[Skip to main content](#vessel-content) # Amazon S3 Plugin: DELETE in Hikashop Should Delete on S3 ## - **[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")** - [![MSTACE's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-07-05.jpeg)](/forum/user/7448-mstace "View MSTACE's Profile") Topic Author - [ Offline](/forum/user/7448-mstace) Less More - Posts: 301 - Thank you received: 11 - - 3 weeks 2 hours ago [\#100000229](#100000229) by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile") *[Amazon S3 Plugin: DELETE in Hikashop Should Delete on S3](/forum/50-feature-request/100000045-amazon-s3-plugin-delete-in-hikashop-should-delete-on-s3#100000229 "-- Browser(s) name and version -- : Chrome 155.0 The Amazon S3 plugin is working well. Now is the time to discuss DELETING a downloadable product in the IMAGES AND FILES section of a product. I normally don't give my clients FTP or server access. Experience has shown that this is a very bad idea. But with downloadable products (PDFs, MP3s, etc.), clients sometimes need to update those files. The problem is that deleting the FILES inside the product page does not delete the file from the server:  /home/[user]/public_html/media/com_hikashop/upload/safe The duplicate files create strange filenames:  MusicA_82374896.pdf That is confusing when the customer downloads the file. They think that something is wrong with it. Now that we use Amazon S3 for the 'safe' resource, updating a product file is even more difficult. A button to DELETE THE FILE (whether it is on the local server or S3) would be great.")* was created by *[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")* -- Browser(s) name and version -- : Chrome 155.0 The Amazon S3 plugin is working well. Now is the time to discuss DELETING a downloadable product in the IMAGES AND FILES section of a product. I normally don't give my clients FTP or server access. Experience has shown that this is a very bad idea. But with downloadable products (PDFs, MP3s, etc.), clients sometimes need to update those files. The problem is that deleting the FILES inside the product page does not delete the file from the server:  /home/[user]/public_html/media/com_hikashop/upload/safe The duplicate files create strange filenames:  MusicA_82374896.pdf That is confusing when the customer downloads the file. They think that something is wrong with it. Now that we use Amazon S3 for the 'safe' resource, updating a product file is even more difficult. A button to DELETE THE FILE (whether it is on the local server or S3) would be great. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUwLWZlYXR1cmUtcmVxdWVzdC8xMDAwMDAwNDUtYW1hem9uLXMzLXBsdWdpbi1kZWxldGUtaW4taGlrYXNob3Atc2hvdWxkLWRlbGV0ZS1vbi1zMz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 2 weeks 6 days ago [\#100000232](#100000232) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Amazon S3 Plugin: DELETE in Hikashop Should Delete on S3](/forum/50-feature-request/100000045-amazon-s3-plugin-delete-in-hikashop-should-delete-on-s3#100000232 "-- Browser(s) name and version -- : Chrome 155.0 The Amazon S3 plugin is working well. Now is the time to discuss DELETING a downloadable product in the IMAGES AND FILES section of a product. I normally don't give my clients FTP or server access. Experience has shown that this is a very bad idea. But with downloadable products (PDFs, MP3s, etc.), clients sometimes need to update those files. The problem is that deleting the FILES inside the product page does not delete the file from the server:  /home/[user]/public_html/media/com_hikashop/upload/safe The duplicate files create strange filenames:  MusicA_82374896.pdf That is confusing when the customer downloads the file. They think that something is wrong with it. Now that we use Amazon S3 for the 'safe' resource, updating a product file is even more difficult. A button to DELETE THE FILE (whether it is on the local server or S3) would be great.")* Hi, HikaShop already deletes the file, on the server and on Amazon S3 alike, but only when the product is saved after the file was removed from it. The odd names such as MusicA_82374896.pdf come from the order of the steps: when the new file is uploaded while the old one is still there, a file with that name already exists in the safe folder (or in the bucket), so HikaShop adds a number to the new one rather than overwrite the old one. The old file is only deleted later, when the product is saved. To replace a downloadable file and keep its name, do it in two steps: 1. In the product's files, click the delete icon of the old file and save the product. The file is then deleted from media/com_hikashop/upload/safe, or from your bucket when it is stored on S3. 2. Upload the new file and save again. It now gets the original name, since nothing uses that name any more. Two things keep the old file in place even when it is removed from the product: - the "Keep images after delete" setting in the HikaShop configuration (main tab): when it is on, HikaShop keeps all the files of deleted entries, images and downloadable files, both on the server and on S3. Turn it off if you want them deleted. - another product still using the same file (for example a product created with the copy button, which shares the files of the original): the file is kept as long as one of them points at it. The deletion on S3 when a file is removed from a product needs HikaShop 6.6.0 or newer. The files that already have a number in their name can be cleaned the same way: remove them from the product, save, then upload the file again with its proper name. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUwLWZlYXR1cmUtcmVxdWVzdC8xMDAwMDAwNDUtYW1hem9uLXMzLXBsdWdpbi1kZWxldGUtaW4taGlrYXNob3Atc2hvdWxkLWRlbGV0ZS1vbi1zMz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")** - [![MSTACE's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-07-05.jpeg)](/forum/user/7448-mstace "View MSTACE's Profile") Topic Author - [ Offline](/forum/user/7448-mstace) Less More - Posts: 301 - Thank you received: 11 - - 2 weeks 6 days ago - 2 weeks 6 days ago [\#100000235](#100000235) by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile") Replied by *[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")* on topic *[Amazon S3 Plugin: DELETE in Hikashop Should Delete on S3](/forum/50-feature-request/100000045-amazon-s3-plugin-delete-in-hikashop-should-delete-on-s3#100000235 "-- Browser(s) name and version -- : Chrome 155.0 The Amazon S3 plugin is working well. Now is the time to discuss DELETING a downloadable product in the IMAGES AND FILES section of a product. I normally don't give my clients FTP or server access. Experience has shown that this is a very bad idea. But with downloadable products (PDFs, MP3s, etc.), clients sometimes need to update those files. The problem is that deleting the FILES inside the product page does not delete the file from the server:  /home/[user]/public_html/media/com_hikashop/upload/safe The duplicate files create strange filenames:  MusicA_82374896.pdf That is confusing when the customer downloads the file. They think that something is wrong with it. Now that we use Amazon S3 for the 'safe' resource, updating a product file is even more difficult. A button to DELETE THE FILE (whether it is on the local server or S3) would be great.")* Excellent. I will inform them.  Last edit: 2 weeks 6 days ago by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile"). 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