[Skip to main content](#vessel-content) # Discounts Affects Item Price in Manual Orders ## - **[bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile")** - [![bdladmin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24744-bdladmin "View bdladmin's Profile") Topic Author - [ Offline](/forum/user/24744-bdladmin) Less More - Posts: 11 - Thank you received: 1 - - 10 years 10 months ago [\#223616](#223616) by [bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile") *[Discounts Affects Item Price in Manual Orders](/forum/46-discount-coupon/881005-discounts-affects-item-price-in-manual-orders#223616 "-- url of the page with the problem -- : 173.199.186.15/jshinetest -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 47.0.2526.73 m This issue occurs when: 1. There is a discount with a custom access level 2. A manual order is created and an item is selected The issue is that the discount is applied to unit item price even though the ID creating the order is not part of the custom viewing group. The attached files shows how you can recreate the problem: 1. Screenshot below shows that there is only 1 discount sitewide (10% off for all items) 2. Screenshot below shows that the discount should only be applied to all users under the "Reseller" viewing group 3. Screenshot below shows that a manual order is created. Note that ProductID 1096 costs PHP 1,600.00. 4. Screenshot below shows that when an item is added to the order, the 10% discount is applied to the item. Is there a workaround so that the discount with custom access will not affect item prices in manually created orders? Thanks in advance.")* was created by *[bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile")* -- url of the page with the problem -- : [ 173.199.186.15/jshinetest](http://173.199.186.15/jshinetest) -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 47.0.2526.73 m This issue occurs when: 1. There is a discount with a custom access level 2. A manual order is created and an item is selected The issue is that the discount is applied to unit item price even though the ID creating the order is not part of the custom viewing group. The attached files shows how you can recreate the problem: 1. Screenshot below shows that there is only 1 discount sitewide (10% off for all items) [ ![discount_list.jpg](/forum/attachment/28355) ](/forum/attachment/28355 "discount_list.jpg") 2. Screenshot below shows that the discount should only be applied to all users under the "Reseller" viewing group [ ![reseller_10perc.jpg](/forum/attachment/28356) ](/forum/attachment/28356 "...ler_10perc.jpg") 3. Screenshot below shows that a manual order is created. Note that ProductID 1096 costs PHP 1,600.00. [ ![create_order_select_product.jpg](/forum/attachment/28357) ](/forum/attachment/28357 "...ct_product.jpg") 4. Screenshot below shows that when an item is added to the order, the 10% discount is applied to the item. [ ![create_order_shows_10perc_off.jpg](/forum/attachment/28358) ](/forum/attachment/28358 "...10perc_off.jpg") Is there a workaround so that the discount with custom access will not affect item prices in manually created orders? Thanks in advance. - [ ![discount_list.jpg](/forum/attachment/28355) ](/forum/attachment/28355 "discount_list.jpg") [ ](/forum/attachment/28355?download=1 "discount_list.jpg") - [ ![reseller_10perc.jpg](/forum/attachment/28356) ](/forum/attachment/28356 "...ler_10perc.jpg") [ ](/forum/attachment/28356?download=1 "...ler_10perc.jpg") - [ ![create_order_select_product.jpg](/forum/attachment/28357) ](/forum/attachment/28357 "...ct_product.jpg") [ ](/forum/attachment/28357?download=1 "...ct_product.jpg") - [ ![create_order_shows_10perc_off.jpg](/forum/attachment/28358) ](/forum/attachment/28358 "...10perc_off.jpg") [ ](/forum/attachment/28358?download=1 "...10perc_off.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODEwMDUtZGlzY291bnRzLWFmZmVjdHMtaXRlbS1wcmljZS1pbi1tYW51YWwtb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile")** - [![bdladmin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24744-bdladmin "View bdladmin's Profile") Topic Author - [ Offline](/forum/user/24744-bdladmin) Less More - Posts: 11 - Thank you received: 1 - - 10 years 10 months ago [\#223618](#223618) by [bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile") Replied by *[bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile")* on topic *[Discounts Affects Item Price in Manual Orders](/forum/46-discount-coupon/881005-discounts-affects-item-price-in-manual-orders#223618 "-- url of the page with the problem -- : 173.199.186.15/jshinetest -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 47.0.2526.73 m This issue occurs when: 1. There is a discount with a custom access level 2. A manual order is created and an item is selected The issue is that the discount is applied to unit item price even though the ID creating the order is not part of the custom viewing group. The attached files shows how you can recreate the problem: 1. Screenshot below shows that there is only 1 discount sitewide (10% off for all items) 2. Screenshot below shows that the discount should only be applied to all users under the "Reseller" viewing group 3. Screenshot below shows that a manual order is created. Note that ProductID 1096 costs PHP 1,600.00. 4. Screenshot below shows that when an item is added to the order, the 10% discount is applied to the item. Is there a workaround so that the discount with custom access will not affect item prices in manually created orders? Thanks in advance.")* Apologies for the incorrect category. Can a moderator move this to Discounts and Coupons? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODEwMDUtZGlzY291bnRzLWFmZmVjdHMtaXRlbS1wcmljZS1pbi1tYW51YWwtb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 10 months ago [\#223631](#223631) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Discounts Affects Item Price in Manual Orders](/forum/46-discount-coupon/881005-discounts-affects-item-price-in-manual-orders#223631 "-- url of the page with the problem -- : 173.199.186.15/jshinetest -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 47.0.2526.73 m This issue occurs when: 1. There is a discount with a custom access level 2. A manual order is created and an item is selected The issue is that the discount is applied to unit item price even though the ID creating the order is not part of the custom viewing group. The attached files shows how you can recreate the problem: 1. Screenshot below shows that there is only 1 discount sitewide (10% off for all items) 2. Screenshot below shows that the discount should only be applied to all users under the "Reseller" viewing group 3. Screenshot below shows that a manual order is created. Note that ProductID 1096 costs PHP 1,600.00. 4. Screenshot below shows that when an item is added to the order, the 10% discount is applied to the item. Is there a workaround so that the discount with custom access will not affect item prices in manually created orders? Thanks in advance.")* Hi, The discounts are not filtered based on who is logged in the backend (since you have access to everything anyway in the backend), but based on the customer assigned to the order. So before selected a product, you need to select the customer of the order. Once done, when you add a product to the order, it will use the user groups of that user to determine which discounts can be applied to the price of the product. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODEwMDUtZGlzY291bnRzLWFmZmVjdHMtaXRlbS1wcmljZS1pbi1tYW51YWwtb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile")** - [![bdladmin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24744-bdladmin "View bdladmin's Profile") Topic Author - [ Offline](/forum/user/24744-bdladmin) Less More - Posts: 11 - Thank you received: 1 - - 10 years 10 months ago [\#223685](#223685) by [bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile") Replied by *[bdladmin](/forum/user/24744-bdladmin "View bdladmin's Profile")* on topic *[Discounts Affects Item Price in Manual Orders](/forum/46-discount-coupon/881005-discounts-affects-item-price-in-manual-orders#223685 "-- url of the page with the problem -- : 173.199.186.15/jshinetest -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Chrome 47.0.2526.73 m This issue occurs when: 1. There is a discount with a custom access level 2. A manual order is created and an item is selected The issue is that the discount is applied to unit item price even though the ID creating the order is not part of the custom viewing group. The attached files shows how you can recreate the problem: 1. Screenshot below shows that there is only 1 discount sitewide (10% off for all items) 2. Screenshot below shows that the discount should only be applied to all users under the "Reseller" viewing group 3. Screenshot below shows that a manual order is created. Note that ProductID 1096 costs PHP 1,600.00. 4. Screenshot below shows that when an item is added to the order, the 10% discount is applied to the item. Is there a workaround so that the discount with custom access will not affect item prices in manually created orders? Thanks in advance.")* Hi Nicolas, Understood and tested on my end that everything works as you described. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODEwMDUtZGlzY291bnRzLWFmZmVjdHMtaXRlbS1wcmljZS1pbi1tYW51YWwtb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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