[Skip to main content](#vessel-content) # Wrong calculation of taxes? ## - **[picht](/forum/user/37795-picht "View picht's Profile")** - [![picht's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37795-picht "View picht's Profile") Topic Author - [ Offline](/forum/user/37795-picht) Less More - Posts: 86 - Thank you received: 3 - - 6 years 5 months ago [\#319724](#319724) by [picht](/forum/user/37795-picht "View picht's Profile") *[Wrong calculation of taxes?](/forum/46-discount-coupon/899983-wrong-calculation-of-taxes#319724 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.17 Hi I have a problem. Maybe it is an error with the setup, but I have tried to change different taxes-things without any luck The tax rate is 25% Example without coupon Total: 200 kr Taxes: 40 kr. Total: 200 kr. Example with coupon: Total: 200 kr Coupon: -20 kr. Taxes 40 kr. Total 180 kr. As you can see in the example with the coupon, the total and the taxes do not add up with a taxpercentage of 25% What have I done wrong?")* was created by *[picht](/forum/user/37795-picht "View picht's Profile")* -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.17 Hi I have a problem. Maybe it is an error with the setup, but I have tried to change different taxes-things without any luck The tax rate is 25% Example without coupon Total: 200 kr Taxes: 40 kr. Total: 200 kr. Example with coupon: Total: 200 kr Coupon: -20 kr. Taxes 40 kr. Total 180 kr. As you can see in the example with the coupon, the total and the taxes do not add up with a taxpercentage of 25% What have I done wrong? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTk5ODMtd3JvbmctY2FsY3VsYXRpb24tb2YtdGF4ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 6 years 5 months ago [\#319726](#319726) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Wrong calculation of taxes?](/forum/46-discount-coupon/899983-wrong-calculation-of-taxes#319726 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.17 Hi I have a problem. Maybe it is an error with the setup, but I have tried to change different taxes-things without any luck The tax rate is 25% Example without coupon Total: 200 kr Taxes: 40 kr. Total: 200 kr. Example with coupon: Total: 200 kr Coupon: -20 kr. Taxes 40 kr. Total 180 kr. As you can see in the example with the coupon, the total and the taxes do not add up with a taxpercentage of 25% What have I done wrong?")* Hi, The most likely cause is that you turned off the "automatic taxes" setting of your coupon and didn't select a tax category in your coupon or selected a tax category which doesn't have tax rules assigned to it. In that case, the coupons won't take into account the taxes. So I wold recommend to check the settings of the coupon. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTk5ODMtd3JvbmctY2FsY3VsYXRpb24tb2YtdGF4ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[picht](/forum/user/37795-picht "View picht's Profile")** - [![picht's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37795-picht "View picht's Profile") Topic Author - [ Offline](/forum/user/37795-picht) Less More - Posts: 86 - Thank you received: 3 - - 6 years 5 months ago [\#319764](#319764) by [picht](/forum/user/37795-picht "View picht's Profile") Replied by *[picht](/forum/user/37795-picht "View picht's Profile")* on topic *[Wrong calculation of taxes?](/forum/46-discount-coupon/899983-wrong-calculation-of-taxes#319764 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.17 Hi I have a problem. Maybe it is an error with the setup, but I have tried to change different taxes-things without any luck The tax rate is 25% Example without coupon Total: 200 kr Taxes: 40 kr. Total: 200 kr. Example with coupon: Total: 200 kr Coupon: -20 kr. Taxes 40 kr. Total 180 kr. As you can see in the example with the coupon, the total and the taxes do not add up with a taxpercentage of 25% What have I done wrong?")* Hi I now have tried with automatic taxes, not automatic taxes with no tax and no automatic taxes with default tax (the only tax rate). I always get the same result. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTk5ODMtd3JvbmctY2FsY3VsYXRpb24tb2YtdGF4ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 6 years 5 months ago [\#319779](#319779) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Wrong calculation of taxes?](/forum/46-discount-coupon/899983-wrong-calculation-of-taxes#319779 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.17 Hi I have a problem. Maybe it is an error with the setup, but I have tried to change different taxes-things without any luck The tax rate is 25% Example without coupon Total: 200 kr Taxes: 40 kr. Total: 200 kr. Example with coupon: Total: 200 kr Coupon: -20 kr. Taxes 40 kr. Total 180 kr. As you can see in the example with the coupon, the total and the taxes do not add up with a taxpercentage of 25% What have I done wrong?")* Hi, Again, you want that automatic taxes setting to be activated. If you still don't see any change in the taxes when the coupon is applied, try changing the "apply coupon" setting of the Taxes section of the Hikashop configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTk5ODMtd3JvbmctY2FsY3VsYXRpb24tb2YtdGF4ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[picht](/forum/user/37795-picht "View picht's Profile")** - [![picht's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37795-picht "View picht's Profile") Topic Author - [ Offline](/forum/user/37795-picht) Less More - Posts: 86 - Thank you received: 3 - - 6 years 5 months ago [\#319874](#319874) by [picht](/forum/user/37795-picht "View picht's Profile") Replied by *[picht](/forum/user/37795-picht "View picht's Profile")* on topic *[Wrong calculation of taxes?](/forum/46-discount-coupon/899983-wrong-calculation-of-taxes#319874 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.17 Hi I have a problem. Maybe it is an error with the setup, but I have tried to change different taxes-things without any luck The tax rate is 25% Example without coupon Total: 200 kr Taxes: 40 kr. Total: 200 kr. Example with coupon: Total: 200 kr Coupon: -20 kr. Taxes 40 kr. Total 180 kr. As you can see in the example with the coupon, the total and the taxes do not add up with a taxpercentage of 25% What have I done wrong?")* Hi I have now tried the three different combinations for a coupon. Then changed the coupon setting in the taxes configuration and tried allthree combinations for the coupon again. None are getting the expected result. The taxes of the Total amount don't get the correct result. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTk5ODMtd3JvbmctY2FsY3VsYXRpb24tb2YtdGF4ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 6 years 5 months ago [\#319876](#319876) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Wrong calculation of taxes?](/forum/46-discount-coupon/899983-wrong-calculation-of-taxes#319876 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.17 Hi I have a problem. Maybe it is an error with the setup, but I have tried to change different taxes-things without any luck The tax rate is 25% Example without coupon Total: 200 kr Taxes: 40 kr. Total: 200 kr. Example with coupon: Total: 200 kr Coupon: -20 kr. Taxes 40 kr. Total 180 kr. As you can see in the example with the coupon, the total and the taxes do not add up with a taxpercentage of 25% What have I done wrong?")* Hi, Then I don't see how that's possible. Please provide a backend access, the name of the coupon and precise instructions (if necessary) to reproduce the problem along with a link to this thread via our contact form so that we can check on the situation: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTk5ODMtd3JvbmctY2FsY3VsYXRpb24tb2YtdGF4ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[picht](/forum/user/37795-picht "View picht's Profile")** - [![picht's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37795-picht "View picht's Profile") Topic Author - [ Offline](/forum/user/37795-picht) Less More - Posts: 86 - Thank you received: 3 - - 6 years 5 months ago [\#319888](#319888) by [picht](/forum/user/37795-picht "View picht's Profile") Replied by *[picht](/forum/user/37795-picht "View picht's Profile")* on topic *[Wrong calculation of taxes?](/forum/46-discount-coupon/899983-wrong-calculation-of-taxes#319888 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.17 Hi I have a problem. Maybe it is an error with the setup, but I have tried to change different taxes-things without any luck The tax rate is 25% Example without coupon Total: 200 kr Taxes: 40 kr. Total: 200 kr. Example with coupon: Total: 200 kr Coupon: -20 kr. Taxes 40 kr. Total 180 kr. As you can see in the example with the coupon, the total and the taxes do not add up with a taxpercentage of 25% What have I done wrong?")* Done ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTk5ODMtd3JvbmctY2FsY3VsYXRpb24tb2YtdGF4ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 6 years 5 months ago [\#319890](#319890) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Wrong calculation of taxes?](/forum/46-discount-coupon/899983-wrong-calculation-of-taxes#319890 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.17 Hi I have a problem. Maybe it is an error with the setup, but I have tried to change different taxes-things without any luck The tax rate is 25% Example without coupon Total: 200 kr Taxes: 40 kr. Total: 200 kr. Example with coupon: Total: 200 kr Coupon: -20 kr. Taxes 40 kr. Total 180 kr. As you can see in the example with the coupon, the total and the taxes do not add up with a taxpercentage of 25% What have I done wrong?")* Hello, We are sorry for this return but it seems that your references didn't work, can you double check it and sent again please ? Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTk5ODMtd3JvbmctY2FsY3VsYXRpb24tb2YtdGF4ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[picht](/forum/user/37795-picht "View picht's Profile")** - [![picht's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37795-picht "View picht's Profile") Topic Author - [ Offline](/forum/user/37795-picht) Less More - Posts: 86 - Thank you received: 3 - - 6 years 5 months ago [\#319933](#319933) by [picht](/forum/user/37795-picht "View picht's Profile") Replied by *[picht](/forum/user/37795-picht "View picht's Profile")* on topic *[Wrong calculation of taxes?](/forum/46-discount-coupon/899983-wrong-calculation-of-taxes#319933 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.17 Hi I have a problem. Maybe it is an error with the setup, but I have tried to change different taxes-things without any luck The tax rate is 25% Example without coupon Total: 200 kr Taxes: 40 kr. Total: 200 kr. Example with coupon: Total: 200 kr Coupon: -20 kr. Taxes 40 kr. Total 180 kr. As you can see in the example with the coupon, the total and the taxes do not add up with a taxpercentage of 25% What have I done wrong?")* Sent again ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTk5ODMtd3JvbmctY2FsY3VsYXRpb24tb2YtdGF4ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 6 years 5 months ago [\#319985](#319985) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Wrong calculation of taxes?](/forum/46-discount-coupon/899983-wrong-calculation-of-taxes#319985 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.17 Hi I have a problem. Maybe it is an error with the setup, but I have tried to change different taxes-things without any luck The tax rate is 25% Example without coupon Total: 200 kr Taxes: 40 kr. Total: 200 kr. Example with coupon: Total: 200 kr Coupon: -20 kr. Taxes 40 kr. Total 180 kr. As you can see in the example with the coupon, the total and the taxes do not add up with a taxpercentage of 25% What have I done wrong?")* Hi, Switching the "apply coupon" setting of the HikaShop configuration made the coupon to be taken into account for the taxes. Then, I just had to adapt the coupon value as it's the value without the taxes that you need to enter and it's now displaying fine: [ monosnap.com/file/2mtpuULrQiPXFN946cJhHQLBW1lbl2](https://monosnap.com/file/2mtpuULrQiPXFN946cJhHQLBW1lbl2) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTk5ODMtd3JvbmctY2FsY3VsYXRpb24tb2YtdGF4ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[picht](/forum/user/37795-picht "View picht's Profile")** - [![picht's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37795-picht "View picht's Profile") Topic Author - [ Offline](/forum/user/37795-picht) Less More - Posts: 86 - Thank you received: 3 - - 6 years 5 months ago [\#319990](#319990) by [picht](/forum/user/37795-picht "View picht's Profile") Replied by *[picht](/forum/user/37795-picht "View picht's Profile")* on topic *[Wrong calculation of taxes?](/forum/46-discount-coupon/899983-wrong-calculation-of-taxes#319990 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.17 Hi I have a problem. Maybe it is an error with the setup, but I have tried to change different taxes-things without any luck The tax rate is 25% Example without coupon Total: 200 kr Taxes: 40 kr. Total: 200 kr. Example with coupon: Total: 200 kr Coupon: -20 kr. Taxes 40 kr. Total 180 kr. As you can see in the example with the coupon, the total and the taxes do not add up with a taxpercentage of 25% What have I done wrong?")* Thanks, it works great! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi84OTk5ODMtd3JvbmctY2FsY3VsYXRpb24tb2YtdGF4ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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