[Skip to main content](#vessel-content) # Problem with options in a product ## - **[netandsoftware](/forum/user/29900-netandsoftware "View netandsoftware's Profile")** - [![netandsoftware's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29900-netandsoftware "View netandsoftware's Profile") Topic Author - [ Offline](/forum/user/29900-netandsoftware) Less More - Posts: 13 - Thank you received: 0 - - 11 years 8 months ago - 11 years 8 months ago [\#194717](#194717) by [netandsoftware](/forum/user/29900-netandsoftware "View netandsoftware's Profile") *[Problem with options in a product](/forum/50-feature-request/875668-problem-with-options-in-a-product#194717 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Maybe I should be post in other forum. Sorry but I don't know where. The problem is: I have a "product A" with 3 options product (B, C, D). The "A" product price is -20€. The customer choose every option, with a total price less 20 euros of the product price. Example: A= -20 B= 100 C= 100 D= 100 Total would be: 280 The problem is when this customer remove a option product in his cart. The discount (-20 euros) remains, when it should remove the "product A". Because if the customer don't buy the 3 products, he shouldn't have a discount 20. In the same example: if this customer remove "B" product, the total price should be 200, not 180 :( . Can you fix this behaviour? Thanks for your software :)")* was created by *[netandsoftware](/forum/user/29900-netandsoftware "View netandsoftware's Profile")* -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Maybe I should be post in other forum. Sorry but I don't know where. The problem is: I have a "product A" with 3 options product (B, C, D). The "A" product price is -20€. The customer choose every option, with a total price less 20 euros of the product price. Example: A= -20 B= 100 C= 100 ![D=](/angry.gif "D=") 100 Total would be: 280 The problem is when this customer remove a option product in his cart. The discount (-20 euros) remains, when it should remove the "product A". Because if the customer don't buy the 3 products, he shouldn't have a discount 20. In the same example: if this customer remove "B" product, the total price should be 200, not 180 ![:(](/media/kunena/emoticons/22.png ":(") . Can you fix this behaviour? Thanks for your software ![:)](/media/kunena/emoticons/3.png ":)") Last edit: 11 years 8 months ago by [netandsoftware](/forum/user/29900-netandsoftware "View netandsoftware's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUwLWZlYXR1cmUtcmVxdWVzdC84NzU2NjgtcHJvYmxlbS13aXRoLW9wdGlvbnMtaW4tYS1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 11 years 8 months ago [\#194737](#194737) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem with options in a product](/forum/50-feature-request/875668-problem-with-options-in-a-product#194737 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Maybe I should be post in other forum. Sorry but I don't know where. The problem is: I have a "product A" with 3 options product (B, C, D). The "A" product price is -20€. The customer choose every option, with a total price less 20 euros of the product price. Example: A= -20 B= 100 C= 100 D= 100 Total would be: 280 The problem is when this customer remove a option product in his cart. The discount (-20 euros) remains, when it should remove the "product A". Because if the customer don't buy the 3 products, he shouldn't have a discount 20. In the same example: if this customer remove "B" product, the total price should be 200, not 180 :( . Can you fix this behaviour? Thanks for your software :)")* Hi, Turn back on the "group options with product" option of the HikaShop configuration and the options will be grouped with the main product so that you can only remove all of them at once from the cart. That way, you will not have the product A on its own. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUwLWZlYXR1cmUtcmVxdWVzdC84NzU2NjgtcHJvYmxlbS13aXRoLW9wdGlvbnMtaW4tYS1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[netandsoftware](/forum/user/29900-netandsoftware "View netandsoftware's Profile")** - [![netandsoftware's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29900-netandsoftware "View netandsoftware's Profile") Topic Author - [ Offline](/forum/user/29900-netandsoftware) Less More - Posts: 13 - Thank you received: 0 - - 11 years 7 months ago [\#194808](#194808) by [netandsoftware](/forum/user/29900-netandsoftware "View netandsoftware's Profile") Replied by *[netandsoftware](/forum/user/29900-netandsoftware "View netandsoftware's Profile")* on topic *[Problem with options in a product](/forum/50-feature-request/875668-problem-with-options-in-a-product#194808 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Maybe I should be post in other forum. Sorry but I don't know where. The problem is: I have a "product A" with 3 options product (B, C, D). The "A" product price is -20€. The customer choose every option, with a total price less 20 euros of the product price. Example: A= -20 B= 100 C= 100 D= 100 Total would be: 280 The problem is when this customer remove a option product in his cart. The discount (-20 euros) remains, when it should remove the "product A". Because if the customer don't buy the 3 products, he shouldn't have a discount 20. In the same example: if this customer remove "B" product, the total price should be 200, not 180 :( . Can you fix this behaviour? Thanks for your software :)")* Perfect!!! I'm glad to get this product (Hikashop), and this support!. All options are possible... ¡wonderful! Thank you very much. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUwLWZlYXR1cmUtcmVxdWVzdC84NzU2NjgtcHJvYmxlbS13aXRoLW9wdGlvbnMtaW4tYS1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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