[Skip to main content](#vessel-content) # Userpoints not added to user ## - **[jbekker63](/forum/user/61110-jbekker63 "View jbekker63's Profile")** - [![jbekker63's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61110-jbekker63 "View jbekker63's Profile") Topic Author - [ Offline](/forum/user/61110-jbekker63) Less More - Posts: 21 - Thank you received: 3 - - 5 years 6 months ago [\#331971](#331971) by [jbekker63](/forum/user/61110-jbekker63 "View jbekker63's Profile") *[Userpoints not added to user](/forum/46-discount-coupon/902436-userpoints-not-added-to-user#331971 "-- url of the page with the problem -- : www.sofie-houseofbeauty.be/ -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.4.9 -- Browser(s) name and version -- : Chrome 89.0.4389 -- Error-message(debug-mod must be tuned on) -- : none I am setting up user points And it is working untill checkout I see the points (See screenshot I have 2 and would get 1 extra) ) but this one is never added to the clients profile (The 2 was added manualy) my configuration (See userpoints.PNG )")* was created by *[jbekker63](/forum/user/61110-jbekker63 "View jbekker63's Profile")* -- url of the page with the problem -- : [ www.sofie-houseofbeauty.be/](https://www.sofie-houseofbeauty.be/) -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.4.9 -- Browser(s) name and version -- : Chrome 89.0.4389 -- Error-message(debug-mod must be tuned on) -- : none I am setting up user points And it is working untill checkout I see the points (See screenshot I have 2 and would get 1 extra) [ ![177570252_506243050390253_8783910658148797061_n.png](/forum/attachment/52552) ](/forum/attachment/52552 "...48797061_n.png") ) but this one is never added to the clients profile (The 2 was added manualy) my configuration (See userpoints.PNG ) [ ![userpoints.PNG](/forum/attachment/52553) ](/forum/attachment/52553 "userpoints.PNG") - [ ![177570252_506243050390253_8783910658148797061_n.png](/forum/attachment/52552) ](/forum/attachment/52552 "...48797061_n.png") [ ](/forum/attachment/52552?download=1 "...48797061_n.png") - [ ![userpoints.PNG](/forum/attachment/52553) ](/forum/attachment/52553 "userpoints.PNG") [ ](/forum/attachment/52553?download=1 "userpoints.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi85MDI0MzYtdXNlcnBvaW50cy1ub3QtYWRkZWQtdG8tdXNlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 5 years 6 months ago [\#331986](#331986) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Userpoints not added to user](/forum/46-discount-coupon/902436-userpoints-not-added-to-user#331986 "-- url of the page with the problem -- : www.sofie-houseofbeauty.be/ -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.4.9 -- Browser(s) name and version -- : Chrome 89.0.4389 -- Error-message(debug-mod must be tuned on) -- : none I am setting up user points And it is working untill checkout I see the points (See screenshot I have 2 and would get 1 extra) ) but this one is never added to the clients profile (The 2 was added manualy) my configuration (See userpoints.PNG )")* Hi, Could you provide a screenshot of the settings of the user points plugin in the System>Plugins menu and a screenshot of the settings of the user points payment method in the System>Payment methods menu so that we can check what you have there ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi85MDI0MzYtdXNlcnBvaW50cy1ub3QtYWRkZWQtdG8tdXNlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jbekker63](/forum/user/61110-jbekker63 "View jbekker63's Profile")** - [![jbekker63's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61110-jbekker63 "View jbekker63's Profile") Topic Author - [ Offline](/forum/user/61110-jbekker63) Less More - Posts: 21 - Thank you received: 3 - - 5 years 6 months ago [\#331987](#331987) by [jbekker63](/forum/user/61110-jbekker63 "View jbekker63's Profile") Replied by *[jbekker63](/forum/user/61110-jbekker63 "View jbekker63's Profile")* on topic *[Userpoints not added to user](/forum/46-discount-coupon/902436-userpoints-not-added-to-user#331987 "-- url of the page with the problem -- : www.sofie-houseofbeauty.be/ -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.4.9 -- Browser(s) name and version -- : Chrome 89.0.4389 -- Error-message(debug-mod must be tuned on) -- : none I am setting up user points And it is working untill checkout I see the points (See screenshot I have 2 and would get 1 extra) ) but this one is never added to the clients profile (The 2 was added manualy) my configuration (See userpoints.PNG )")* The Userpoints Hikashop Plugin [ ![userpointsplugin.PNG](/forum/attachment/52554) ](/forum/attachment/52554 "...intsplugin.PNG") From joomla plugins [ ![up.PNG](/forum/attachment/52555) ](/forum/attachment/52555 "up.PNG") The user points payment method I haven enable because they don't pay with the points but get a free gift on a certain amount of points - [ ![userpointsplugin.PNG](/forum/attachment/52554) ](/forum/attachment/52554 "...intsplugin.PNG") [ ](/forum/attachment/52554?download=1 "...intsplugin.PNG") - [ ![up.PNG](/forum/attachment/52555) ](/forum/attachment/52555 "up.PNG") [ ](/forum/attachment/52555?download=1 "up.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi85MDI0MzYtdXNlcnBvaW50cy1ub3QtYWRkZWQtdG8tdXNlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jbekker63](/forum/user/61110-jbekker63 "View jbekker63's Profile")** - [![jbekker63's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61110-jbekker63 "View jbekker63's Profile") Topic Author - [ Offline](/forum/user/61110-jbekker63) Less More - Posts: 21 - Thank you received: 3 - - 5 years 6 months ago [\#331993](#331993) by [jbekker63](/forum/user/61110-jbekker63 "View jbekker63's Profile") Replied by *[jbekker63](/forum/user/61110-jbekker63 "View jbekker63's Profile")* on topic *[Userpoints not added to user](/forum/46-discount-coupon/902436-userpoints-not-added-to-user#331993 "-- url of the page with the problem -- : www.sofie-houseofbeauty.be/ -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.4.9 -- Browser(s) name and version -- : Chrome 89.0.4389 -- Error-message(debug-mod must be tuned on) -- : none I am setting up user points And it is working untill checkout I see the points (See screenshot I have 2 and would get 1 extra) ) but this one is never added to the clients profile (The 2 was added manualy) my configuration (See userpoints.PNG )")* It Looks like it is working now, tere was something wrong with the PayPal so the status wasn't change to payed The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi85MDI0MzYtdXNlcnBvaW50cy1ub3QtYWRkZWQtdG8tdXNlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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