[Skip to main content](#vessel-content) # Coupon code not working at all. ## - **[Raptortitanium](/forum/user/45601-raptortitanium "View Raptortitanium's Profile")** - [![Raptortitanium's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45601-raptortitanium "View Raptortitanium's Profile") Topic Author - [ Offline](/forum/user/45601-raptortitanium) Less More - Posts: 3 - Thank you received: 0 - - 10 years 1 week ago [\#252695](#252695) by [Raptortitanium](/forum/user/45601-raptortitanium "View Raptortitanium's Profile") *[Coupon code not working at all.](/forum/46-discount-coupon/886968-coupon-code-not-working-at-all#252695 "Hi all I am trying to get this coupon code to work and cannot figure out why this keeps throwing up the error "code1234: The coupon you entered is not valid". I have attached screenshots on my findings.")* was created by *[Raptortitanium](/forum/user/45601-raptortitanium "View Raptortitanium's Profile")* Hi all I am trying to get this coupon code to work and cannot figure out why this keeps throwing up the error "code1234: The coupon you entered is not valid". I have attached screenshots on my findings. - [ ![Problem1.jpg](/forum/attachment/34037) ](/forum/attachment/34037 "Problem1.jpg") [ ](/forum/attachment/34037?download=1 "Problem1.jpg") - [ ![Problem2.jpg](/forum/attachment/34038) ](/forum/attachment/34038 "Problem2.jpg") [ ](/forum/attachment/34038?download=1 "Problem2.jpg") - [ ![Problem4.jpg](/forum/attachment/34039) ](/forum/attachment/34039 "Problem4.jpg") [ ](/forum/attachment/34039?download=1 "Problem4.jpg") - [ ![Problem3.jpg](/forum/attachment/34040) ](/forum/attachment/34040 "Problem3.jpg") [ ](/forum/attachment/34040?download=1 "Problem3.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODY5NjgtY291cG9uLWNvZGUtbm90LXdvcmtpbmctYXQtYWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Raptortitanium](/forum/user/45601-raptortitanium "View Raptortitanium's Profile")** - [![Raptortitanium's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45601-raptortitanium "View Raptortitanium's Profile") Topic Author - [ Offline](/forum/user/45601-raptortitanium) Less More - Posts: 3 - Thank you received: 0 - - 10 years 6 days ago [\#252735](#252735) by [Raptortitanium](/forum/user/45601-raptortitanium "View Raptortitanium's Profile") Replied by *[Raptortitanium](/forum/user/45601-raptortitanium "View Raptortitanium's Profile")* on topic *[Coupon code not working at all.](/forum/46-discount-coupon/886968-coupon-code-not-working-at-all#252735 "Hi all I am trying to get this coupon code to work and cannot figure out why this keeps throwing up the error "code1234: The coupon you entered is not valid". I have attached screenshots on my findings.")* Bump Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODY5NjgtY291cG9uLWNvZGUtbm90LXdvcmtpbmctYXQtYWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 6 days ago [\#252777](#252777) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Coupon code not working at all.](/forum/46-discount-coupon/886968-coupon-code-not-working-at-all#252777 "Hi all I am trying to get this coupon code to work and cannot figure out why this keeps throwing up the error "code1234: The coupon you entered is not valid". I have attached screenshots on my findings.")* Hi, There are two options I can see: - The code you entered in the checkout is not exactly the one you have in the settings of the coupon. For example, if you have a space at the end of the code... So please double check on that. - You have a third party extension/plugin implementing the triggers onBeforeCouponLoad or onBeforeCouponCheck and messing with the coupon system of HikaShop in some way. Please check that it's not the case or deactivate the said extension and see if that helps. If it does, you'll have to contact the support of that extension. Please don't bump messages unless you waited more than 24h. Otherwise, you'll have to wait even more. The following user(s) said Thank You: [Raptortitanium](/forum/user/45601-raptortitanium "View Raptortitanium's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODY5NjgtY291cG9uLWNvZGUtbm90LXdvcmtpbmctYXQtYWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Raptortitanium](/forum/user/45601-raptortitanium "View Raptortitanium's Profile")** - [![Raptortitanium's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45601-raptortitanium "View Raptortitanium's Profile") Topic Author - [ Offline](/forum/user/45601-raptortitanium) Less More - Posts: 3 - Thank you received: 0 - - 10 years 6 days ago [\#252788](#252788) by [Raptortitanium](/forum/user/45601-raptortitanium "View Raptortitanium's Profile") Replied by *[Raptortitanium](/forum/user/45601-raptortitanium "View Raptortitanium's Profile")* on topic *[Coupon code not working at all.](/forum/46-discount-coupon/886968-coupon-code-not-working-at-all#252788 "Hi all I am trying to get this coupon code to work and cannot figure out why this keeps throwing up the error "code1234: The coupon you entered is not valid". I have attached screenshots on my findings.")* Brilliant! I found an extension that was running the coupons but out of date, I simply removed the extension and this solved the problem.Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84ODY5NjgtY291cG9uLWNvZGUtbm90LXdvcmtpbmctYXQtYWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.207 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)