[Skip to main content](#vessel-content) # Coupon not applied upon payment ## - **[webmistress](/forum/user/39483-webmistress "View webmistress's Profile")** - [![webmistress's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39483-webmistress "View webmistress's Profile") Topic Author - [ Offline](/forum/user/39483-webmistress) Less More - Posts: 5 - Thank you received: 0 - - 10 years 11 months ago [\#219632](#219632) by [webmistress](/forum/user/39483-webmistress "View webmistress's Profile") *[Coupon not applied upon payment](/forum/46-discount-coupon/880290-coupon-not-applied-upon-payment#219632 "-- url of the page with the problem -- : annacrusis.org/tkts -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong?")* was created by *[webmistress](/forum/user/39483-webmistress "View webmistress's Profile")* -- url of the page with the problem -- : [ annacrusis.org/tkts](http://annacrusis.org/tkts) -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong? - [ ![Screen_Shot_2015-11-05_at_7_41_55_PM.png](/forum/attachment/27459) ](/forum/attachment/27459 "...7_41_55_PM.png") [ ](/forum/attachment/27459?download=1 "...7_41_55_PM.png") - [ ![Screen_Shot_2015-11-05_at_7_42_33_PM.png](/forum/attachment/27460) ](/forum/attachment/27460 "...7_42_33_PM.png") [ ](/forum/attachment/27460?download=1 "...7_42_33_PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODAyOTAtY291cG9uLW5vdC1hcHBsaWVkLXVwb24tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 11 months ago [\#219646](#219646) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Coupon not applied upon payment](/forum/46-discount-coupon/880290-coupon-not-applied-upon-payment#219646 "-- url of the page with the problem -- : annacrusis.org/tkts -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong?")* Hi, I don't see why that would happen. The coupon value is supposed to be sent to PayPal too. I wanted to check on your website, but your products have a user group after purchase set, which requires to be logged in with a user account, but your checkout is configured to only allow guest checkout so I'm not able to move forward the login step of your checkout. An easy solution however is to turn off the "send order details" setting of your PayPal payment method. That way, you'll get the full amount of the order sent to PayPal instead of the details and the amount will correspond to the order total amount, no matter what. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODAyOTAtY291cG9uLW5vdC1hcHBsaWVkLXVwb24tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[webmistress](/forum/user/39483-webmistress "View webmistress's Profile")** - [![webmistress's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39483-webmistress "View webmistress's Profile") Topic Author - [ Offline](/forum/user/39483-webmistress) Less More - Posts: 5 - Thank you received: 0 - - 10 years 11 months ago [\#219705](#219705) by [webmistress](/forum/user/39483-webmistress "View webmistress's Profile") Replied by *[webmistress](/forum/user/39483-webmistress "View webmistress's Profile")* on topic *[Coupon not applied upon payment](/forum/46-discount-coupon/880290-coupon-not-applied-upon-payment#219705 "-- url of the page with the problem -- : annacrusis.org/tkts -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong?")* I turned off "send order details" in the Paypal plugin but it still does not apply the coupon. (I also turned off the user group assignment in the product) What else could it be? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODAyOTAtY291cG9uLW5vdC1hcHBsaWVkLXVwb24tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[webmistress](/forum/user/39483-webmistress "View webmistress's Profile")** - [![webmistress's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39483-webmistress "View webmistress's Profile") Topic Author - [ Offline](/forum/user/39483-webmistress) Less More - Posts: 5 - Thank you received: 0 - - 10 years 11 months ago [\#219765](#219765) by [webmistress](/forum/user/39483-webmistress "View webmistress's Profile") Replied by *[webmistress](/forum/user/39483-webmistress "View webmistress's Profile")* on topic *[Coupon not applied upon payment](/forum/46-discount-coupon/880290-coupon-not-applied-upon-payment#219765 "-- url of the page with the problem -- : annacrusis.org/tkts -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong?")* The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - order details are turned off in the PapPal plugin. I have changed to allow for registered users and guests - The coupon works when logged in as the super user. The coupon does not work when logged in as another user or when purchasing as a guest. Please help! annacrusis.com/tkts Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODAyOTAtY291cG9uLW5vdC1hcHBsaWVkLXVwb24tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 11 months ago [\#219876](#219876) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Coupon not applied upon payment](/forum/46-discount-coupon/880290-coupon-not-applied-upon-payment#219876 "-- url of the page with the problem -- : annacrusis.org/tkts -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong?")* Hi, Can you provide a screenshot of the settings of the coupon and a user account with enough rights so that we can use the coupon and reproduce the issue ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODAyOTAtY291cG9uLW5vdC1hcHBsaWVkLXVwb24tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[webmistress](/forum/user/39483-webmistress "View webmistress's Profile")** - [![webmistress's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39483-webmistress "View webmistress's Profile") Topic Author - [ Offline](/forum/user/39483-webmistress) Less More - Posts: 5 - Thank you received: 0 - - 10 years 11 months ago [\#219894](#219894) by [webmistress](/forum/user/39483-webmistress "View webmistress's Profile") Replied by *[webmistress](/forum/user/39483-webmistress "View webmistress's Profile")* on topic *[Coupon not applied upon payment](/forum/46-discount-coupon/880290-coupon-not-applied-upon-payment#219894 "-- url of the page with the problem -- : annacrusis.org/tkts -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong?")* Sure - Here are the screenshots of the coupon settings. You should be able to use the coupon as a GUEST with no log in but feel free to also try USER: Kim PW: s1ng3rs - [ ![Screen_Shot_2015-11-08_at_8_54_11_AM.png](/forum/attachment/27531) ](/forum/attachment/27531 "...8_54_11_AM.png") [ ](/forum/attachment/27531?download=1 "...8_54_11_AM.png") - [ ![Screen_Shot_2015-11-08_at_8_54_43_AM.png](/forum/attachment/27532) ](/forum/attachment/27532 "...8_54_43_AM.png") [ ](/forum/attachment/27532?download=1 "...8_54_43_AM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODAyOTAtY291cG9uLW5vdC1hcHBsaWVkLXVwb24tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[webmistress](/forum/user/39483-webmistress "View webmistress's Profile")** - [![webmistress's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39483-webmistress "View webmistress's Profile") Topic Author - [ Offline](/forum/user/39483-webmistress) Less More - Posts: 5 - Thank you received: 0 - - 10 years 11 months ago [\#220062](#220062) by [webmistress](/forum/user/39483-webmistress "View webmistress's Profile") Replied by *[webmistress](/forum/user/39483-webmistress "View webmistress's Profile")* on topic *[Coupon not applied upon payment](/forum/46-discount-coupon/880290-coupon-not-applied-upon-payment#220062 "-- url of the page with the problem -- : annacrusis.org/tkts -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong?")* I really need help here - Guest checkout continues to not transfer the correct price to PayPal. Please!? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODAyOTAtY291cG9uLW5vdC1hcHBsaWVkLXVwb24tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 11 months ago [\#220403](#220403) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Coupon not applied upon payment](/forum/46-discount-coupon/880290-coupon-not-applied-upon-payment#220403 "-- url of the page with the problem -- : annacrusis.org/tkts -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong?")* Hello and sorry for the late reply, When I try to login with the account "Kim" I'm having the following error message : > Failed to authenticate: Access Denied So I wasn't able to reproduce your issue, I just tried it with the same configuration on my end and it worked fine, so I will really need to test it on your shop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODAyOTAtY291cG9uLW5vdC1hcHBsaWVkLXVwb24tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[madjedo](/forum/user/35774-madjedo "View madjedo's Profile")** - [![madjedo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35774-madjedo "View madjedo's Profile") - [ Offline](/forum/user/35774-madjedo) Less More - Posts: 59 - Thank you received: 1 - - 10 years 11 months ago [\#221088](#221088) by [madjedo](/forum/user/35774-madjedo "View madjedo's Profile") Replied by *[madjedo](/forum/user/35774-madjedo "View madjedo's Profile")* on topic *[Coupon not applied upon payment](/forum/46-discount-coupon/880290-coupon-not-applied-upon-payment#221088 "-- url of the page with the problem -- : annacrusis.org/tkts -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong?")* Hi, I am having the same problem! I could really need some help, i don't know what im doing wrong. I have the latest 2.6.0 version and on earlier versions it was working fine. I don't use PayPal, I use ePay. But I also use "HikaShop collect on delivery payment plugin" and it is the same problem there. Also, when I check the order that has been created on the backend. The same problem, no coupon was applied and the full order amount is listed. Best Regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODAyOTAtY291cG9uLW5vdC1hcHBsaWVkLXVwb24tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 11 months ago [\#221108](#221108) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Coupon not applied upon payment](/forum/46-discount-coupon/880290-coupon-not-applied-upon-payment#221108 "-- url of the page with the problem -- : annacrusis.org/tkts -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong?")* Hi, We're not able to reproduce the problem. Please provide a link to the shop and the instructions necessary to reproduce the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODAyOTAtY291cG9uLW5vdC1hcHBsaWVkLXVwb24tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[madjedo](/forum/user/35774-madjedo "View madjedo's Profile")** - [![madjedo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35774-madjedo "View madjedo's Profile") - [ Offline](/forum/user/35774-madjedo) Less More - Posts: 59 - Thank you received: 1 - - 10 years 11 months ago [\#221544](#221544) by [madjedo](/forum/user/35774-madjedo "View madjedo's Profile") Replied by *[madjedo](/forum/user/35774-madjedo "View madjedo's Profile")* on topic *[Coupon not applied upon payment](/forum/46-discount-coupon/880290-coupon-not-applied-upon-payment#221544 "-- url of the page with the problem -- : annacrusis.org/tkts -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong?")* Did you get my PM? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODAyOTAtY291cG9uLW5vdC1hcHBsaWVkLXVwb24tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[madjedo](/forum/user/35774-madjedo "View madjedo's Profile")** - [![madjedo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35774-madjedo "View madjedo's Profile") - [ Offline](/forum/user/35774-madjedo) Less More - Posts: 59 - Thank you received: 1 - - 10 years 11 months ago [\#221664](#221664) by [madjedo](/forum/user/35774-madjedo "View madjedo's Profile") Replied by *[madjedo](/forum/user/35774-madjedo "View madjedo's Profile")* on topic *[Coupon not applied upon payment](/forum/46-discount-coupon/880290-coupon-not-applied-upon-payment#221664 "-- url of the page with the problem -- : annacrusis.org/tkts -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.27 -- Browser(s) name and version -- : chromeVersion 46.0.2490.80 (64-bit) The coupon shows up correctly on the checkout but when sent to PayPal - the full price is shown - What am I doing wrong?")* I found solution here: [ www.hikashop.com/forum/install-update/87...de-issue.html#216765](http://www.hikashop.com/forum/install-update/879740-discount-code-issue.html#216765) Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODAyOTAtY291cG9uLW5vdC1hcHBsaWVkLXVwb24tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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