[Skip to main content](#vessel-content) # Discount e Coupon not working ## - **[cesco1701](/forum/user/81729-cesco1701 "View cesco1701's Profile")** - [![cesco1701's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/81729-cesco1701 "View cesco1701's Profile") Topic Author - [ Offline](/forum/user/81729-cesco1701) Less More - Posts: 31 - Thank you received: 1 - - - 2 years 4 days ago [\#364367](#364367) by [cesco1701](/forum/user/81729-cesco1701 "View cesco1701's Profile") *[Discount e Coupon not working](/forum/46-discount-coupon/908849-discount-e-coupon-not-working#364367 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.9 -- PHP version -- : 8.3 -- Browser(s) name and version -- : chrome Hi, when i setup a new discount or coupon, in HIKASHOP > DISCOUNT, and i publish it, it doesn't work. Error is "Discount not valid". A configuration screen attached, please let me know, thanks")* was created by *[cesco1701](/forum/user/81729-cesco1701 "View cesco1701's Profile")* -- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.9 -- PHP version -- : 8.3 -- Browser(s) name and version -- : chrome Hi, when i setup a new discount or coupon, in HIKASHOP > DISCOUNT, and i publish it, it doesn't work. Error is "Discount not valid". A configuration screen attached, please let me know, thanks [ ![Vini-Provolo-Wine-Shop-Amministrazione-Sconti-11-11-2024_10_43_AM.png](/forum/attachment/59986) ](/forum/attachment/59986 "...4_10_43_AM.png") - [ ![Vini-Provolo-Wine-Shop-Amministrazione-Sconti-11-11-2024_10_43_AM.png](/forum/attachment/59986) ](/forum/attachment/59986 "...4_10_43_AM.png") [ ](/forum/attachment/59986?download=1 "...4_10_43_AM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi85MDg4NDktZGlzY291bnQtZS1jb3Vwb24tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 2 years 3 days ago [\#364370](#364370) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Discount e Coupon not working](/forum/46-discount-coupon/908849-discount-e-coupon-not-working#364370 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.9 -- PHP version -- : 8.3 -- Browser(s) name and version -- : chrome Hi, when i setup a new discount or coupon, in HIKASHOP > DISCOUNT, and i publish it, it doesn't work. Error is "Discount not valid". A configuration screen attached, please let me know, thanks")* Hi, That "The coupon you entered is not valid" message is the default message when a coupon can't be added to the cart and no error has been returned. This normally should not happen as HikaShop returns an error message specific for each check it does. However, plugins can also refuse the coupon, and they can potentially skip on providing an error message. Do you use a plugin related to coupons / discounts ? Like AWOCoupon, or our Multicoupon plugin ? Otherwise, it could also happen with a database issue. Try to use the "check database" button of the HikaShop configuration. It might help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzQ2LWRpc2NvdW50LWNvdXBvbi85MDg4NDktZGlzY291bnQtZS1jb3Vwb24tbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.043 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)