the amount of my products. I hope to make my self clear ![:-)](/media/kunena/emoticons/9.png ":-)") Any suggestions? Thanks in advance! Last edit: 12 years 5 months ago by [Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQyNTgtY291cG9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 5 months ago [\#155883](#155883) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Coupon doesnt work.](/forum/46-discount-coupon/864258-coupon-doesnt-work#155883 "-- url of the page with the problem -- : I can give the URL and temporary backend account to support if neccessary. -- HikaShop version -- : 2.2.3 -- Joomla version -- : 1.5.26 -- PHP version -- : x.x.x -- Browser(s) name and version -- : IE10, IE11 & Firefox 26.0 -- Error-message(debug-mod must be tuned on) -- : Hi, i can't get the coupons to work: The coupon input field is integrated in the checkout process. A coupon code is activated. If I enter the code during checkout nothing happens. After the first attempt the input field for the code still remains within the checkout page. After the second attempt it disappears without showing new prices at the basket. Even if I enter a non-existent code nothing happens. No "wrong code" or something like that. Please help, I have no more ideas :-( I can send a temporary backend admin login to support if needed. By the way, discount works fine but I need coupons badly.")* Hello, I just tested it on my end and it's working fine, can you give us a link to your website and one of your coupon code so that we can directly test it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQyNTgtY291cG9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile")** - [![Genusskanzlei's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile") - [ Offline](/forum/user/30057-genusskanzlei) Less More - Posts: 23 - Thank you received: 1 - - 12 years 5 months ago [\#155993](#155993) by [Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile") Replied by *[Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile")* on topic *[Coupon doesnt work.](/forum/46-discount-coupon/864258-coupon-doesnt-work#155993 "-- url of the page with the problem -- : I can give the URL and temporary backend account to support if neccessary. -- HikaShop version -- : 2.2.3 -- Joomla version -- : 1.5.26 -- PHP version -- : x.x.x -- Browser(s) name and version -- : IE10, IE11 & Firefox 26.0 -- Error-message(debug-mod must be tuned on) -- : Hi, i can't get the coupons to work: The coupon input field is integrated in the checkout process. A coupon code is activated. If I enter the code during checkout nothing happens. After the first attempt the input field for the code still remains within the checkout page. After the second attempt it disappears without showing new prices at the basket. Even if I enter a non-existent code nothing happens. No "wrong code" or something like that. Please help, I have no more ideas :-( I can send a temporary backend admin login to support if needed. By the way, discount works fine but I need coupons badly.")* I just sent you a private message. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQyNTgtY291cG9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile")** - [![Genusskanzlei's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile") - [ Offline](/forum/user/30057-genusskanzlei) Less More - Posts: 23 - Thank you received: 1 - - 12 years 5 months ago [\#156263](#156263) by [Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile") Replied by *[Genusskanzlei](/forum/user/30057-genusskanzlei "View Genusskanzlei's Profile")* on topic *[Coupon doesnt work.](/forum/46-discount-coupon/864258-coupon-doesnt-work#156263 "-- url of the page with the problem -- : I can give the URL and temporary backend account to support if neccessary. -- HikaShop version -- : 2.2.3 -- Joomla version -- : 1.5.26 -- PHP version -- : x.x.x -- Browser(s) name and version -- : IE10, IE11 & Firefox 26.0 -- Error-message(debug-mod must be tuned on) -- : Hi, i can't get the coupons to work: The coupon input field is integrated in the checkout process. A coupon code is activated. If I enter the code during checkout nothing happens. After the first attempt the input field for the code still remains within the checkout page. After the second attempt it disappears without showing new prices at the basket. Even if I enter a non-existent code nothing happens. No "wrong code" or something like that. Please help, I have no more ideas :-( I can send a temporary backend admin login to support if needed. By the way, discount works fine but I need coupons badly.")* Hi Mohamed! We did some changes in the settings for the Coupon and now it works! Sorry for the trouble! The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQyNTgtY291cG9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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