[Skip to main content](#vessel-content) # Coupons are not applied correctly ## - **[cesarlab69](/forum/user/7417-cesarlab69 "View cesarlab69's Profile")** - [![cesarlab69's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7417.jpg)](/forum/user/7417-cesarlab69 "View cesarlab69's Profile") Topic Author - [ Offline](/forum/user/7417-cesarlab69) Less More - Posts: 21 - Thank you received: 0 - - [](http://cesarlabadia.com) - 9 years 4 months ago [\#273770](#273770) by [cesarlab69](/forum/user/7417-cesarlab69 "View cesarlab69's Profile") *[Coupons are not applied correctly](/forum/46-discount-coupon/891100-coupons-are-not-applied-correctly#273770 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 7.0.19 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message I have a coupon for "Profesional" user and The coupon applies if the sale is over 200 € but does not work well")* was created by *[cesarlab69](/forum/user/7417-cesarlab69 "View cesarlab69's Profile")* -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 7.0.19 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message I have a coupon for "Profesional" user and The coupon applies if the sale is over 200 € but does not work well - [ ![Descuentos-Profesional.jpg](/forum/attachment/39152) ](/forum/attachment/39152 "...rofesional.jpg") [ ](/forum/attachment/39152?download=1 "...rofesional.jpg") - [ ![Completar-compra.jpg](/forum/attachment/39153) ](/forum/attachment/39153 "...tar-compra.jpg") [ ](/forum/attachment/39153?download=1 "...tar-compra.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTExMDAtY291cG9ucy1hcmUtbm90LWFwcGxpZWQtY29ycmVjdGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 9 years 4 months ago - 9 years 4 months ago [\#273775](#273775) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Coupons are not applied correctly](/forum/46-discount-coupon/891100-coupons-are-not-applied-correctly#273775 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 7.0.19 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message I have a coupon for "Profesional" user and The coupon applies if the sale is over 200 € but does not work well")* Hello, I reproduce your coupon configuration, and on our side **everything works well**, so there is something missing to understand the issue. Can you provide **Backend**/**Frontend** access and **Url link** in order to process some test. **Note :** Use our [ **contact us**](https://www.hikashop.com/support/contact-us.html) form in order to provide references, and add an **Url link to this topic** in your message. Awaiting news from you. Regards Last edit: 9 years 4 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTExMDAtY291cG9ucy1hcmUtbm90LWFwcGxpZWQtY29ycmVjdGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 9 years 4 months ago - 9 years 4 months ago [\#273878](#273878) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Coupons are not applied correctly](/forum/46-discount-coupon/891100-coupons-are-not-applied-correctly#273878 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 7.0.19 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No error message I have a coupon for "Profesional" user and The coupon applies if the sale is over 200 € but does not work well")* Hello, I just have a look on your website and use the account you give to us, and I get this result : [ ![CouponTest.png](/forum/attachment/39166) ](/forum/attachment/39166 "CouponTest.png") From I don't know what we could say, because from what I see everything works well... Regards - [ ![CouponTest.png](/forum/attachment/39166) ](/forum/attachment/39166 "CouponTest.png") [ ](/forum/attachment/39166?download=1 "CouponTest.png") Last edit: 9 years 4 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTExMDAtY291cG9ucy1hcmUtbm90LWFwcGxpZWQtY29ycmVjdGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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