[Skip to main content](#vessel-content) # Redeem coupon at order create ## - **[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")** - [![wozzie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26495-wozzie "View wozzie's Profile") Topic Author - [ Offline](/forum/user/26495-wozzie) Less More - Posts: 28 - Thank you received: 0 - - 12 years 10 months ago [\#137656](#137656) by [wozzie](/forum/user/26495-wozzie "View wozzie's Profile") *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#137656 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* was created by *[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")* We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 12 years 10 months ago [\#137689](#137689) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#137689 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* Hi, If you modify the database directly, HikaShop won't be triggered so all the code which should be executed for the order processing (coupon, stock, market vendors, serial management, etc) won't. I recommend you to create a little plugin which will use the HikaShop function in order to change the order status. Code: $orderClass = hikashop_get('class.order'); $updateOrder = new stdClass(); $updateOrder->order_id = $order_id; $updateOrder->order_status = 'shipped'; $orderClass->save($updateOrder); So your third party application could call an URL in your website, given the order_id in parameters (with a secret password or other thing for the security). Your plugin will catch it, call HikaShop to change the order_status and all will work better. The "HikaSerial coupon" step is a new step which allow you to use HikaShop coupons or HikaSerial serials during the checkout. If you have some consumable serials (like with the new points plugins), it could be useful to let the customer enter his serial during the checkout in order to gain his points. (instead of having a module somewhere in your site). If you do not have serial to consume, you do not need this special HikaSerial checkout step. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")** - [![wozzie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26495-wozzie "View wozzie's Profile") Topic Author - [ Offline](/forum/user/26495-wozzie) Less More - Posts: 28 - Thank you received: 0 - - 12 years 10 months ago [\#137706](#137706) by [wozzie](/forum/user/26495-wozzie "View wozzie's Profile") Replied by *[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#137706 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* Perhaps will try that. Is it also possible to redeem a coupon once the orderstatus is 'order created' or 'order payed' ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 12 years 10 months ago [\#137712](#137712) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#137712 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* Hi, Why do you want to "redeem" a coupon when the order is created ? A coupon will be use when the order is created and we update the coupon only when the order is cancelled (to change back the coupon counter). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")** - [![wozzie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26495-wozzie "View wozzie's Profile") Topic Author - [ Offline](/forum/user/26495-wozzie) Less More - Posts: 28 - Thank you received: 0 - - 12 years 10 months ago [\#137715](#137715) by [wozzie](/forum/user/26495-wozzie "View wozzie's Profile") Replied by *[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#137715 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* When I create coupons with HikaSerial, those coupons are listed in HikaShop with quota 0/1 (Each coupon may be used only once, but it has been used zero times). When I place an order it's still 0/1. Only when I change the order into 'Sent', the quota of the used coupon changes from 0/1 to 1/1 preventing a user to use it a second time. Perhaps I'm overlooking something or how do I generate the coupons otherwise? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 12 years 10 months ago [\#137765](#137765) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#137765 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* We cannot reproduce what you're saying with the latest version of HikaShop on our end. The "number of used times" of a coupon is increased when an order with that coupon code is created, not when it is updated. Maybe you have an old version of HikaShop with a bug ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")** - [![wozzie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26495-wozzie "View wozzie's Profile") Topic Author - [ Offline](/forum/user/26495-wozzie) Less More - Posts: 28 - Thank you received: 0 - - 12 years 10 months ago - 12 years 10 months ago [\#138223](#138223) by [wozzie](/forum/user/26495-wozzie "View wozzie's Profile") Replied by *[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#138223 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* Verified a couple of things, steps to reproduce: [not working] - Create a coupon with e.g. 5 EURO discount - Place a 5 EURO product in your shopping basket - Start payment process, enter coupon code and the amount to be payed will be reduced to 0 EURO - Order will be 'Confirmed'; Coupon is listed within order but usage count at coupon is not reduced. (This way the payment plugin is also not involved, because order will be entirely processed by HikaShop) Last edit: 12 years 10 months ago by [wozzie](/forum/user/26495-wozzie "View wozzie's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 12 years 10 months ago [\#138247](#138247) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#138247 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* That probably happens because the order is confirmed directly when it is created. Change the "send confirmation email" option of the "validate free order" plugin of Hikashop via the joomla plugins manager and the order will be confirmed on a second step and you should not have the issue anymore. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")** - [![wozzie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26495-wozzie "View wozzie's Profile") Topic Author - [ Offline](/forum/user/26495-wozzie) Less More - Posts: 28 - Thank you received: 0 - - 12 years 10 months ago [\#138250](#138250) by [wozzie](/forum/user/26495-wozzie "View wozzie's Profile") Replied by *[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#138250 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* Changed 'Validate free order' plugin setting and changed 'Send confirmation email' to No. Seems to work now for free orders! Now there still is an issue using the IDEAL plugin; Coupon usage is not increased / redeemed when payment is done. Also informed the IDEAL plugin creator (ccIDEAL), but perhaps you know where to look? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 12 years 10 months ago [\#138255](#138255) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#138255 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* Does it works for you with other payment plugins like PayPal ? If yes, then the issue is really in the payment plugin and that should be fixed by the developer of the payment plugin. If no, then the issue is within HikaShop and we would need more information on how you configured the PayPal plugin and the order status options in the configuration to be able to reproduce the issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")** - [![wozzie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26495-wozzie "View wozzie's Profile") Topic Author - [ Offline](/forum/user/26495-wozzie) Less More - Posts: 28 - Thank you received: 0 - - 12 years 10 months ago [\#138261](#138261) by [wozzie](/forum/user/26495-wozzie "View wozzie's Profile") Replied by *[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#138261 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* Seems the problem also occurs using the Paypal plugin. Order status is 'confirmed', coupon is not redeemed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 12 years 10 months ago [\#138292](#138292) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#138292 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* Can you replace the file administrator/components/com_hikashop/classes/order.php with the one in this archive and try again ? *This attachment is hidden for guests. Please log in or register to see it.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")** - [![wozzie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26495-wozzie "View wozzie's Profile") Topic Author - [ Offline](/forum/user/26495-wozzie) Less More - Posts: 28 - Thank you received: 0 - - 12 years 10 months ago - 12 years 10 months ago [\#138467](#138467) by [wozzie](/forum/user/26495-wozzie "View wozzie's Profile") Replied by *[wozzie](/forum/user/26495-wozzie "View wozzie's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#138467 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* Will verify. Seems to work now with Paypal (No IPN reveived from Paypal yet, order status is created). Still something going wrong with iDEAL (During payment process coupon usage is increased, but after payment confirmed & return back to shop coupon is released). Last edit: 12 years 10 months ago by [wozzie](/forum/user/26495-wozzie "View wozzie's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 8 months ago [\#147229](#147229) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Redeem coupon at order create](/forum/46-discount-coupon/864538-redeem-coupon-at-order-create#147229 "We would like to redeem a coupon once the order is created or payed, instead of order has been send. A third party application is changing the order status from payed into send, using an mysql query directly; Therefore HikaShop does not redeem the coupon. Or perhaps there is a better solution? (Do we need to use the HikaSerial coupon or the HikaShop coupon during checkout?) Using HikaShop en HikaSerial")* Hi, If your problem is not solved, thanks to update HikaShop, some changes have been made regarding the coupons. That will probably help you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84NjQ1MzgtcmVkZWVtLWNvdXBvbi1hdC1vcmRlci1jcmVhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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