[Skip to main content](#vessel-content) # copoun can not use if user go to payment gateway ## - **[sadaf3d](/forum/user/46256-sadaf3d "View sadaf3d's Profile")** - [![sadaf3d's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46256-sadaf3d "View sadaf3d's Profile") Topic Author - [ Offline](/forum/user/46256-sadaf3d) Less More - Posts: 221 - Thank you received: 8 - 2 years 10 months ago [\#357942](#357942) by [sadaf3d](/forum/user/46256-sadaf3d "View sadaf3d's Profile") *[copoun can not use if user go to payment gateway](/forum/46-discount-coupon/907523-copoun-can-not-use-if-user-go-to-payment-gateway#357942 "hi. imagine i create a coupon from admin Quota= 1 if user 1 add coupon to his cart and go to gateway but cancel his purchase and don't pay, then user 2 can not use that coupon. is it logic or i have some mistake?")* was created by *[sadaf3d](/forum/user/46256-sadaf3d "View sadaf3d's Profile")* hi. imagine i create a coupon from admin Quota= 1 if user 1 add coupon to his cart and go to gateway but cancel his purchase and don't pay, then user 2 can not use that coupon. is it logic or i have some mistake? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi85MDc1MjMtY29wb3VuLWNhbi1ub3QtdXNlLWlmLXVzZXItZ28tdG8tcGF5bWVudC1nYXRld2F5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 2 years 10 months ago [\#357943](#357943) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[copoun can not use if user go to payment gateway](/forum/46-discount-coupon/907523-copoun-can-not-use-if-user-go-to-payment-gateway#357943 "hi. imagine i create a coupon from admin Quota= 1 if user 1 add coupon to his cart and go to gateway but cancel his purchase and don't pay, then user 2 can not use that coupon. is it logic or i have some mistake?")* Hi, That's normal as you don't want other users to use the same coupon on other orders. However, if the created order's status is changed to "cancelled", then the coupon quota will be available again for other users. If the user clicks on the "cancel and go back to merchant" link on the payment gateway, then the order will be cancelled. If the user just closes the tab once redirected to the payment gateway, the order will stay created. In that case, you have the "order auto cancel" plugin you can configure so that after a while, the created orders are cancelled automatically, and the coupon will be available again. The following user(s) said Thank You: [sadaf3d](/forum/user/46256-sadaf3d "View sadaf3d's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi85MDc1MjMtY29wb3VuLWNhbi1ub3QtdXNlLWlmLXVzZXItZ28tdG8tcGF5bWVudC1nYXRld2F5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.043 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)