[Skip to main content](#vessel-content) # Testing Notifications ## - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 15 years 8 months ago [\#8033](#8033) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") *[Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8033 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* was created by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 8 months ago [\#8040](#8040) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8040 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* Hi, In the control panel ? There is a dropdown to change an order's status on the orders/sales page and on the order page itself, but not in the control panel. Could you do a screenshot before the error and after the error so that we can see where you are and what you're going to get that error ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 15 years 8 months ago [\#8043](#8043) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8043 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* I've tried changing the status from both areas I believe. Screen shots to follow..... image missing http://www.hikashop.com/media/kunena/attachments/legacy/images/Screen_shot_2011_02_14_at_9.png - [ ![Screen_shot_2011_02_14_at_9.png](/forum/attachment/495) ](/forum/attachment/495 "...02_14_at_9.png") [ ](/forum/attachment/495?download=1 "...02_14_at_9.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 15 years 8 months ago [\#8044](#8044) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8044 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* Error message when changing the order status field image missing http://www.hikashop.com/media/kunena/attachments/legacy/images/Screen_shot_2011_02_14_at_9-20110214.png - [ ![Screen_shot_2011_02_14_at_9-20110214.png](/forum/attachment/496) ](/forum/attachment/496 "...9-20110214.png") [ ](/forum/attachment/496?download=1 "...9-20110214.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 8 months ago [\#8047](#8047) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8047 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* Could you try with another browser ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 15 years 8 months ago [\#8054](#8054) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8054 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* Just tested both Firefox and Google Chrome....same error Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 8 months ago [\#8055](#8055) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8055 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* Is that website online ? Would it be possible to have a back end access ? Do have the latest version of hikashop installed ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 15 years 8 months ago [\#8145](#8145) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8145 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* Yes, I have a development site online - I have just installed a the newest version 1.4.5 - because I wanted to include information from the "order creation email" to the "status change email" which I posted about earlier this week. Please let me know what I need to do to give you back end access. Thank you very much! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 8 months ago [\#8146](#8146) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8146 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* You can use our contact form: [ www.hikashop.com/en/support/contact-us.html](http://www.hikashop.com/en/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 15 years 8 months ago [\#8148](#8148) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8148 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* Hi Nicolas, Just sent that to you now. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 8 months ago [\#8149](#8149) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8149 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* The problem came from the email customization you made. Copy/paste from the other email notification is not enough as there is some data which is different between both emails. I went there and fixed your email. So, for any one wanting to customize the status notification so that it sends the full order details, I attached the code to use in that post #### *This attachment is hidden for guests. Please log in or register to see it.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 15 years 8 months ago [\#8150](#8150) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8150 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* Thank you very much for your assistance! I have now gone in and manually set the status of some orders to confirmed and then selected yes to notify the customer. However, no emails are being generated. I have also tried again by selecting yes and then entering in the email address to send to. This still did not send to me. You may still be on doing some testing so I do apologise for my haste if this is the case. Jacqueline Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 15 years 8 months ago [\#8151](#8151) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8151 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* And also, how do I turn off the error logging? thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 8 months ago - 15 years 8 months ago [\#8159](#8159) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8159 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* You can turn off the debug mode in the config of joomla. Do you receive other emails sent by HikaShop ? On our end the email notification is working fine so it must be a configuration problem on your end. Last edit: 15 years 8 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 15 years 8 months ago [\#8199](#8199) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#8199 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* All working perfectly now, thank you so much Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 15 years 7 months ago [\#11732](#11732) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#11732 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* Hi Nicolas, The is in regards to my previous post today - emails not sending. Throughout my testing procedure I've done the following: 1 - Removed all customisation = emails were sent correctly 2 - Applied changes as you've attached to this post = emails are not sent I'm trying various other things. But do you think there is something you could look at in the code you attached? I'm hoping that might help me determine why my emails are not sending! Thanks again, Jac Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 7 months ago [\#11745](#11745) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#11745 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* When I tested the code I attached on your website, it was working fine. You can try to change the order status on the back end and see if you get an error message while the system sends the notification email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 15 years 7 months ago [\#11750](#11750) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#11750 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* Hi Nicolas, 1 - I removed all customisations to the email (order_status_notification) and then the email was sent. I tested this both through the back end status change, and purchasing an item. 2 - Then I placed in your custom code. Test this both through the back end (works) and purchasing the item (doesn't work) One thing I did notice was that when I change the status through the back end, for item 1 the name and email address is populated, for item 2 this does not occur. Not sure if that helps. I have placed a test product in for $1 for testing purposes. As I need to continue purchasing items to see if the emails send, so far nothing has worked - apart from the original status notification email. So just to confirm, there is no error in the back end - but no emails are being generated when the product is actually purchased. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 7 months ago [\#11762](#11762) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#11762 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* And do you have the option "allow payment notification" on in the payment plugin ? Because otherwise, the notifications are discarded and your orders statuses won't be changed. When you buy from the front end, is your order status validated after the payment (it can take up to a minute for that) ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")** - [![jacorr27's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/626-jacorr27 "View jacorr27's Profile") Topic Author - [ Offline](/forum/user/626-jacorr27) Less More - Posts: 136 - Thank you received: 1 - - 15 years 7 months ago [\#11764](#11764) by [jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile") Replied by *[jacorr27](/forum/user/626-jacorr27 "View jacorr27's Profile")* on topic *[Re: Testing Notifications](/forum/5-support-en-francais-french-support-/8033-testing-notifications#11764 "Hi again, I'm trying to test email notifications by manually setting the order status to confirmed in the control panel, however I am receiving this error message "500 - An error has occurred. View not found [name, type, prefix]: address,html,addressView" Can you please help me with this to allow me to test the email notifications? Thank you!")* Yes I have that option set. And yes - the order status successfully changes from created > confirmed when buying from the front end. However, when I removed the customisation the emails were sent. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUtc3VwcG9ydC1lbi1mcmFuY2Fpcy1mcmVuY2gtc3VwcG9ydC0vODAzMy10ZXN0aW5nLW5vdGlmaWNhdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.306 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)