[Skip to main content](#vessel-content) # Payment Not Redirecting ## - **[mduda](/forum/user/33655-mduda "View mduda's Profile")** - [![mduda's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33655-mduda "View mduda's Profile") Topic Author - [ Offline](/forum/user/33655-mduda) Less More - Posts: 105 - Thank you received: 9 - - 9 years 3 weeks ago [\#280750](#280750) by [mduda](/forum/user/33655-mduda "View mduda's Profile") *[Payment Not Redirecting](/forum/52-hikaauction/892422-payment-not-redirecting#280750 "Mohamed and Team - our emails are going out for the auction, and when clicking the link, they are directed to checkout. They click on paypal, and instead of being redirected to paypal, they receive...")* was created by *[mduda](/forum/user/33655-mduda "View mduda's Profile")* Mohamed and Team - our emails are going out for the auction, and when clicking the link, they are directed to checkout. They click on paypal, and instead of being redirected to paypal, they receive the thank you for payment message. Help?! Hikashop redirects fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzg5MjQyMi1wYXltZW50LW5vdC1yZWRpcmVjdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mduda](/forum/user/33655-mduda "View mduda's Profile")** - [![mduda's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33655-mduda "View mduda's Profile") Topic Author - [ Offline](/forum/user/33655-mduda) Less More - Posts: 105 - Thank you received: 9 - - 9 years 3 weeks ago [\#280751](#280751) by [mduda](/forum/user/33655-mduda "View mduda's Profile") Replied by *[mduda](/forum/user/33655-mduda "View mduda's Profile")* on topic *[Payment Not Redirecting](/forum/52-hikaauction/892422-payment-not-redirecting#280751 "Mohamed and Team - our emails are going out for the auction, and when clicking the link, they are directed to checkout. They click on paypal, and instead of being redirected to paypal, they receive...")* After much troubleshooting, I think the issue is because I had a return url in paypal. Not sure why this is causing hika auction items to not be directed...but when I removed it, the redirect works. (fyi - the redirect url in hikashop works fine). Any idea? Thanks guys! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzg5MjQyMi1wYXltZW50LW5vdC1yZWRpcmVjdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 3 weeks ago [\#280754](#280754) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Payment Not Redirecting](/forum/52-hikaauction/892422-payment-not-redirecting#280754 "Mohamed and Team - our emails are going out for the auction, and when clicking the link, they are directed to checkout. They click on paypal, and instead of being redirected to paypal, they receive...")* Hello, Can you give us information about how you configured your Hikashop and HikaAuction checkout workflow and payment method through some screenshots for example, so that we can try to reproduce it on our end ? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzg5MjQyMi1wYXltZW50LW5vdC1yZWRpcmVjdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mduda](/forum/user/33655-mduda "View mduda's Profile")** - [![mduda's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33655-mduda "View mduda's Profile") Topic Author - [ Offline](/forum/user/33655-mduda) Less More - Posts: 105 - Thank you received: 9 - - 9 years 3 weeks ago [\#280818](#280818) by [mduda](/forum/user/33655-mduda "View mduda's Profile") Replied by *[mduda](/forum/user/33655-mduda "View mduda's Profile")* on topic *[Payment Not Redirecting](/forum/52-hikaauction/892422-payment-not-redirecting#280818 "Mohamed and Team - our emails are going out for the auction, and when clicking the link, they are directed to checkout. They click on paypal, and instead of being redirected to paypal, they receive...")* Hi Mohamed, I can't reproduce it right now, as we have people paying for an auction that just finished. Basically, I have the payment method for Paypal setup with a return URL. When in Hikashop, it works marvelously. The user goes thru checkout (not using legacy checkout - using the new one...which I love!), and once he/she selects paypal and proceeds - is redirected to paypal. Upon submitting payment, the redirect comes back to our site, to an article which says "thank you for your payment". Again - in hikashop works great. In Hika Auction, I have checkout setup as newer one (not legacy), but when user selects paypal and proceeds, they are not directed to Paypal...instead, they come back to the "thank you for your payment" message on our site. In the backend - the item shows as created. Maybe it's a bug? In any case, for now, I removed the redirect url, and that way the user gets to Paypal. Hopefully this makes sense ![:)](/media/kunena/emoticons/3.png ":)") Thanks for great products! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzg5MjQyMi1wYXltZW50LW5vdC1yZWRpcmVjdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 2 weeks ago - 9 years 3 weeks ago [\#280843](#280843) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Payment Not Redirecting](/forum/52-hikaauction/892422-payment-not-redirecting#280843 "Mohamed and Team - our emails are going out for the auction, and when clicking the link, they are directed to checkout. They click on paypal, and instead of being redirected to paypal, they receive...")* Hello, As I said through my last message, we'll more information through some screenshots about how you configured : - Your Hikashop checkout workflow via "Hikashop->System->Configuration->Checkout" - Your HikaAuction checkout workflow via "HikaAuction->Configuration" - Your PayPal payment method via "Hikashop->System->Payment methods" Thank you. Last edit: 9 years 3 weeks ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzg5MjQyMi1wYXltZW50LW5vdC1yZWRpcmVjdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mduda](/forum/user/33655-mduda "View mduda's Profile")** - [![mduda's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33655-mduda "View mduda's Profile") Topic Author - [ Offline](/forum/user/33655-mduda) Less More - Posts: 105 - Thank you received: 9 - - 9 years 2 weeks ago [\#280950](#280950) by [mduda](/forum/user/33655-mduda "View mduda's Profile") Replied by *[mduda](/forum/user/33655-mduda "View mduda's Profile")* on topic *[Payment Not Redirecting](/forum/52-hikaauction/892422-payment-not-redirecting#280950 "Mohamed and Team - our emails are going out for the auction, and when clicking the link, they are directed to checkout. They click on paypal, and instead of being redirected to paypal, they receive...")* Hi Mohamed, Here's the workflow of hikashop [ ![hikashop_workflow_checkout.png](/forum/attachment/41021) ](/forum/attachment/41021 "...w_checkout.png") Payment setup for paypal (I had to remove the return URL so HA would redirect to paypal) [ ![hikashop_payment_config_1.png](/forum/attachment/41022) ](/forum/attachment/41022 "...t_config_1.png") [ ![hikashop_payment_config_2.png](/forum/attachment/41023) ](/forum/attachment/41023 "...t_config_2.png") HA workflow [ ![ha_config_payment.png](/forum/attachment/41024) ](/forum/attachment/41024 "...ig_payment.png") - [ ![hikashop_workflow_checkout.png](/forum/attachment/41021) ](/forum/attachment/41021 "...w_checkout.png") [ ](/forum/attachment/41021?download=1 "...w_checkout.png") - [ ![hikashop_payment_config_1.png](/forum/attachment/41022) ](/forum/attachment/41022 "...t_config_1.png") [ ](/forum/attachment/41022?download=1 "...t_config_1.png") - [ ![hikashop_payment_config_2.png](/forum/attachment/41023) ](/forum/attachment/41023 "...t_config_2.png") [ ](/forum/attachment/41023?download=1 "...t_config_2.png") - [ ![ha_config_payment.png](/forum/attachment/41024) ](/forum/attachment/41024 "...ig_payment.png") [ ](/forum/attachment/41024?download=1 "...ig_payment.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzg5MjQyMi1wYXltZW50LW5vdC1yZWRpcmVjdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 2 weeks ago [\#280978](#280978) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Payment Not Redirecting](/forum/52-hikaauction/892422-payment-not-redirecting#280978 "Mohamed and Team - our emails are going out for the auction, and when clicking the link, they are directed to checkout. They click on paypal, and instead of being redirected to paypal, they receive...")* Hello, Thanks for these information. We'll try to reproduce it on our end and fix it but the "Return URL" option of your PayPal payment method is only supposed to affect where your customers will be redirected **after paying** for their order through PayPal platform. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzg5MjQyMi1wYXltZW50LW5vdC1yZWRpcmVjdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mduda](/forum/user/33655-mduda "View mduda's Profile")** - [![mduda's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33655-mduda "View mduda's Profile") Topic Author - [ Offline](/forum/user/33655-mduda) Less More - Posts: 105 - Thank you received: 9 - - 9 years 2 weeks ago [\#281019](#281019) by [mduda](/forum/user/33655-mduda "View mduda's Profile") Replied by *[mduda](/forum/user/33655-mduda "View mduda's Profile")* on topic *[Payment Not Redirecting](/forum/52-hikaauction/892422-payment-not-redirecting#281019 "Mohamed and Team - our emails are going out for the auction, and when clicking the link, they are directed to checkout. They click on paypal, and instead of being redirected to paypal, they receive...")* Agreed. The return URL should only affect where the user is directed after the payment at Paypal. But when trying to pay for an item thru Hika Auction, after clicking payment method of Paypal and proceeding, I was not redirected to paypal, but instead went directly to the the return URL address. Hopefully this helps ![:)](/media/kunena/emoticons/3.png ":)") Please let me know when you figure out this one! Would love to be able to put the return url back in. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzg5MjQyMi1wYXltZW50LW5vdC1yZWRpcmVjdGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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